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    <title>topic Re: The provided user information isn't valid | iPhone XR in Security and Permissions</title>
    <link>https://www.dropboxforum.com/t5/Security-and-Permissions/The-provided-user-information-isn-t-valid-iPhone-XR/m-p/741591#M13248</link>
    <description>&lt;P&gt;So, apparently after updating new password on Mac, it takes time to propagate via iCloud to iPhone. When I "revealed" the password, it showed I was using the original password before password reset a few minutes ago.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Manually typed in the new password I just set on desktop web. Got in, was bombarded by "UPGRADE NOW!" but...seems to be working, even if the UX is a little hostile.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Thank you for your help. Hopefully this is solved.&lt;/P&gt;</description>
    <pubDate>Sat, 06 Jan 2024 16:13:37 GMT</pubDate>
    <dc:creator>erica s.8</dc:creator>
    <dc:date>2024-01-06T16:13:37Z</dc:date>
    <item>
      <title>The provided user information isn't valid | iPhone XR</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/The-provided-user-information-isn-t-valid-iPhone-XR/m-p/741579#M13241</link>
      <description>&lt;P&gt;Haven't used Dropbox for a while. No problem signing into my account on dropbox.com. No problem re-installing on my Mac and managing files from there. I removed about a dozen old linked devices, keeping my main computer because of the free account rules, leaving just the main computer linked.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;UL&gt;&lt;LI&gt;Attempted to sign in on an iPhone XR not previously used with DropBox.&lt;/LI&gt;&lt;LI&gt;Checked app was properly updated to latest release available for iPhone XR.&lt;/LI&gt;&lt;LI&gt;Tried three times to log in. Each time, I was sent a one-time security code by mail, which I entered.&lt;/LI&gt;&lt;LI&gt;The app would not allow me to sign in on the iPhone with the security code. I did carefully check each time that the security code matched the email. (Plus Apple provides auto-fill, detecting the code from email, and they matched. Tried once with auto-fill, twice with hand-entry.)&lt;/LI&gt;&lt;LI&gt;&lt;SPAN&gt;After the third attempt, all logins on the iPhone XR now say "&lt;/SPAN&gt;&lt;SPAN&gt;The provided user information isn't valid". I don't even get to the 2FA/security code email step.&lt;/SPAN&gt;&lt;/LI&gt;&lt;LI&gt;&lt;SPAN&gt;Web: No problems.&lt;/SPAN&gt;&lt;/LI&gt;&lt;LI&gt;&lt;SPAN&gt;Mac: No problems.&lt;/SPAN&gt;&lt;/LI&gt;&lt;/UL&gt;&lt;P&gt;I was planning on using DropBox to store presenter notes for a trip in about a week.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Help appreciated. Thank you in advance.&lt;/P&gt;</description>
      <pubDate>Sat, 06 Jan 2024 15:38:22 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/The-provided-user-information-isn-t-valid-iPhone-XR/m-p/741579#M13241</guid>
      <dc:creator>erica s.8</dc:creator>
      <dc:date>2024-01-06T15:38:22Z</dc:date>
    </item>
    <item>
      <title>Re: The provided user information isn't valid | iPhone XR</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/The-provided-user-information-isn-t-valid-iPhone-XR/m-p/741580#M13242</link>
      <description>&lt;P&gt;What version of Dropbox and what version of iOS is the iPhone using?&lt;/P&gt;</description>
      <pubDate>Sat, 06 Jan 2024 15:42:18 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/The-provided-user-information-isn-t-valid-iPhone-XR/m-p/741580#M13242</guid>
      <dc:creator>Mark</dc:creator>
      <dc:date>2024-01-06T15:42:18Z</dc:date>
    </item>
    <item>
      <title>Re: The provided user information isn't valid | iPhone XR</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/The-provided-user-information-isn-t-valid-iPhone-XR/m-p/741584#M13243</link>
      <description>&lt;P&gt;Version 358.2, updated 3 weeks ago&lt;/P&gt;</description>
      <pubDate>Sat, 06 Jan 2024 15:49:31 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/The-provided-user-information-isn-t-valid-iPhone-XR/m-p/741584#M13243</guid>
