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    <title>topic Re: Plan Cancelled and Files Deleted Unexpectedly in Security and Permissions</title>
    <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Plan-Cancelled-and-Files-Deleted-Unexpectedly/m-p/725550#M12117</link>
    <description>&lt;P&gt;Thanks for bringing this to our attention, &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1761795"&gt;@trappermartindale&lt;/a&gt;.&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Is the email address you received this email to the one you see &lt;A href="https://www.dropbox.com/account/general" target="_blank"&gt;here&lt;/A&gt;? If yes, does it look like a brand new account?&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;If not, and you try to log in to Dropbox with the same email address as the one you got this email to, what do you see? Do you receive any errors?&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Also, if you’ve opened any tickets about this with our support team, please send me your ticket number here.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Ping me, when you’re ready.&lt;/P&gt;</description>
    <pubDate>Mon, 30 Oct 2023 20:53:00 GMT</pubDate>
    <dc:creator>Nancy</dc:creator>
    <dc:date>2023-10-30T20:53:00Z</dc:date>
    <item>
      <title>Plan Cancelled and Files Deleted Unexpectedly</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Plan-Cancelled-and-Files-Deleted-Unexpectedly/m-p/725529#M12116</link>
      <description>&lt;P&gt;I received an email from Dropbox saying "Dropbox plan will not renew" and another email saying "you've deleted your Dropbox Account".&lt;/P&gt;
&lt;P&gt;I did not perform any of these actions. My acount should be good until April 12, 2024. Please help&lt;/P&gt;</description>
      <pubDate>Mon, 30 Oct 2023 20:25:42 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Plan-Cancelled-and-Files-Deleted-Unexpectedly/m-p/725529#M12116</guid>
      <dc:creator>trappermartindale</dc:creator>
      <dc:date>2023-10-30T20:25:42Z</dc:date>
    </item>
    <item>
      <title>Re: Plan Cancelled and Files Deleted Unexpectedly</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Plan-Cancelled-and-Files-Deleted-Unexpectedly/m-p/725550#M12117</link>
      <description>&lt;P&gt;Thanks for bringing this to our attention, &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1761795"&gt;@trappermartindale&lt;/a&gt;.&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Is the email address you received this email to the one you see &lt;A href="https://www.dropbox.com/account/general" target="_blank"&gt;here&lt;/A&gt;? If yes, does it look like a brand new account?&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;If not, and you try to log in to Dropbox with the same email address as the one you got this email to, what do you see? Do you receive any errors?&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Also, if you’ve opened any tickets about this with our support team, please send me your ticket number here.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Ping me, when you’re ready.&lt;/P&gt;</description>
      <pubDate>Mon, 30 Oct 2023 20:53:00 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Plan-Cancelled-and-Files-Deleted-Unexpectedly/m-p/725550#M12117</guid>
      <dc:creator>Nancy</dc:creator>
      <dc:date>2023-10-30T20:53:00Z</dc:date>
    </item>
    <item>
      <title>Re: Plan Cancelled and Files Deleted Unexpectedly</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Plan-Cancelled-and-Files-Deleted-Unexpectedly/m-p/725575#M12120</link>
      <description>&lt;P&gt;Hi Nancy,&lt;/P&gt;&lt;P&gt;Yes, same looking email. Yes, brand new 2gb Basic account. When I tried logging in it showed just the basic 2gb account with no files in it.&lt;/P&gt;&lt;P&gt;&lt;SPAN&gt;&lt;A href="https://www.dropbox.com/support/ticket/22863375" target="_blank"&gt;Ticket #22863375: DB: Billing, payments, and subscription changes&lt;/A&gt;&lt;/SPAN&gt;&lt;/P&gt;&lt;P&gt;&lt;SPAN&gt;My subscription is paid through April 24, 2024 and I did not initiate&amp;nbsp;any requests to cancel and delete my files.&lt;/SPAN&gt;&lt;/P&gt;</description>
      <pubDate>Mon, 30 Oct 2023 21:55:20 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Plan-Cancelled-and-Files-Deleted-Unexpectedly/m-p/725575#M12120</guid>
      <dc:creator>trappermartindale</dc:creator>
      <dc:date>2023-10-30T21:55:20Z</dc:date>
    </item>
    <item>
      <title>Re: Plan Cancelled and Files Deleted Unexpectedly</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Plan-Cancelled-and-Files-Deleted-Unexpectedly/m-p/725604#M12128</link>
      <description>&lt;P&gt;Thanks for the ticket number! I can see it in our system, as well, and I’ve left an internal note for our support team on your behalf.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;They’ll review your case, and reply back in the same email thread as soon as possible.&lt;/P&gt;</description>
      <pubDate>Mon, 30 Oct 2023 23:25:43 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Plan-Cancelled-and-Files-Deleted-Unexpectedly/m-p/725604#M12128</guid>
      <dc:creator>Nancy</dc:creator>
      <dc:date>2023-10-30T23:25:43Z</dc:date>
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