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  <channel>
    <title>topic Re: Cannot create a new account with my email even though the account is deleted in Security and Permissions</title>
    <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Cannot-create-a-new-account-with-my-email-even-though-the/m-p/761334#M14511</link>
    <description>&lt;P&gt;Hi Megan,&lt;/P&gt;&lt;P&gt;I'm having a very similar issue as&amp;nbsp;&lt;SPAN&gt;@nictansl.&amp;nbsp;Would it be possible for you to email me via my&amp;nbsp;Community-linked email address?&amp;nbsp;&lt;BR /&gt;&lt;BR /&gt;Any assistance would be greatly appreciated!&lt;/SPAN&gt;&lt;/P&gt;</description>
    <pubDate>Tue, 02 Apr 2024 18:52:08 GMT</pubDate>
    <dc:creator>nNew</dc:creator>
    <dc:date>2024-04-02T18:52:08Z</dc:date>
    <item>
      <title>Cannot create a new account with my email even though the account is deleted</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Cannot-create-a-new-account-with-my-email-even-though-the/m-p/759957#M14427</link>
      <description>&lt;DIV class=""&gt;&lt;SPAN&gt;&amp;nbsp;I was trying to create a dropbox and I accidentally clicked on the business profile instead of personal basic one. So I cancelled my free trail and deleted my account hoping i could create a new personal one. I did not know I need to wait 30 days to create a new one. Can someone help as I would want to create the dropbox account now?&amp;nbsp;&lt;/SPAN&gt;&lt;/DIV&gt;</description>
      <pubDate>Tue, 26 Mar 2024 15:46:23 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Cannot-create-a-new-account-with-my-email-even-though-the/m-p/759957#M14427</guid>
      <dc:creator>nictansl</dc:creator>
      <dc:date>2024-03-26T15:46:23Z</dc:date>
    </item>
    <item>
      <title>Re: Cannot create a new account with my email even though the account is deleted</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Cannot-create-a-new-account-with-my-email-even-though-the/m-p/759973#M14428</link>
      <description>&lt;P&gt;Hi there, &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1817097"&gt;@nictansl&lt;/a&gt;&lt;/SPAN&gt;, thanks for reaching out to the Dropbox Community!&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Can you let us know the exact error you're getting when trying to create a new account under that address?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;A screenshot would be most helpful.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Also, does the website allow you to login to Dropbox using that email address?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Let me know and we'll go from there.&lt;/P&gt;</description>
      <pubDate>Tue, 26 Mar 2024 15:48:10 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Cannot-create-a-new-account-with-my-email-even-though-the/m-p/759973#M14428</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2024-03-26T15:48:10Z</dc:date>
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    <item>
      <title>Re: Cannot create a new account with my email even though the account is deleted</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Cannot-create-a-new-account-with-my-email-even-though-the/m-p/760282#M14448</link>
      <description>&lt;P&gt;Hi Hannah, I'm trying to create for this email. I can't use this email address anymore as it's disabled now for 30 days.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="6fdf311a8187d2fd87407541e056b946.png" style="width: 469px;"&gt;&lt;img src="https://www.dropboxforum.com/t5/image/serverpage/image-id/45071iD0A3D8701CA61F9E/image-size/large?v=v2&amp;amp;px=999" role="button" title="6fdf311a8187d2fd87407541e056b946.png" alt="6fdf311a8187d2fd87407541e056b946.png" /&gt;&lt;/span&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;EM&gt;Edit by moderator: Replaced image to mask email address.&lt;/EM&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Wed, 27 Mar 2024 17:30:19 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Cannot-create-a-new-account-with-my-email-even-though-the/m-p/760282#M14448</guid>
      <dc:creator>nictansl</dc:creator>
      <dc:date>2024-03-27T17:30:19Z</dc:date>
    </item>
    <item>
      <title>Re: Cannot create a new account with my email even though the account is deleted</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Cannot-create-a-new-account-with-my-email-even-though-the/m-p/760334#M14449</link>
      <description>&lt;P&gt;Hm, interesting &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1817097"&gt;@nictansl&lt;/a&gt;&lt;/SPAN&gt;!&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Can I send you an email, in order for us to have a closer look into this?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I'm suggesting this route, since I'm going to need some account-specific info on my end.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Wed, 27 Mar 2024 20:23:38 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Cannot-create-a-new-account-with-my-email-even-though-the/m-p/760334#M14449</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2024-03-27T20:23:38Z</dc:date>