      <dc:creator>erica s.8</dc:creator>
      <dc:date>2024-01-06T15:49:31Z</dc:date>
    </item>
    <item>
      <title>Re: The provided user information isn't valid | iPhone XR</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/The-provided-user-information-isn-t-valid-iPhone-XR/m-p/741585#M13244</link>
      <description>&lt;P&gt;It is running iOS 17.2.1&lt;/P&gt;</description>
      <pubDate>Sat, 06 Jan 2024 15:52:42 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/The-provided-user-information-isn-t-valid-iPhone-XR/m-p/741585#M13244</guid>
      <dc:creator>erica s.8</dc:creator>
      <dc:date>2024-01-06T15:52:42Z</dc:date>
    </item>
    <item>
      <title>Re: The provided user information isn't valid | iPhone XR</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/The-provided-user-information-isn-t-valid-iPhone-XR/m-p/741587#M13245</link>
      <description>&lt;P&gt;Have you checked to see how many devices are registered at&amp;nbsp;&lt;A href="https://www.dropbox.com/account/security" target="_blank"&gt;https://www.dropbox.com/account/security&lt;/A&gt;&amp;nbsp;? If you are a free user you are only allowed 3&lt;/P&gt;</description>
      <pubDate>Sat, 06 Jan 2024 15:54:21 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/The-provided-user-information-isn-t-valid-iPhone-XR/m-p/741587#M13245</guid>
      <dc:creator>Mark</dc:creator>
      <dc:date>2024-01-06T15:54:21Z</dc:date>
    </item>
    <item>
      <title>Re: The provided user information isn't valid | iPhone XR</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/The-provided-user-information-isn-t-valid-iPhone-XR/m-p/741588#M13246</link>
      <description>&lt;P&gt;I removed all but one device before attempting to install. The current number is 1. The desired number is 2.&lt;/P&gt;</description>
      <pubDate>Sat, 06 Jan 2024 15:55:11 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/The-provided-user-information-isn-t-valid-iPhone-XR/m-p/741588#M13246</guid>
      <dc:creator>erica s.8</dc:creator>
      <dc:date>2024-01-06T15:55:11Z</dc:date>
    </item>
    <item>
      <title>Re: The provided user information isn't valid | iPhone XR</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/The-provided-user-information-isn-t-valid-iPhone-XR/m-p/741589#M13247</link>
      <description>&lt;UL&gt;&lt;LI&gt;Changed password on desktop web.&lt;/LI&gt;&lt;LI&gt;Rebooted phone.&lt;/LI&gt;&lt;LI&gt;Confirmed phone could log in via web.&lt;/LI&gt;&lt;LI&gt;Phone still unable to log in via app. "Sign-in failed. The provided user information isn't valid."&lt;/LI&gt;&lt;/UL&gt;</description>
      <pubDate>Sat, 06 Jan 2024 16:09:16 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/The-provided-user-information-isn-t-valid-iPhone-XR/m-p/741589#M13247</guid>
      <dc:creator>erica s.8</dc:creator>
      <dc:date>2024-01-06T16:09:16Z</dc:date>
    </item>
    <item>
      <title>Re: The provided user information isn't valid | iPhone XR</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/The-provided-user-information-isn-t-valid-iPhone-XR/m-p/741591#M13248</link>
      <description>&lt;P&gt;So, apparently after updating new password on Mac, it takes time to propagate via iCloud to iPhone. When I "revealed" the password, it showed I was using the original password before password reset a few minutes ago.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Manually typed in the new password I just set on desktop web. Got in, was bombarded by "UPGRADE NOW!" but...seems to be working, even if the UX is a little hostile.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Thank you for your help. Hopefully this is solved.&lt;/P&gt;</description>
      <pubDate>Sat, 06 Jan 2024 16:13:37 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/The-provided-user-information-isn-t-valid-iPhone-XR/m-p/741591#M13248</guid>
      <dc:creator>erica s.8</dc:creator>
      <dc:date>2024-01-06T16:13:37Z</dc:date>
    </item>
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