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  <channel>
    <title>topic Re: Email and account problems in Security and Permissions</title>
    <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Getting-an-error-when-signing-in-with-my-old-email-address-and/m-p/763545#M14640</link>
    <description>&lt;P&gt;You should be able to attach your screenshots in this thread by clicking on the small camera icon above your message box (right before posting your reply).&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If the option doesn’t appear though, please try this via a computer instead.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Let me know how it goes.&lt;/P&gt;</description>
    <pubDate>Fri, 12 Apr 2024 06:11:37 GMT</pubDate>
    <dc:creator>Nancy</dc:creator>
    <dc:date>2024-04-12T06:11:37Z</dc:date>
    <item>
      <title>Getting an error when signing in with my old email address and password</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Getting-an-error-when-signing-in-with-my-old-email-address-and/m-p/763288#M14628</link>
      <description>&lt;P&gt;I can't get into my old account and the email is different now and I had remembered login and password saved in phone and when I try to login in it says error sign in etc. I tried emailing them but it's only one letter change in the emails smh I had a lot of stuff on that account and I had the premium subscriptions multiple times&lt;/P&gt;</description>
      <pubDate>Thu, 11 Apr 2024 05:51:28 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Getting-an-error-when-signing-in-with-my-old-email-address-and/m-p/763288#M14628</guid>
      <dc:creator>Antman7</dc:creator>
      <dc:date>2024-04-11T05:51:28Z</dc:date>
    </item>
    <item>
      <title>Re: Email and account problems</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Getting-an-error-when-signing-in-with-my-old-email-address-and/m-p/763296#M14629</link>
      <description>&lt;P&gt;Welcome to our forum, &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1823266"&gt;@Antman7&lt;/a&gt;! Let’s have a look into this.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Is your old Dropbox account linked to a disabled email address, and the new one only has one letter different?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Even in that case, you should be able to sign in to Dropbox with your old email address and password.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Has it been more than &lt;A href="https://help.dropbox.com/account-access/email-about-inactive-account" target="_blank"&gt;12 months&lt;/A&gt; perhaps since the last time you signed in?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Can you send a screenshot of the error you're getting (while hiding your email address)?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Let me know, and we’ll take it from there.&lt;/P&gt;</description>
      <pubDate>Thu, 11 Apr 2024 05:49:41 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Getting-an-error-when-signing-in-with-my-old-email-address-and/m-p/763296#M14629</guid>
      <dc:creator>Nancy</dc:creator>
      <dc:date>2024-04-11T05:49:41Z</dc:date>
    </item>
    <item>
      <title>Re: Email and account problems</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Getting-an-error-when-signing-in-with-my-old-email-address-and/m-p/763519#M14638</link>
      <description>I still have the old email and password saved on my phone and it hasn't been 12 months since I used the account and I got screenshots but can't put it in the comments but keep sending it to emails</description>
      <pubDate>Fri, 12 Apr 2024 02:02:46 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Getting-an-error-when-signing-in-with-my-old-email-address-and/m-p/763519#M14638</guid>
      <dc:creator>Antman7</dc:creator>
      <dc:date>2024-04-12T02:02:46Z</dc:date>
    </item>
    <item>
      <title>Re: Email and account problems</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Getting-an-error-when-signing-in-with-my-old-email-address-and/m-p/763520#M14639</link>
      <description>Do you have a email I can send you the screenshots too?</description>
      <pubDate>Fri, 12 Apr 2024 02:07:18 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Getting-an-error-when-signing-in-with-my-old-email-address-and/m-p/763520#M14639</guid>
      <dc:creator>Antman7</dc:creator>
      <dc:date>2024-04-12T02:07:18Z</dc:date>
    </item>
    <item>
      <title>Re: Email and account problems</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Getting-an-error-when-signing-in-with-my-old-email-address-and/m-p/763545#M14640</link>
      <description>&lt;P&gt;You should be able to attach your screenshots in this thread by clicking on the small camera icon above your message box (right before posting your reply).&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If the option doesn’t appear though, please try this via a computer instead.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Let me know how it goes.&lt;/P&gt;</description>
      <pubDate>Fri, 12 Apr 2024 06:11:37 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Getting-an-error-when-signing-in-with-my-old-email-address-and/m-p/763545#M14640</guid>
      <dc:creator>Nancy</dc:creator>
      <dc:date>2024-04-12T06:11:37Z</dc:date>
    </item>
    <item>
      <title>Re: Email and account problems</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Getting-an-error-when-signing-in-with-my-old-email-address-and/m-p/763913#M14671</link>
      <description>Yeah the camera isn't popping up at all, I'm try my computer later on</description>