    </item>
    <item>
      <title>Re: Cannot create a new account with my email even though the account is deleted</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Cannot-create-a-new-account-with-my-email-even-though-the/m-p/761216#M14502</link>
      <description>&lt;P&gt;Hi Megan,&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;can you contact me on [email removed as per &lt;A href="https://www.dropboxforum.com/t5/About-the-Dropbox-Community/Community-Guidelines/td-p/325896" target="_blank"&gt;Community Guidelines&lt;/A&gt;] please?&lt;/P&gt;</description>
      <pubDate>Tue, 02 Apr 2024 10:33:03 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Cannot-create-a-new-account-with-my-email-even-though-the/m-p/761216#M14502</guid>
      <dc:creator>nictansl</dc:creator>
      <dc:date>2024-04-02T10:33:03Z</dc:date>
    </item>
    <item>
      <title>Re: Cannot create a new account with my email even though the account is deleted</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Cannot-create-a-new-account-with-my-email-even-though-the/m-p/761225#M14503</link>
      <description>&lt;P&gt;Hi &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1817097"&gt;@nictansl&lt;/a&gt;&lt;/SPAN&gt;, I just sent an email to your Community-linked email address.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I'll see you there!&lt;/P&gt;</description>
      <pubDate>Tue, 02 Apr 2024 10:43:37 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Cannot-create-a-new-account-with-my-email-even-though-the/m-p/761225#M14503</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2024-04-02T10:43:37Z</dc:date>
    </item>
    <item>
      <title>Re: Cannot create a new account with my email even though the account is deleted</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Cannot-create-a-new-account-with-my-email-even-though-the/m-p/761334#M14511</link>
      <description>&lt;P&gt;Hi Megan,&lt;/P&gt;&lt;P&gt;I'm having a very similar issue as&amp;nbsp;&lt;SPAN&gt;@nictansl.&amp;nbsp;Would it be possible for you to email me via my&amp;nbsp;Community-linked email address?&amp;nbsp;&lt;BR /&gt;&lt;BR /&gt;Any assistance would be greatly appreciated!&lt;/SPAN&gt;&lt;/P&gt;</description>
      <pubDate>Tue, 02 Apr 2024 18:52:08 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Cannot-create-a-new-account-with-my-email-even-though-the/m-p/761334#M14511</guid>
      <dc:creator>nNew</dc:creator>
      <dc:date>2024-04-02T18:52:08Z</dc:date>
    </item>
    <item>
      <title>Re: Cannot create a new account with my email even though the account is deleted</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Cannot-create-a-new-account-with-my-email-even-though-the/m-p/761340#M14512</link>
      <description>&lt;P&gt;Hey &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1819200"&gt;@nNew&lt;/a&gt;&lt;/SPAN&gt; - sorry to hear about this.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Could you provide some additional information about the problem you're facing so that we can make sure we're on the same page?&lt;/P&gt;</description>
      <pubDate>Tue, 02 Apr 2024 19:26:01 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Cannot-create-a-new-account-with-my-email-even-though-the/m-p/761340#M14512</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2024-04-02T19:26:01Z</dc:date>
    </item>
    <item>
      <title>Re: Cannot create a new account with my email even though the account is deleted</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Cannot-create-a-new-account-with-my-email-even-though-the/m-p/761348#M14513</link>
      <description>&lt;P&gt;Thanks&amp;nbsp;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/364291"&gt;@Walter&lt;/a&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;I created a Dropbox account with my correct email address for work. I was automatically made the Team Admin of my own team. The Team Admin for work sent an Invite to join the correct (work) team but was given an error that I was “Already on another team”. I then cancelled the free trail and deleted my account. I wrongly thought I could simply delete my account then create a new account with the same email address. When trying to create the second account, the error was:&lt;/P&gt;&lt;P&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="nNew_0-1712087142952.png" style="width: 400px;"&gt;&lt;img src="https://www.dropboxforum.com/t5/image/serverpage/image-id/45187iC8E0E45398815AD1/image-size/medium?v=v2&amp;amp;px=400" role="button" title="nNew_0-1712087142952.png" alt="nNew_0-1712087142952.png" /&gt;&lt;/span&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Tue, 02 Apr 2024 19:45:49 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Cannot-create-a-new-account-with-my-email-even-though-the/m-p/761348#M14513</guid>
