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    <title>topic Re: Not receiving the 6 digit verification code to access the account. in Security and Permissions</title>
    <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Not-receiving-the-6-digit-verification-code-to-access-the/m-p/757500#M14286</link>
    <description>&lt;P&gt;I did receive a notice saying you mentioned me here, but I don't see any other email. Am I supposed to be receiving a separate email? Just checked JUNK/SPAM too. Nothing yet.&amp;nbsp;&lt;/P&gt;</description>
    <pubDate>Thu, 14 Mar 2024 21:21:12 GMT</pubDate>
    <dc:creator>SalematWork</dc:creator>
    <dc:date>2024-03-14T21:21:12Z</dc:date>
    <item>
      <title>Not receiving the 6 digit verification code to access the account.</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Not-receiving-the-6-digit-verification-code-to-access-the/m-p/757466#M14281</link>
      <description>&lt;P&gt;Hello everyone,&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;BR /&gt;We have a paid subscription through one of our work email accounts, whose email was shut down. We soon realized that the account needs to stay active for us to recieve the code to sign into the dropbox account.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;So we restored the email account, attempted to sign in, but the code didn't come through. We tried resetting the password and we still don't have an email.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Can confirm we checked SPAM/JUNK.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Something similar happened with our Zoom account and Zoom Support confirmed that the email address was put on a bounce back list. They removed the email from the bounce back list after which we were able to start recieving codes for the Zoom account.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;BR /&gt;But I can't seem to find a way to open a ticket for Dropbox. My suspicion is that most likely the same thing happened here and that the email is on Dropbox's bounceback list. It probably needs to be removed so that the emails from their end can land in our mailboxes.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;BR /&gt;Do you have any suggestions?&lt;/P&gt;</description>
      <pubDate>Thu, 14 Mar 2024 19:47:44 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Not-receiving-the-6-digit-verification-code-to-access-the/m-p/757466#M14281</guid>
      <dc:creator>SalematWork</dc:creator>
      <dc:date>2024-03-14T19:47:44Z</dc:date>
    </item>
    <item>
      <title>Re: Not receiving the 6 digit verification code to access the account.</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Not-receiving-the-6-digit-verification-code-to-access-the/m-p/757474#M14282</link>
      <description>&lt;P&gt;Hi &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1813481"&gt;@SalematWork&lt;/a&gt;&lt;/SPAN&gt;, I hope you're doing well!&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Could you try adding no-reply@dropbox.com to your inbox in order to see if you can receive the email when attempting to sign in again?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If not, then I'd be more than happy to open a ticket on my end for you.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Keep me posted!&lt;/P&gt;</description>
      <pubDate>Thu, 14 Mar 2024 19:50:29 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Not-receiving-the-6-digit-verification-code-to-access-the/m-p/757474#M14282</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2024-03-14T19:50:29Z</dc:date>
    </item>
    <item>
      <title>Re: Not receiving the 6 digit verification code to access the account.</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Not-receiving-the-6-digit-verification-code-to-access-the/m-p/757486#M14284</link>
      <description>&lt;P&gt;Hello Meghan,&amp;nbsp;I tried that, but to no avail. I tried&amp;nbsp;adding no-reply@dropbox.com to the inbox and also attempted sending an email out to it. Then tried recieving the verification code. The email with code never came through. I did also tried resetting the password hoping that would generate an email. But it didnt.&amp;nbsp;&lt;/P&gt;&lt;P&gt;I don't need a password reset, but I do need the code to get through into the account.&amp;nbsp;&lt;/P&gt;&lt;P&gt;Let me know if you need anything else from our side to open a ticket.&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Thu, 14 Mar 2024 20:43:12 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Not-receiving-the-6-digit-verification-code-to-access-the/m-p/757486#M14284</guid>
      <dc:creator>SalematWork</dc:creator>
      <dc:date>2024-03-14T20:43:12Z</dc:date>
    </item>
    <item>
      <title>Re: Not receiving the 6 digit verification code to access the account.</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Not-receiving-the-6-digit-verification-code-to-access-the/m-p/757497#M14285</link>
      <description>&lt;P&gt;No worries, I got it &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1813481"&gt;@SalematWork&lt;/a&gt;&lt;/SPAN&gt;!&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I just sent an email to your Community-linked email address, and I'll see you there!&lt;/P&gt;</description>
      <pubDate>Thu, 14 Mar 2024 21:15:42 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Not-receiving-the-6-digit-verification-code-to-access-the/m-p/757497#M14285</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2024-03-14T21:15:42Z</dc:date>
    </item>
    <item>
      <title>Re: Not receiving the 6 digit verification code to access the account.</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Not-receiving-the-6-digit-verification-code-to-access-the/m-p/757500#M14286</link>
      <description>&lt;P&gt;I did receive a notice saying you mentioned me here, but I don't see any other email. Am I supposed to be receiving a separate email? Just checked JUNK/SPAM too. Nothing yet.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Thu, 14 Mar 2024 21:21:12 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Not-receiving-the-6-digit-verification-code-to-access-the/m-p/757500#M14286</guid>
      <dc:creator>SalematWork</dc:creator>
      <dc:date>2024-03-14T21:21:12Z</dc:date>
    </item>
    <item>
      <title>Re: Not receiving the 6 digit verification code to access the account.</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Not-receiving-the-6-digit-verification-code-to-access-the/m-p/757502#M14287</link>
      <description>&lt;P&gt;Never mind. I see it now. Thank you. Just responded.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Thu, 14 Mar 2024 21:22:00 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Not-receiving-the-6-digit-verification-code-to-access-the/m-p/757502#M14287</guid>
      <dc:creator>SalematWork</dc:creator>
      <dc:date>2024-03-14T21:22:00Z</dc:date>
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