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    <title>topic Re: Inaccessible email address in Security and Permissions</title>
    <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Inaccessible-email-address-amp-can-t-receive-6-digit-code/m-p/760763#M14472</link>
    <description>&lt;P&gt;Hey &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1818235"&gt;@Philippe0206&lt;/a&gt;&lt;/SPAN&gt;, welcome to our Community!&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;BR /&gt;For security reasons, I went ahead and removed part of the message that provided sensitive info, since this isn't safe to be on a public forum.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Based on what you mentioned, it sounds like you were in contact with our Support team. Could you send me the ticket number reference, please?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Keep me posted!&amp;nbsp;&lt;/P&gt;</description>
    <pubDate>Fri, 29 Mar 2024 17:59:50 GMT</pubDate>
    <dc:creator>Megan</dc:creator>
    <dc:date>2024-03-29T17:59:50Z</dc:date>
    <item>
      <title>Inaccessible email address &amp; can't receive 6-digit-code.</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Inaccessible-email-address-amp-can-t-receive-6-digit-code/m-p/760751#M14470</link>
      <description>&lt;P&gt;Hello everyone&lt;/P&gt;
&lt;P&gt;I have an account identified by an email address now inaccessible I know my password but I cannot receive the Verification code&lt;BR /&gt;Here are the questions asked to make access to me&lt;/P&gt;
&lt;P&gt;&lt;BR /&gt;[email removed as per &lt;A href="https://www.dropboxforum.com/t5/About-the-Dropbox-Community/Community-Guidelines/td-p/325896" target="_blank" rel="noopener"&gt;Community Guidelines&lt;/A&gt;] Please tell me what question the answer does not correspond to the question&lt;BR /&gt;I have no support not fulfilled sufficiently precisely&lt;BR /&gt;OK&lt;BR /&gt;So I asked to receive more precise questions&lt;BR /&gt;answer :&lt;BR /&gt;We cannot do this&lt;BR /&gt;is this Dropbox or Kafka Box&lt;BR /&gt;Thank you for your help&lt;/P&gt;</description>
      <pubDate>Fri, 29 Mar 2024 17:58:28 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Inaccessible-email-address-amp-can-t-receive-6-digit-code/m-p/760751#M14470</guid>
      <dc:creator>Philippe0206</dc:creator>
      <dc:date>2024-03-29T17:58:28Z</dc:date>
    </item>
    <item>
      <title>Re: Inaccessible email address</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Inaccessible-email-address-amp-can-t-receive-6-digit-code/m-p/760752#M14471</link>
      <description>&lt;P&gt;You need to contact support.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;A href="https://help.dropbox.com/account-access/lost-email-access" target="_blank"&gt;https://help.dropbox.com/account-access/lost-email-access&lt;/A&gt;&lt;/P&gt;</description>
      <pubDate>Fri, 29 Mar 2024 16:46:37 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Inaccessible-email-address-amp-can-t-receive-6-digit-code/m-p/760752#M14471</guid>
      <dc:creator>Mark</dc:creator>
      <dc:date>2024-03-29T16:46:37Z</dc:date>
    </item>
    <item>
      <title>Re: Inaccessible email address</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Inaccessible-email-address-amp-can-t-receive-6-digit-code/m-p/760763#M14472</link>
      <description>&lt;P&gt;Hey &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1818235"&gt;@Philippe0206&lt;/a&gt;&lt;/SPAN&gt;, welcome to our Community!&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;BR /&gt;For security reasons, I went ahead and removed part of the message that provided sensitive info, since this isn't safe to be on a public forum.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Based on what you mentioned, it sounds like you were in contact with our Support team. Could you send me the ticket number reference, please?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Keep me posted!&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Fri, 29 Mar 2024 17:59:50 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Inaccessible-email-address-amp-can-t-receive-6-digit-code/m-p/760763#M14472</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2024-03-29T17:59:50Z</dc:date>
    </item>
    <item>
      <title>Re: Inaccessible email address</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Inaccessible-email-address-amp-can-t-receive-6-digit-code/m-p/760781#M14473</link>
