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    <title>topic Lost access to university email address, can't get verification code to log in in Security and Permissions</title>
    <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Lost-access-to-university-email-address-can-t-get-verification/m-p/739147#M13133</link>
    <description>&lt;P&gt;I've lost access to my old account because I cannot log in due to a verification code being sent to a university email account that was expired by the university at the end of last year. I missed changing this account to my other email. I have the password, but I hit the verification roadblock.&lt;BR /&gt;&lt;BR /&gt;The chat bot told me to log in and change my email, but I can't get past the verification code.&lt;BR /&gt;&lt;BR /&gt;Edit:&amp;nbsp; I've discovered in my transferred old emails: it seems my account was closed before for not using it. Sad to see all my stuff deleted, I thought it was a safe place to back things up, and didn't see the emails, but at least no one will ever get assigned the email and be able to access my content.&lt;BR /&gt;However, it's still acting like I can log into it so I'd still like to transfer it if anything is left.&lt;/P&gt;</description>
    <pubDate>Tue, 26 Dec 2023 04:55:06 GMT</pubDate>
    <dc:creator>bfitzge</dc:creator>
    <dc:date>2023-12-26T04:55:06Z</dc:date>
    <item>
      <title>Lost access to university email address, can't get verification code to log in</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Lost-access-to-university-email-address-can-t-get-verification/m-p/739147#M13133</link>
      <description>&lt;P&gt;I've lost access to my old account because I cannot log in due to a verification code being sent to a university email account that was expired by the university at the end of last year. I missed changing this account to my other email. I have the password, but I hit the verification roadblock.&lt;BR /&gt;&lt;BR /&gt;The chat bot told me to log in and change my email, but I can't get past the verification code.&lt;BR /&gt;&lt;BR /&gt;Edit:&amp;nbsp; I've discovered in my transferred old emails: it seems my account was closed before for not using it. Sad to see all my stuff deleted, I thought it was a safe place to back things up, and didn't see the emails, but at least no one will ever get assigned the email and be able to access my content.&lt;BR /&gt;However, it's still acting like I can log into it so I'd still like to transfer it if anything is left.&lt;/P&gt;</description>
      <pubDate>Tue, 26 Dec 2023 04:55:06 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Lost-access-to-university-email-address-can-t-get-verification/m-p/739147#M13133</guid>
      <dc:creator>bfitzge</dc:creator>
      <dc:date>2023-12-26T04:55:06Z</dc:date>
    </item>
    <item>
      <title>Re: Lost access to university email address, can't get verification code to log in</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Lost-access-to-university-email-address-can-t-get-verification/m-p/739156#M13135</link>
      <description>&lt;P&gt;Hi &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1785847"&gt;@bfitzge&lt;/a&gt;&lt;/SPAN&gt;, thanks for bringing this to our attention.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I’d recommend getting in contact with our support team directly to look into this matter in more detail.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing &lt;A href="https://www.dropbox.com/support/sign-in-issues" target="_blank"&gt;this link&lt;/A&gt;.&amp;nbsp;&lt;BR /&gt;&lt;BR /&gt;From there you should be able to contact support.&amp;nbsp;Make sure to pick an email to which you can receive and send emails from.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Keep me updated with any progress!&lt;/P&gt;</description>
      <pubDate>Tue, 26 Dec 2023 07:03:04 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Lost-access-to-university-email-address-can-t-get-verification/m-p/739156#M13135</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2023-12-26T07:03:04Z</dc:date>
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