      <dc:creator>nNew</dc:creator>
      <dc:date>2024-04-02T19:45:49Z</dc:date>
    </item>
    <item>
      <title>Re: Cannot create a new account with my email even though the account is deleted</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Cannot-create-a-new-account-with-my-email-even-though-the/m-p/761361#M14514</link>
      <description>&lt;P&gt;Thanks for the additional information and the screenshot too &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1819200"&gt;@nNew&lt;/a&gt; - I've just sent you an email to have a further look internally so please take a look at your inbox and we'll take it from there.&lt;/P&gt;</description>
      <pubDate>Tue, 02 Apr 2024 20:23:58 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Cannot-create-a-new-account-with-my-email-even-though-the/m-p/761361#M14514</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2024-04-02T20:23:58Z</dc:date>
    </item>
    <item>
      <title>Re: Cannot create a new account with my email even though the account is deleted</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Cannot-create-a-new-account-with-my-email-even-though-the/m-p/764194#M14690</link>
      <description>&lt;P&gt;Hi Walter!&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;I'm having the same issue. I was invited to a dropbox team and was told that I was already on a team so I can't join with the same email. I deleted my dropbox team account, in order to join the new dropbox team but now I am unable to log in with my email address. Could you please advise on how I can get access to my org team?&lt;/P&gt;</description>
      <pubDate>Mon, 15 Apr 2024 22:12:19 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Cannot-create-a-new-account-with-my-email-even-though-the/m-p/764194#M14690</guid>
      <dc:creator>melodyhwang</dc:creator>
      <dc:date>2024-04-15T22:12:19Z</dc:date>
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    <item>
      <title>Re: Cannot create a new account with my email even though the account is deleted</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Cannot-create-a-new-account-with-my-email-even-though-the/m-p/764214#M14697</link>
      <description>&lt;P&gt;Hey &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1825141"&gt;@melodyhwang&lt;/a&gt;, sorry for jumping in. Are you also getting the exact same message that was posted by the OP?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Have you already opened any tickets with our support team, by any chance? If not, I can log one for you instead to the email address showing &lt;A href="https://www.dropbox.com/account/general" target="_blank"&gt;here&lt;/A&gt;.&lt;/P&gt;</description>
      <pubDate>Tue, 16 Apr 2024 00:38:27 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Cannot-create-a-new-account-with-my-email-even-though-the/m-p/764214#M14697</guid>
      <dc:creator>Nancy</dc:creator>
      <dc:date>2024-04-16T00:38:27Z</dc:date>
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      <title>Cancelled my Business account and now I cannot use my email for another account for 30 days</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Cannot-create-a-new-account-with-my-email-even-though-the/m-p/764939#M14760</link>
      <description>&lt;P&gt;I created a business team account as a trial. The trail expired and I would now like to start over or downgrade using the same email for the account. I do not need a team/Business account. When I contacted customer service through the chabot they advised me to cancel the account.&lt;/P&gt;&lt;P&gt;I did so and now when I try to create a new account with a basic plan I cannot do so for 30 days. How can I set up the account with the same email without waiting a month? I was hoping to set up the same day.&lt;/P&gt;</description>
      <pubDate>Thu, 18 Apr 2024 19:02:40 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Cannot-create-a-new-account-with-my-email-even-though-the/m-p/764939#M14760</guid>
      <dc:creator>laragsv</dc:creator>
      <dc:date>2024-04-18T19:02:40Z</dc:date>
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    <item>
      <title>Re: Cancelled my Business account and now I cannot use my email for another account for 30 days</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Cannot-create-a-new-account-with-my-email-even-though-the/m-p/764953#M14761</link>
      <description>&lt;P&gt;Hi there, &lt;SPAN style="color:var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1826628"&gt;@laragsv&lt;/a&gt;&lt;/SPAN&gt;, thanks for letting us know about this.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;I moved your post to a thread that seems to be about the same issue you're having; can you also check it and confirm that for me?&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;If it is, can we send you an email, so we can take a closer look?&lt;/P&gt;</description>
