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    <title>topic Re: Login Difficulty due to 2FA (can't access email) in Security and Permissions</title>
    <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Login-Difficulty-due-to-2FA-can-t-access-email/m-p/753467#M14023</link>
    <description>&lt;P&gt;HI there &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1808241"&gt;@Rich K&lt;/a&gt;&lt;/SPAN&gt; - sorry to hear you're having issues with &lt;A href="https://help.dropbox.com/account-access/issues-two-step-verification" target="_blank"&gt;this&lt;/A&gt;.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Can you clarify if you have access to any device that you had previously used with that Dropbox account or if you have access to the emergency &lt;A href="https://help.dropbox.com/account-access/enable-two-step-verification#How-to-use-a-backup-code-for-twostep-verification" target="_blank"&gt;backup code&lt;/A&gt; perhaps?&lt;BR /&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Let us know more and we'll take it from there, Rich.&lt;/P&gt;</description>
    <pubDate>Mon, 26 Feb 2024 21:19:42 GMT</pubDate>
    <dc:creator>Walter</dc:creator>
    <dc:date>2024-02-26T21:19:42Z</dc:date>
    <item>
      <title>Login Difficulty due to 2FA (can't access email)</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Login-Difficulty-due-to-2FA-can-t-access-email/m-p/753457#M14022</link>
      <description>&lt;P&gt;I have a DropBox Plus Account that my credit card is being billed for at $11.99 per month.&lt;/P&gt;
&lt;P&gt;It is set-up with two factor authentication, with the access code being sent to my prior work email.&lt;/P&gt;
&lt;P&gt;I can no longer access that email, so I am unable to get the code in order to log into that DropBox account.&lt;/P&gt;
&lt;P&gt;How can I fix this?&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Mon, 26 Feb 2024 21:15:04 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Login-Difficulty-due-to-2FA-can-t-access-email/m-p/753457#M14022</guid>
      <dc:creator>Rich K</dc:creator>
      <dc:date>2024-02-26T21:15:04Z</dc:date>
    </item>
    <item>
      <title>Re: Login Difficulty due to 2FA (can't access email)</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Login-Difficulty-due-to-2FA-can-t-access-email/m-p/753467#M14023</link>
      <description>&lt;P&gt;HI there &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1808241"&gt;@Rich K&lt;/a&gt;&lt;/SPAN&gt; - sorry to hear you're having issues with &lt;A href="https://help.dropbox.com/account-access/issues-two-step-verification" target="_blank"&gt;this&lt;/A&gt;.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Can you clarify if you have access to any device that you had previously used with that Dropbox account or if you have access to the emergency &lt;A href="https://help.dropbox.com/account-access/enable-two-step-verification#How-to-use-a-backup-code-for-twostep-verification" target="_blank"&gt;backup code&lt;/A&gt; perhaps?&lt;BR /&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Let us know more and we'll take it from there, Rich.&lt;/P&gt;</description>
      <pubDate>Mon, 26 Feb 2024 21:19:42 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Login-Difficulty-due-to-2FA-can-t-access-email/m-p/753467#M14023</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2024-02-26T21:19:42Z</dc:date>
    </item>
    <item>
      <title>Re: Login Difficulty due to 2FA (can't access email)</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Login-Difficulty-due-to-2FA-can-t-access-email/m-p/753471#M14024</link>
      <description>&lt;P&gt;I accessed the account using my former work laptop and no other devices.&lt;/P&gt;&lt;P&gt;I no longer have access to that, I am using a new laptop.&lt;/P&gt;&lt;P&gt;My account settings may list a cell phone, which I can still access.&lt;/P&gt;&lt;P&gt;I can also provide the username email and the password to that account.&lt;/P&gt;&lt;P&gt;If accessing the existing account is a problem, then an option may be deleting it.&lt;/P&gt;&lt;P&gt;I can set-up a new DropBox Plus account and upload the file folders to that.&lt;/P&gt;&lt;P&gt;The difficulty is that since I cannot login to that account (due to the two factor authentication problem), I cannot use it and I continue to be billed for it.&lt;/P&gt;&lt;P&gt;Any help you can provide would be appreciated.&lt;/P&gt;</description>
      <pubDate>Mon, 26 Feb 2024 21:31:17 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Login-Difficulty-due-to-2FA-can-t-access-email/m-p/753471#M14024</guid>
      <dc:creator>Rich K</dc:creator>
      <dc:date>2024-02-26T21:31:17Z</dc:date>
    </item>
    <item>
      <title>Re: Login Difficulty due to 2FA (can't access email)</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Login-Difficulty-due-to-2FA-can-t-access-email/m-p/753565#M14028</link>
      <description>&lt;P&gt;Hey &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1808241"&gt;@Rich K&lt;/a&gt;&lt;/SPAN&gt;, sorry to hear about this issue.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I would suggest reaching out to our support team directly.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;To do that, you'll need to open a private browsing/incognito window on your browser and go to &lt;A href="https://www.dropbox.com/support/sign-in-issues" target="_blank"&gt;this page&lt;/A&gt;, where you can fill out the form and submit your request.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Just make sure that you put in an email address you can actually access.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Let me know if you come across any issues!&lt;/P&gt;</description>
      <pubDate>Tue, 27 Feb 2024 10:18:31 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Login-Difficulty-due-to-2FA-can-t-access-email/m-p/753565#M14028</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2024-02-27T10:18:31Z</dc:date>
