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    <title>topic Re: Dropbox deleted 2TB of my data and locked me out of my account in Security and Permissions</title>
    <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Dropbox-deleted-2TB-of-my-data-and-locked-me-out-of-my-account/m-p/746750#M13498</link>
    <description>&lt;P&gt;I’m really sorry to read this, &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1796272"&gt;@Rlobo&lt;/a&gt;. Let’s see what we can find together.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;As a first, when selecting the option to separate your personal Dropbox account from the Business team, you should see a prompt right after that to &lt;A href="https://help.dropbox.com/account-access/prompted-join-team#:~:text=Keep%20separate%20from%20%5Bteam%20name%5D" target="_blank"&gt;create a new Dropbox account&lt;/A&gt; (under a different email address) to move your personal files to, before merging to the team.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Is it at all possible that the merge occurred and then, the team admin deleted your Dropbox account from their team (which would result in what you’re seeing now)? I believe this is why you were told to contact them in the meantime as well, to rule this possibility out.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If you’ve checked this with them already, please let me know and I can log a ticket for you to this &lt;A href="https://www.dropbox.com/account/general" target="_blank"&gt;email address&lt;/A&gt;, so that we may investigate further.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Keep me posted for any updates.&lt;/P&gt;</description>
    <pubDate>Tue, 23 Jan 2024 13:37:52 GMT</pubDate>
    <dc:creator>Nancy</dc:creator>
    <dc:date>2024-01-23T13:37:52Z</dc:date>
    <item>
      <title>Dropbox deleted 2TB of my data and locked me out of my account</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Dropbox-deleted-2TB-of-my-data-and-locked-me-out-of-my-account/m-p/746042#M13453</link>
      <description>&lt;P&gt;&lt;SPAN&gt;I have been using the 2TB Dropbox for many years to automatically back up all of my active client work and some personal files. I was a big fan, loved the service and would regularly recommend it to others. It always worked and I thought this was the most secure way to never lose data. How painfully wrong I was.&lt;/SPAN&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;SPAN&gt;On Thursday (it's Sunday on the day of writing this) I received an invite from a client to join their dropbox team. I clicked the link which gave me two options -&amp;nbsp;&lt;/SPAN&gt;&lt;/P&gt;
&lt;P&gt;&lt;SPAN&gt;1. Keep your personal dropbox and Teams separate&lt;/SPAN&gt;&lt;/P&gt;
&lt;P&gt;&lt;SPAN&gt;2. Merge both dropbox accounts&lt;/SPAN&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;SPAN&gt;I didn't want to merge my personal account with a client obviously so I clicked on the first option - THIS WIPED OUT EVERYTHING INSTANTLY!!!!&lt;/SPAN&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;SPAN&gt;That is no exaggeration. I was instantly signed out and got a notice saying my dropbox account is disabled. I got an email stating that I was refunded the remaining annual fee that I had paid. And another email saying I was removed from the team's account. I was signed out from the dropbox browser and the desktop app and here is the worst part - THE DATA ON MY HARD-DRIVE IS GONE!! I could watch the files disappear from my hard-drive in seconds. It was terrifying.&lt;BR /&gt;&lt;/SPAN&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;SPAN&gt;I went straight to my laptop that also syncs there and the same thing had already happened - I was signed out with an account deactivated warning and almost 2TB of new hard-drive space&amp;nbsp;&lt;/SPAN&gt;&lt;SPAN&gt;as&lt;/SPAN&gt;&lt;SPAN&gt;&amp;nbsp;all of my files had been removed!&lt;/SPAN&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;SPAN&gt;How is this even a function?? I literally clicked on the keep accounts separate option and got no further warning. One click on something that makes no reference to deleting everything or cancelling your account and then - Boom! everything is lost. &amp;nbsp;&lt;BR /&gt;&lt;BR /&gt;&lt;/SPAN&gt;&lt;/P&gt;
&lt;P&gt;&lt;SPAN&gt;I am posting this from a different email address that I used to set up a new account as I am still locked out from my real account. I only did this so that I can hopefully reach someone here.&lt;BR /&gt;&lt;/SPAN&gt;&lt;/P&gt;