      <pubDate>Thu, 18 Apr 2024 19:22:17 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Cannot-create-a-new-account-with-my-email-even-though-the/m-p/764953#M14761</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2024-04-18T19:22:17Z</dc:date>
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      <title>Re: Cancelled my Business account and now I cannot use my email for another account for 30 days</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Cannot-create-a-new-account-with-my-email-even-though-the/m-p/765003#M14762</link>
      <description>&lt;P&gt;Hi Hannah - Yes it's the same issue. If you could please email me to investigate and resolve. I'm not able to log-in anymore with the email I set up the account with since it's been de-activated so using my personal account here. Thanks.&lt;/P&gt;</description>
      <pubDate>Fri, 19 Apr 2024 00:12:20 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Cannot-create-a-new-account-with-my-email-even-though-the/m-p/765003#M14762</guid>
      <dc:creator>laragsv</dc:creator>
      <dc:date>2024-04-19T00:12:20Z</dc:date>
    </item>
    <item>
      <title>Re: Cancelled my Business account and now I cannot use my email for another account for 30 days</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Cannot-create-a-new-account-with-my-email-even-though-the/m-p/765014#M14763</link>
      <description>&lt;P&gt;Hey &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1826628"&gt;@laragsv&lt;/a&gt;&lt;/SPAN&gt;, I just sent you an email, I'll be happy to see you there!&lt;/P&gt;</description>
      <pubDate>Fri, 19 Apr 2024 05:18:28 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Cannot-create-a-new-account-with-my-email-even-though-the/m-p/765014#M14763</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2024-04-19T05:18:28Z</dc:date>
    </item>
    <item>
      <title>Re: Cancelled my Business account and now I cannot use my email for another account for 30 days</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Cannot-create-a-new-account-with-my-email-even-though-the/m-p/766158#M14849</link>
      <description>&lt;P&gt;I sent an email from the problem account email...would love to get this figured out. It's coming on another week with no working dropbox account.&lt;/P&gt;</description>
      <pubDate>Wed, 24 Apr 2024 16:42:46 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Cannot-create-a-new-account-with-my-email-even-though-the/m-p/766158#M14849</guid>
      <dc:creator>laragsv</dc:creator>
      <dc:date>2024-04-24T16:42:46Z</dc:date>
    </item>
    <item>
      <title>Re: Cancelled my Business account and now I cannot use my email for another account for 30 days</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Cannot-create-a-new-account-with-my-email-even-though-the/m-p/766172#M14853</link>
      <description>&lt;P&gt;Hey &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1826628"&gt;@laragsv&lt;/a&gt;. I can see Megan has replied back to your email. Please respond to her, when you get the chance.&lt;/P&gt;</description>
      <pubDate>Wed, 24 Apr 2024 18:24:26 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Cannot-create-a-new-account-with-my-email-even-though-the/m-p/766172#M14853</guid>
      <dc:creator>Nancy</dc:creator>
      <dc:date>2024-04-24T18:24:26Z</dc:date>
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    <item>
      <title>Re: Cancelled my Business account and now I cannot use my email for another account for 30 days</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Cannot-create-a-new-account-with-my-email-even-though-the/m-p/766213#M14859</link>
      <description>&lt;P&gt;This is getting really frustrating. I can't email Megan from the account email that has been deleted and that I want to set an account with because 1. the account is deleted so I can't log into Dropbox to access support 2. when I copy and paste the email she sent it from over to my email account she wants me to correspond with it doesn't actually go anywhere 3. when I email support &lt;A href="mailto:support@dropbox.zendesk.com" target="_blank"&gt;support@dropbox.zendesk.com&lt;/A&gt; it also doesn't go anywhere&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;I can't figure out how to email her from the account email I want to set up the new Dropbox account with. Please email me over there. I have sent the email numerous times using my other email account.&lt;/P&gt;</description>
      <pubDate>Wed, 24 Apr 2024 21:33:30 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Cannot-create-a-new-account-with-my-email-even-though-the/m-p/766213#M14859</guid>
      <dc:creator>laragsv</dc:creator>
      <dc:date>2024-04-24T21:33:30Z</dc:date>
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