    </item>
    <item>
      <title>Re: Login Difficulty due to 2FA (can't access email)</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Login-Difficulty-due-to-2FA-can-t-access-email/m-p/753684#M14045</link>
      <description>&lt;P&gt;Hannah,&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;I'm confused.&amp;nbsp; Your reply says, "&lt;SPAN&gt;go to&amp;nbsp;&lt;/SPAN&gt;&lt;A href="https://www.dropbox.com/support/sign-in-issues" target="_blank" rel="noopener noreferrer"&gt;this page&lt;/A&gt;&lt;SPAN&gt;, where you can fill out the form and submit your request."&lt;/SPAN&gt;&lt;/P&gt;&lt;P&gt;When I set-up the incognito window and go to the page, I don't find help options that direct me to a form.&amp;nbsp; As I stated above, I cannot access my DropBox Plus account because the two factor authentication is tied to an email I can no longer access.&amp;nbsp; So I set-up a free DropBox account (to avoid paying for a second DropBox account, since I am still being charged for the first).&amp;nbsp; When I go to the page you directed, it tells me my help options are limited to the following -&amp;nbsp; Help Center, Community and Chat Box.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Is the form you are referring to accessible on one of those help options?&amp;nbsp; If not, how can I reach out to your support team directly?&amp;nbsp; Is there a number I can call?&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Thanks&lt;/P&gt;&lt;P&gt;Rich&lt;/P&gt;</description>
      <pubDate>Tue, 27 Feb 2024 19:39:16 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Login-Difficulty-due-to-2FA-can-t-access-email/m-p/753684#M14045</guid>
      <dc:creator>Rich K</dc:creator>
      <dc:date>2024-02-27T19:39:16Z</dc:date>
    </item>
    <item>
      <title>Re: Login Difficulty due to 2FA (can't access email)</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Login-Difficulty-due-to-2FA-can-t-access-email/m-p/753686#M14046</link>
      <description>&lt;P&gt;You should be able to access the form by opening &lt;A href="https://www.dropbox.com/support/sign-in-issues" target="_blank"&gt;the link&lt;/A&gt; Hannah provided on an incognito window without signing into any Dropbox account &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1808241"&gt;@Rich K&lt;/a&gt;&lt;/SPAN&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If you still can't find it to open a ticket from your end, please let us know and we'll send you an email to have a further look internally from our end using the email address that's associated with your profile &amp;nbsp;here, on our Community.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Tue, 27 Feb 2024 19:45:09 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Login-Difficulty-due-to-2FA-can-t-access-email/m-p/753686#M14046</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2024-02-27T19:45:09Z</dc:date>
    </item>
    <item>
      <title>Re: Login Difficulty due to 2FA (can't access email)</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Login-Difficulty-due-to-2FA-can-t-access-email/m-p/753694#M14047</link>
      <description>&lt;P&gt;Thanks - I was able to submit the ticket.&amp;nbsp; I will await a reply.&lt;/P&gt;</description>
      <pubDate>Tue, 27 Feb 2024 20:24:15 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Login-Difficulty-due-to-2FA-can-t-access-email/m-p/753694#M14047</guid>
      <dc:creator>Rich K</dc:creator>
      <dc:date>2024-02-27T20:24:15Z</dc:date>
    </item>
    <item>
      <title>Re: Login Difficulty due to 2FA (can't access email)</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Login-Difficulty-due-to-2FA-can-t-access-email/m-p/753702#M14052</link>
      <description>&lt;P&gt;You can also share your ticket ID with us so that we can look it up in our system if needed &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1808241"&gt;@Rich K&lt;/a&gt;&lt;/SPAN&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Thanks for keeping me in the loop too!&lt;/P&gt;</description>
      <pubDate>Tue, 27 Feb 2024 21:17:01 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Login-Difficulty-due-to-2FA-can-t-access-email/m-p/753702#M14052</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2024-02-27T21:17:01Z</dc:date>
    </item>
    <item>
      <title>Re: Login Difficulty due to 2FA (can't access email)</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Login-Difficulty-due-to-2FA-can-t-access-email/m-p/753713#M14055</link>
      <description>&lt;P&gt;Walter,&lt;/P&gt;&lt;P&gt;It is - Ticket #23380480.&lt;/P&gt;&lt;P&gt;Regards&lt;/P&gt;&lt;P&gt;Rich&lt;/P&gt;</description>
      <pubDate>Tue, 27 Feb 2024 22:06:27 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Login-Difficulty-due-to-2FA-can-t-access-email/m-p/753713#M14055</guid>
      <dc:creator>Rich K</dc:creator>
      <dc:date>2024-02-27T22:06:27Z</dc:date>
    </item>
    <item>
      <title>Re: Login Difficulty due to 2FA (can't access email)</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Login-Difficulty-due-to-2FA-can-t-access-email/m-p/753719#M14056</link>
      <description>&lt;P&gt;Thanks for the ticket number &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1808241"&gt;@Rich K&lt;/a&gt;&lt;/SPAN&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I was able to locate it in our system and passed your comments on.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;A member from the team will be getting back to you soon, but please let us know if you have anything else to ask or add in the meantime.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Tue, 27 Feb 2024 22:42:18 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Login-Difficulty-due-to-2FA-can-t-access-email/m-p/753719#M14056</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2024-02-27T22:42:18Z</dc:date>
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