      <description>&lt;P&gt;ticket&amp;nbsp;&lt;SPAN&gt;#23505423&lt;/SPAN&gt;&lt;/P&gt;&lt;P&gt;&lt;SPAN&gt;thank you&lt;/SPAN&gt;&lt;/P&gt;</description>
      <pubDate>Fri, 29 Mar 2024 19:49:34 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Inaccessible-email-address-amp-can-t-receive-6-digit-code/m-p/760781#M14473</guid>
      <dc:creator>Philippe0206</dc:creator>
      <dc:date>2024-03-29T19:49:34Z</dc:date>
    </item>
    <item>
      <title>Re: Inaccessible email address</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Inaccessible-email-address-amp-can-t-receive-6-digit-code/m-p/760801#M14474</link>
      <description>&lt;P&gt;Hi &lt;SPAN style="color:var(--ck-color-mention-text);"&gt;&lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1818235"&gt;@Philippe0206&lt;/a&gt;&lt;/SPAN&gt;&lt;/SPAN&gt;, thanks for that!&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I'm afraid there's not much that we can do on our end.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;The agent working on the case requested some additional info, in order to help with the request.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Since they have a better visibility than we do on our end, and they are a specialized group, I suggest following the steps they provided and try to provide them some additional info, that might help them locate the account.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I hope this clarifies!&lt;/P&gt;</description>
      <pubDate>Fri, 29 Mar 2024 22:23:41 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Inaccessible-email-address-amp-can-t-receive-6-digit-code/m-p/760801#M14474</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2024-03-29T22:23:41Z</dc:date>
    </item>
    <item>
      <title>Re: Inaccessible email address</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Inaccessible-email-address-amp-can-t-receive-6-digit-code/m-p/760804#M14475</link>
      <description>&lt;P&gt;Thank you for your help&lt;BR /&gt;In my first message I point out that they say that the information provided is not sufficient&lt;BR /&gt;They correspond exactly to the questions asked&lt;BR /&gt;But they say that it is insufficient without saying what would be sufficient, IP address, Mac or other&lt;BR /&gt;how to answer when the question is not asked&lt;BR /&gt;It's totally stupid&lt;BR /&gt;this only dismantles that they absolutely do not master the security of data entrusted to you&lt;/P&gt;</description>
      <pubDate>Fri, 29 Mar 2024 22:34:30 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Inaccessible-email-address-amp-can-t-receive-6-digit-code/m-p/760804#M14475</guid>
      <dc:creator>Philippe0206</dc:creator>
      <dc:date>2024-03-29T22:34:30Z</dc:date>
    </item>
    <item>
      <title>Re: Inaccessible email address</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Inaccessible-email-address-amp-can-t-receive-6-digit-code/m-p/760838#M14476</link>
      <description>&lt;P&gt;Unfortunately they do not offer questions, they simply say that it is not enough, without requesting new information precision&lt;BR /&gt;Let them clearly ask me questions like all other organizations of the Internet Apple Microsolt Google etc which have clear identification protocols and where we must not guess the questions to answer&lt;BR /&gt;It's absolutely incredible&lt;/P&gt;</description>
      <pubDate>Sat, 30 Mar 2024 07:12:40 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Inaccessible-email-address-amp-can-t-receive-6-digit-code/m-p/760838#M14476</guid>
      <dc:creator>Philippe0206</dc:creator>
      <dc:date>2024-03-30T07:12:40Z</dc:date>
    </item>
    <item>
      <title>Re: Inaccessible email address</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Inaccessible-email-address-amp-can-t-receive-6-digit-code/m-p/760859#M14479</link>
      <description>&lt;P&gt;Dropbox are very, very, strict on not giving access to accounts - there are lots of cases on here where they've refused to do so. Ultimately thats a good thing as if not&amp;nbsp;&lt;STRONG&gt;anybody&lt;/STRONG&gt; could pretend to be a user and get their data.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;All you can do is contact Support and see if they can help. If they cannot then your only other option is get the email reactivated. If that doesnt work the account is lost.&lt;/P&gt;</description>
      <pubDate>Sat, 30 Mar 2024 14:56:59 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Inaccessible-email-address-amp-can-t-receive-6-digit-code/m-p/760859#M14479</guid>