&lt;P&gt;&lt;SPAN&gt;When I try to sign into my real account I just get a - Your account has been marked as inactive -warning. I opened a ticket and finally just got a response almost a day later advising me to contact the account admin and then they closed the ticket - I am the admin so this doesn't help. I opene&lt;/SPAN&gt;&lt;SPAN&gt;d&amp;nbsp;&lt;/SPAN&gt;&lt;SPAN&gt;another Ticket and got a response that only focused on accessing the teams account suggesting they contact the teams admin. I don’t care about the teams account anymore, I just want my 2tb personal account back which is what I wrote in the response. I haven’t&lt;/SPAN&gt;&lt;SPAN&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;SPAN&gt;heard anything back in 2 days.&amp;nbsp;&amp;nbsp;&lt;/SPAN&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;SPAN&gt;I have active projects running and clients waiting on files. I have one project that I have been working on for over a year which was almost finished. Dropbox has been my only backup of this because I believed what the company claims. I have already lost a client because of this, this is costing me money and business and I have lost over one year of work. This feels worse than theft or a physical hard-drive failing. Who will pay me for my business losses? It's been 4 days of not being able to run my business. The only 2 responses I got from Dropbox read like Ai generated answers and are absolutely useless and not followed up on. Can I ever get those files back? I honestly fear that this could ruin the business I have spent over a decade building.&amp;nbsp;If some human at Dropbox reads this then please please help.&amp;nbsp;&lt;/SPAN&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;SPAN&gt;TLDR: Dropbox deleted 2tb of my data. All I did was click on a Dropbox team invite and then on the option to keep both accounts separate. I am now locked out from my account and Dropbox wiped all of the data from my hard-drive. I have not been able to reach anyone that will help in 4 day. It’s costing me money and I’ve already lost a client.&amp;nbsp;&lt;/SPAN&gt;&lt;/P&gt;</description>
      <pubDate>Tue, 23 Jan 2024 13:39:25 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Dropbox-deleted-2TB-of-my-data-and-locked-me-out-of-my-account/m-p/746042#M13453</guid>
      <dc:creator>Rlobo</dc:creator>
      <dc:date>2024-01-23T13:39:25Z</dc:date>
    </item>
    <item>
      <title>Re: Dropbox deleted 2TB of my data and locked me out of my account</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Dropbox-deleted-2TB-of-my-data-and-locked-me-out-of-my-account/m-p/746750#M13498</link>
      <description>&lt;P&gt;I’m really sorry to read this, &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1796272"&gt;@Rlobo&lt;/a&gt;. Let’s see what we can find together.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;As a first, when selecting the option to separate your personal Dropbox account from the Business team, you should see a prompt right after that to &lt;A href="https://help.dropbox.com/account-access/prompted-join-team#:~:text=Keep%20separate%20from%20%5Bteam%20name%5D" target="_blank"&gt;create a new Dropbox account&lt;/A&gt; (under a different email address) to move your personal files to, before merging to the team.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Is it at all possible that the merge occurred and then, the team admin deleted your Dropbox account from their team (which would result in what you’re seeing now)? I believe this is why you were told to contact them in the meantime as well, to rule this possibility out.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If you’ve checked this with them already, please let me know and I can log a ticket for you to this &lt;A href="https://www.dropbox.com/account/general" target="_blank"&gt;email address&lt;/A&gt;, so that we may investigate further.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Keep me posted for any updates.&lt;/P&gt;</description>
      <pubDate>Tue, 23 Jan 2024 13:37:52 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Dropbox-deleted-2TB-of-my-data-and-locked-me-out-of-my-account/m-p/746750#M13498</guid>
      <dc:creator>Nancy</dc:creator>
      <dc:date>2024-01-23T13:37:52Z</dc:date>
    </item>
    <item>
      <title>Re: Dropbox deleted 2TB of my data and locked me out of my account</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Dropbox-deleted-2TB-of-my-data-and-locked-me-out-of-my-account/m-p/750160#M13776</link>
      <description>&lt;P&gt;I am having a SIMILAR issue and the generic responses are FRUSTRATING!&amp;nbsp; You pay ALL this money for Business Premoium but if you can't log in you are screwed!&amp;nbsp; I feel your frustration!&amp;nbsp; I haven't been able to get into my account for 2 days and they say in 5 more I will lose 10+ years of files, contracts, data and important content that I cannot replace.&amp;nbsp; No phone number to speak to someone is probably going to be the reason I leave and go on social media to inform people why using this service is problematic.&amp;nbsp; HOPEFULLY I get a resolve on this ASAP and it's something as simple as giving me access to my TEAM account again, making sure I haven't been hacked and simply changing the settings so I don't EVER have this happen again.&amp;nbsp;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Fri, 09 Feb 2024 03:32:58 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Dropbox-deleted-2TB-of-my-data-and-locked-me-out-of-my-account/m-p/750160#M13776</guid>
      <dc:creator>karianthonyceo</dc:creator>
      <dc:date>2024-02-09T03:32:58Z</dc:date>
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