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    <title>topic Re: No access to email to reset password and sign in to a Business account in Security and Permissions</title>
    <link>https://www.dropboxforum.com/t5/Security-and-Permissions/No-access-to-email-to-reset-password-and-sign-in-to-a-Business/m-p/763266#M14622</link>
    <description>&lt;P&gt;Sorry to hear about this, &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1823206"&gt;@Bizzare_Situation&lt;/a&gt;&lt;/SPAN&gt;.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Essentially, this person cannot login to their account, as they don't have access to the email address in order to reset their password, right?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;In this case, I would suggest reaching out to our support team directly, since this is an account specific issue.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;To do so, open a private browsing window and go to &lt;A href="https://www.dropbox.com/support/sign-in-issues" target="_blank"&gt;this page&lt;/A&gt;.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Fill out the form, submit your request and let us know what you have the ticket number.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Thanks in advance.&lt;/P&gt;</description>
    <pubDate>Thu, 11 Apr 2024 00:53:01 GMT</pubDate>
    <dc:creator>Hannah</dc:creator>
    <dc:date>2024-04-11T00:53:01Z</dc:date>
    <item>
      <title>No access to email to reset password and sign in to a Business account</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/No-access-to-email-to-reset-password-and-sign-in-to-a-Business/m-p/763262#M14621</link>
      <description>&lt;P&gt;One of my business users managed to lock themselves out of an account in a truly interesting way and I really need assistance from someone in the Dropbox team.&amp;nbsp; &amp;nbsp;Hoping this will get the visibility required because no other method has yielded results.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;My company acquired a business some years ago who had a dropbox for business account.&lt;BR /&gt;That business was fully integrated into our company and everything was fine.&lt;/P&gt;
&lt;P&gt;On review that business no longer used its old domain name, so after checking they no longer needed it we didn't renew it.&lt;/P&gt;
&lt;P&gt;Last year they realised they'd lost or forgotten the password to the dropbox account and tried to initiate a password reset.&lt;/P&gt;
&lt;P&gt;Surprise, surprise, they can't because we no longer receive email on that domain anymore because we don't own it.&amp;nbsp; Even better, another entity has purchased it so we can't buy it again to get access either.&lt;BR /&gt;So we're uniquely stuck, we can't login, can't execute a password reset, can't access Dropbox support because we can't login.&amp;nbsp; Nicely snookered.&lt;BR /&gt;The one thing that is still working is the charges to our corporate credit card.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Would really appreciate some help from someone in the Dropbox team.&lt;/P&gt;</description>
      <pubDate>Thu, 11 Apr 2024 00:47:59 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/No-access-to-email-to-reset-password-and-sign-in-to-a-Business/m-p/763262#M14621</guid>
      <dc:creator>Bizzare_Situation</dc:creator>
      <dc:date>2024-04-11T00:47:59Z</dc:date>
    </item>
    <item>
      <title>Re: No access to email to reset password and sign in to a Business account</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/No-access-to-email-to-reset-password-and-sign-in-to-a-Business/m-p/763266#M14622</link>
      <description>&lt;P&gt;Sorry to hear about this, &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1823206"&gt;@Bizzare_Situation&lt;/a&gt;&lt;/SPAN&gt;.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Essentially, this person cannot login to their account, as they don't have access to the email address in order to reset their password, right?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;In this case, I would suggest reaching out to our support team directly, since this is an account specific issue.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;To do so, open a private browsing window and go to &lt;A href="https://www.dropbox.com/support/sign-in-issues" target="_blank"&gt;this page&lt;/A&gt;.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Fill out the form, submit your request and let us know what you have the ticket number.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Thanks in advance.&lt;/P&gt;</description>
      <pubDate>Thu, 11 Apr 2024 00:53:01 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/No-access-to-email-to-reset-password-and-sign-in-to-a-Business/m-p/763266#M14622</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2024-04-11T00:53:01Z</dc:date>
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