      <dc:creator>Mark</dc:creator>
      <dc:date>2024-03-30T14:56:59Z</dc:date>
    </item>
    <item>
      <title>Re: Inaccessible email address</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Inaccessible-email-address-amp-can-t-receive-6-digit-code/m-p/760867#M14481</link>
      <description>&lt;P&gt;Thank you very much for taking the time to answer&lt;BR /&gt;little summary&lt;BR /&gt;I have an account of which I have the password and which is active on my iPad with an email address that is no longer active&lt;BR /&gt;I wish to change the email address for an active&lt;BR /&gt;impossible ...&lt;/P&gt;</description>
      <pubDate>Sat, 30 Mar 2024 16:00:18 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Inaccessible-email-address-amp-can-t-receive-6-digit-code/m-p/760867#M14481</guid>
      <dc:creator>Philippe0206</dc:creator>
      <dc:date>2024-03-30T16:00:18Z</dc:date>
    </item>
    <item>
      <title>Re: Inaccessible email address</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Inaccessible-email-address-amp-can-t-receive-6-digit-code/m-p/760868#M14482</link>
      <description>&lt;BLOCKQUOTE&gt;&lt;HR /&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1818235"&gt;@Philippe0206&lt;/a&gt;&amp;nbsp;wrote:&lt;BR /&gt;
&lt;P&gt;Thank you very much for taking the time to answer&lt;BR /&gt;little summary&lt;BR /&gt;I have an account of which I have the password and which is active on my iPad with an email address that is no longer active&lt;BR /&gt;I wish to change the email address for an active&lt;BR /&gt;impossible ...&lt;/P&gt;
&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;
&lt;P&gt;So, if its active on the iPad DONT log out or let it log out - the easiest thing to do here then is create links to everything (or move all in to a folder and link to that) and create a new account.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;That way everything is sorted &lt;img class="lia-deferred-image lia-image-emoji" src="https://www.dropboxforum.com/html/@FBF7D2AB59A0D6E861EBF6A36F93B7E2/emoticons/1f642.png" alt=":slightly_smiling_face:" title=":slightly_smiling_face:" /&gt;&lt;/P&gt;</description>
      <pubDate>Sat, 30 Mar 2024 16:08:13 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Inaccessible-email-address-amp-can-t-receive-6-digit-code/m-p/760868#M14482</guid>
      <dc:creator>Mark</dc:creator>
      <dc:date>2024-03-30T16:08:13Z</dc:date>
    </item>
    <item>
      <title>Re: Inaccessible email address</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Inaccessible-email-address-amp-can-t-receive-6-digit-code/m-p/761235#M14504</link>
      <description>&lt;P&gt;Thank you for your reply&lt;BR /&gt;This is indeed the solution I adopted&lt;BR /&gt;But this problem made me aware of the inches of Dropbox&lt;BR /&gt;have access to your data, but not be able to change email&lt;BR /&gt;The positive is that I found another cloud where I could recover my data even if I no longer have access to my email&lt;BR /&gt;To any strong trunk there is a combination and the door is not welded&lt;BR /&gt;best regards&lt;/P&gt;</description>
      <pubDate>Tue, 02 Apr 2024 12:28:31 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Inaccessible-email-address-amp-can-t-receive-6-digit-code/m-p/761235#M14504</guid>
      <dc:creator>Philippe0206</dc:creator>
      <dc:date>2024-04-02T12:28:31Z</dc:date>
    </item>
    <item>
      <title>Re: Inaccessible email address</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Inaccessible-email-address-amp-can-t-receive-6-digit-code/m-p/761260#M14505</link>
      <description>&lt;BLOCKQUOTE&gt;&lt;HR /&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1818235"&gt;@Philippe0206&lt;/a&gt;&amp;nbsp;wrote:&lt;BR /&gt;
&lt;P&gt;The positive is that I found another cloud where I could recover my data even if I no longer have access to my email&lt;/P&gt;
&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;
&lt;P&gt;Which means anybody at all could claim to do so.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;That is such a huge security flaw that its alarming.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Tue, 02 Apr 2024 15:00:25 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Inaccessible-email-address-amp-can-t-receive-6-digit-code/m-p/761260#M14505</guid>
      <dc:creator>Mark</dc:creator>
      <dc:date>2024-04-02T15:00:25Z</dc:date>
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