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    <title>topic not able to log into my account in Security and Permissions</title>
    <link>https://www.dropboxforum.com/t5/Security-and-Permissions/not-able-to-log-into-my-account/m-p/744019#M13368</link>
    <description>&lt;DIV&gt;Hello, my hosting provider did a migration and screwed up my account.&lt;/DIV&gt;&lt;DIV&gt;It is an ongoing issue that may not be resolved and they cannot find my cpanel to access my emails.&lt;/DIV&gt;&lt;DIV&gt;&amp;nbsp;&lt;/DIV&gt;&lt;DIV&gt;I am unable to login into my drop box account because since I have no access to the account email, I cannot receive the login code.&lt;/DIV&gt;&lt;DIV&gt;&amp;nbsp;&lt;/DIV&gt;&lt;DIV&gt;I request that you verify me as the admin of my account so that we can change the email associated with the account.&lt;/DIV&gt;&lt;DIV&gt;&amp;nbsp;&lt;/DIV&gt;&lt;DIV&gt;Also, I was trying to login to purchase the Extended Version History for my account.&lt;/DIV&gt;&lt;DIV&gt;&amp;nbsp;&lt;/DIV&gt;&lt;DIV&gt;The most recent charge for my drop box account posted to my bank on January 12th.&lt;/DIV&gt;&lt;DIV&gt;&amp;nbsp;Thank you&lt;/DIV&gt;</description>
    <pubDate>Wed, 17 Jan 2024 00:36:17 GMT</pubDate>
    <dc:creator>ethergirl</dc:creator>
    <dc:date>2024-01-17T00:36:17Z</dc:date>
    <item>
      <title>not able to log into my account</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/not-able-to-log-into-my-account/m-p/744019#M13368</link>
      <description>&lt;DIV&gt;Hello, my hosting provider did a migration and screwed up my account.&lt;/DIV&gt;&lt;DIV&gt;It is an ongoing issue that may not be resolved and they cannot find my cpanel to access my emails.&lt;/DIV&gt;&lt;DIV&gt;&amp;nbsp;&lt;/DIV&gt;&lt;DIV&gt;I am unable to login into my drop box account because since I have no access to the account email, I cannot receive the login code.&lt;/DIV&gt;&lt;DIV&gt;&amp;nbsp;&lt;/DIV&gt;&lt;DIV&gt;I request that you verify me as the admin of my account so that we can change the email associated with the account.&lt;/DIV&gt;&lt;DIV&gt;&amp;nbsp;&lt;/DIV&gt;&lt;DIV&gt;Also, I was trying to login to purchase the Extended Version History for my account.&lt;/DIV&gt;&lt;DIV&gt;&amp;nbsp;&lt;/DIV&gt;&lt;DIV&gt;The most recent charge for my drop box account posted to my bank on January 12th.&lt;/DIV&gt;&lt;DIV&gt;&amp;nbsp;Thank you&lt;/DIV&gt;</description>
      <pubDate>Wed, 17 Jan 2024 00:36:17 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/not-able-to-log-into-my-account/m-p/744019#M13368</guid>
      <dc:creator>ethergirl</dc:creator>
      <dc:date>2024-01-17T00:36:17Z</dc:date>
    </item>
    <item>
      <title>Re: not able to log into my account</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/not-able-to-log-into-my-account/m-p/744023#M13369</link>
      <description>&lt;P&gt;Also my plan has priority email support but I cannot find the support email address/&lt;/P&gt;&lt;P&gt;I tried to email to dropbox.com/support but my email client can't send as it deems dropbbox.com/support an invalid email address.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Wed, 17 Jan 2024 00:53:03 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/not-able-to-log-into-my-account/m-p/744023#M13369</guid>
      <dc:creator>ethergirl</dc:creator>
      <dc:date>2024-01-17T00:53:03Z</dc:date>
    </item>
    <item>
      <title>Re: not able to log into my account</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/not-able-to-log-into-my-account/m-p/744024#M13370</link>
      <description>&lt;P&gt;Hi &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1794791"&gt;@ethergirl&lt;/a&gt;&lt;/SPAN&gt;, thanks for bringing this to our attention.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I’d recommend getting in contact with our support team directly to look into this matter in more detail.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing &lt;A href="https://www.dropbox.com/support/sign-in-issues" target="_blank"&gt;this link&lt;/A&gt;.&lt;BR /&gt;&lt;BR /&gt;From there you should be able to contact support.&amp;nbsp;Make sure to pick an email to which you can receive and send emails from.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Keep me updated with any progress.&lt;/P&gt;</description>
      <pubDate>Wed, 17 Jan 2024 01:03:03 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/not-able-to-log-into-my-account/m-p/744024#M13370</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2024-01-17T01:03:03Z</dc:date>
    </item>
    <item>
      <title>Re: not able to log into my account</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/not-able-to-log-into-my-account/m-p/744040#M13371</link>
      <description>&lt;P&gt;Thank you, Jay, for your assistance.&lt;/P&gt;&lt;P&gt;I now have a ticket # from support.&lt;/P&gt;&lt;P&gt;I saw in another community post that a community moderator had helped someone directly&lt;/P&gt;&lt;P&gt;once they located the ticket by making comments to support.&lt;/P&gt;&lt;P&gt;Would it help if I provided you the ticket #?&lt;/P&gt;</description>
      <pubDate>Wed, 17 Jan 2024 02:32:47 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/not-able-to-log-into-my-account/m-p/744040#M13371</guid>
      <dc:creator>ethergirl</dc:creator>
      <dc:date>2024-01-17T02:32:47Z</dc:date>
    </item>
    <item>
      <title>Re: not able to log into my account</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/not-able-to-log-into-my-account/m-p/744065#M13372</link>
      <description>&lt;P&gt;Hey &lt;SPAN style="color:var(--ck-color-mention-text);"&gt;&lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1794791"&gt;@ethergirl&lt;/a&gt;&lt;/SPAN&gt;&lt;/SPAN&gt; - sorry to jump in here, but I just wanted to mention that you can let us know your ticket ID say this will enable us to look it up in our system.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Thanks!&lt;/P&gt;</description>
      <pubDate>Wed, 17 Jan 2024 07:12:29 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/not-able-to-log-into-my-account/m-p/744065#M13372</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2024-01-17T07:12:29Z</dc:date>
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