<?xml version="1.0" encoding="UTF-8"?>
<rss xmlns:content="http://purl.org/rss/1.0/modules/content/" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:rdf="http://www.w3.org/1999/02/22-rdf-syntax-ns#" xmlns:taxo="http://purl.org/rss/1.0/modules/taxonomy/" version="2.0">
  <channel>
    <title>topic Re: Locked out of business account for 3+ days! in Security and Permissions</title>
    <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Locked-out-of-business-account-for-3-days-due-to-an-error-with/m-p/761935#M14547</link>
    <description>&lt;P&gt;Thanks for a prompt response.&lt;BR /&gt;&lt;BR /&gt;The original support ticket number is #23545104&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
    <pubDate>Thu, 04 Apr 2024 18:41:42 GMT</pubDate>
    <dc:creator>LucieWS</dc:creator>
    <dc:date>2024-04-04T18:41:42Z</dc:date>
    <item>
      <title>Locked out of business account for 3+ days due to an error with certificate</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Locked-out-of-business-account-for-3-days-due-to-an-error-with/m-p/761918#M14545</link>
      <description>&lt;P&gt;Help!&lt;BR /&gt;&lt;BR /&gt;We have a Dropbox Business account, tried to update the certificate used for single sign-on to Dropbox Business in Microsoft Azure. Azure part went fine but uploading the certificate to Dropbox has locked us out.&lt;BR /&gt;&lt;BR /&gt;All 12 of our staff, including admins are unable to log in - get error message saying “could not validate SAML assertion. Please contact your team admin”.&lt;BR /&gt;&lt;BR /&gt;Admins can’t log in!&lt;BR /&gt;&lt;BR /&gt;Dropbox support were contacted 3 days ago and still no support. Our small not-for-profit is being hugely impacted operationally.&lt;BR /&gt;&lt;BR /&gt;Any ideas how we can contact a human or suggestions for how to fix asap?&lt;/P&gt;</description>
      <pubDate>Thu, 04 Apr 2024 18:02:11 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Locked-out-of-business-account-for-3-days-due-to-an-error-with/m-p/761918#M14545</guid>
      <dc:creator>LucieWS</dc:creator>
      <dc:date>2024-04-04T18:02:11Z</dc:date>
    </item>
    <item>
      <title>Re: Locked out of business account for 3+ days!</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Locked-out-of-business-account-for-3-days-due-to-an-error-with/m-p/761924#M14546</link>
      <description>&lt;P&gt;Hi &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1820702"&gt;@LucieWS&lt;/a&gt;&lt;/SPAN&gt;, thanks for bringing this to our attention.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Do you have the ticket ID from the automated email response in order to locate it on our system?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;This will help me to assist further.&lt;/P&gt;</description>
      <pubDate>Thu, 04 Apr 2024 18:01:36 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Locked-out-of-business-account-for-3-days-due-to-an-error-with/m-p/761924#M14546</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2024-04-04T18:01:36Z</dc:date>
    </item>
    <item>
      <title>Re: Locked out of business account for 3+ days!</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Locked-out-of-business-account-for-3-days-due-to-an-error-with/m-p/761935#M14547</link>
      <description>&lt;P&gt;Thanks for a prompt response.&lt;BR /&gt;&lt;BR /&gt;The original support ticket number is #23545104&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Thu, 04 Apr 2024 18:41:42 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Locked-out-of-business-account-for-3-days-due-to-an-error-with/m-p/761935#M14547</guid>
      <dc:creator>LucieWS</dc:creator>
      <dc:date>2024-04-04T18:41:42Z</dc:date>
    </item>
    <item>
      <title>Re: Locked out of business account for 3+ days!</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Locked-out-of-business-account-for-3-days-due-to-an-error-with/m-p/761940#M14548</link>
      <description>&lt;P&gt;Thanks for the info, I have gone ahead and prioritized the ticket to expedite matters on your behalf.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;They will be able to handle your query from there on via email.&lt;/P&gt;</description>
      <pubDate>Thu, 04 Apr 2024 19:09:23 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Locked-out-of-business-account-for-3-days-due-to-an-error-with/m-p/761940#M14548</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2024-04-04T19:09:23Z</dc:date>
    </item>
    <item>
      <title>Re: Locked out of business account for 3+ days!</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Locked-out-of-business-account-for-3-days-due-to-an-error-with/m-p/761941#M14549</link>
      <description>Thank you, do you know an estimate of when we will get it fixed?&lt;BR /&gt;&lt;BR /&gt;We can’t really last another full work day without being able to access our files.</description>
      <pubDate>Thu, 04 Apr 2024 19:16:03 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Locked-out-of-business-account-for-3-days-due-to-an-error-with/m-p/761941#M14549</guid>
      <dc:creator>LucieWS</dc:creator>
      <dc:date>2024-04-04T19:16:03Z</dc:date>
    </item>
    <item>
      <title>Re: Locked out of business account for 3+ days!</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Locked-out-of-business-account-for-3-days-due-to-an-error-with/m-p/761951#M14550</link>
      <description>&lt;P&gt;I wouldn't be able to say an exact time or date, however, since it has been prioritized so it would be a faster response than a normal ticket.&lt;/P&gt;</description>
      <pubDate>Thu, 04 Apr 2024 19:54:10 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Locked-out-of-business-account-for-3-days-due-to-an-error-with/m-p/761951#M14550</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2024-04-04T19:54:10Z</dc:date>
    </item>
  </channel>
</rss>