      <pubDate>Sun, 14 Apr 2024 18:37:05 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Getting-an-error-when-signing-in-with-my-old-email-address-and/m-p/763913#M14671</guid>
      <dc:creator>Antman7</dc:creator>
      <dc:date>2024-04-14T18:37:05Z</dc:date>
    </item>
    <item>
      <title>Re: Email and account problems</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Getting-an-error-when-signing-in-with-my-old-email-address-and/m-p/764213#M14696</link>
      <description>&lt;P&gt;the account email is [email removed as per &lt;A href="https://www.dropboxforum.com/t5/About-the-Dropbox-Community/Community-Guidelines/td-p/325896" target="_blank"&gt;Community Guidelines&lt;/A&gt;] isnt signing in and new one is &lt;STRONG&gt;removed&lt;/STRONG&gt;&lt;/P&gt;</description>
      <pubDate>Tue, 16 Apr 2024 05:23:58 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Getting-an-error-when-signing-in-with-my-old-email-address-and/m-p/764213#M14696</guid>
      <dc:creator>Antman7</dc:creator>
      <dc:date>2024-04-16T05:23:58Z</dc:date>
    </item>
    <item>
      <title>Re: Getting an error when signing in with my old email address and password</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Getting-an-error-when-signing-in-with-my-old-email-address-and/m-p/764245#M14698</link>
      <description>&lt;P&gt;Hi &lt;SPAN style="color:var(--ck-color-mention-text);"&gt;&lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1823266"&gt;@Antman7&lt;/a&gt;&lt;/SPAN&gt;&lt;/SPAN&gt;, I removed your screenshots since they contain sensitive content.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;So, just to clarify: you can't sign in using both the old, and the new email address?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Also, based on your screenshot, it seems you're trying to sign-in using Google Sign in, if I'm not mistaken.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Do you happen to remember the account's credentials, in order to directly input them in our app and try it that way?&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Tue, 16 Apr 2024 05:27:58 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Getting-an-error-when-signing-in-with-my-old-email-address-and/m-p/764245#M14698</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2024-04-16T05:27:58Z</dc:date>
    </item>
    <item>
      <title>Re: Getting an error when signing in with my old email address and password</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Getting-an-error-when-signing-in-with-my-old-email-address-and/m-p/764256#M14699</link>
      <description>I do it without Google and it sends the verification code to the email that is no longer in use because the email company changed and turn into &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/672016"&gt;@Email&lt;/a&gt;.com. but I put the right password in and it does a verification code two step enter</description>
      <pubDate>Tue, 16 Apr 2024 06:20:03 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Getting-an-error-when-signing-in-with-my-old-email-address-and/m-p/764256#M14699</guid>
      <dc:creator>Antman7</dc:creator>
      <dc:date>2024-04-16T06:20:03Z</dc:date>
    </item>
    <item>
      <title>Re: Getting an error when signing in with my old email address and password</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Getting-an-error-when-signing-in-with-my-old-email-address-and/m-p/764270#M14700</link>
      <description>&lt;P&gt;I'm guessing that when you use the website to try and log into the account, you don't get any errors, right &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1823266"&gt;@Antman7&lt;/a&gt;&lt;/SPAN&gt;?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If you don't have access to our six-digit-security code, due to not having access to the email address linked to the account, then we'd need to have a closer look into this via email, to see what can be done.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Is that okay?&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Tue, 16 Apr 2024 07:53:40 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Getting-an-error-when-signing-in-with-my-old-email-address-and/m-p/764270#M14700</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2024-04-16T07:53:40Z</dc:date>
    </item>
    <item>
      <title>Re: Getting an error when signing in with my old email address and password</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Getting-an-error-when-signing-in-with-my-old-email-address-and/m-p/764409#M14719</link>
      <description>Yeah that is okay</description>
      <pubDate>Tue, 16 Apr 2024 16:13:40 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Getting-an-error-when-signing-in-with-my-old-email-address-and/m-p/764409#M14719</guid>
      <dc:creator>Antman7</dc:creator>
      <dc:date>2024-04-16T16:13:40Z</dc:date>
    </item>
    <item>
      <title>Re: Getting an error when signing in with my old email address and password</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Getting-an-error-when-signing-in-with-my-old-email-address-and/m-p/764449#M14724</link>
      <description>&lt;P&gt;Thanks, &lt;SPAN style="color:var(--ck-color-mention-text);"&gt;&lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1823266"&gt;@Antman7&lt;/a&gt;&lt;/SPAN&gt;&lt;/SPAN&gt;, I just emailed you, so we'll continue looking into this there.&lt;/P&gt;</description>
      <pubDate>Tue, 16 Apr 2024 18:34:25 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Getting-an-error-when-signing-in-with-my-old-email-address-and/m-p/764449#M14724</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2024-04-16T18:34:25Z</dc:date>
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