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    <title>topic Re: Deleted files in Security and Permissions</title>
    <link>https://www.dropboxforum.com/t5/Security-and-Permissions/I-can-t-access-my-account-due-to-the-two-factor-code-not-being/m-p/764650#M14749</link>
    <description>&lt;P&gt;Thanks. I'll try it, but as far as my files are concerned it looks like I'm screwed.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
    <pubDate>Wed, 17 Apr 2024 14:32:10 GMT</pubDate>
    <dc:creator>toni_kamins</dc:creator>
    <dc:date>2024-04-17T14:32:10Z</dc:date>
    <item>
      <title>I can't access my account due to the two-factor code not being received</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/I-can-t-access-my-account-due-to-the-two-factor-code-not-being/m-p/764625#M14741</link>
      <description>&lt;P&gt;1- I have a paid drop box account and can't log in because two-factor isn't sending a code.&lt;BR /&gt;2- I accepted the back up upgrade the other day and all my document files have been deleted. I can't log in to drop box to see my files because of problem #1. I had to create a new account just to get to community support. Can't log in on other devices because of same problem.&lt;/P&gt;
&lt;P&gt;PLEASE HELP. I'M DESPERATE.&lt;/P&gt;</description>
      <pubDate>Wed, 17 Apr 2024 14:23:09 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/I-can-t-access-my-account-due-to-the-two-factor-code-not-being/m-p/764625#M14741</guid>
      <dc:creator>toni_kamins</dc:creator>
      <dc:date>2024-04-17T14:23:09Z</dc:date>
    </item>
    <item>
      <title>Re: Deleted files</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/I-can-t-access-my-account-due-to-the-two-factor-code-not-being/m-p/764646#M14746</link>
      <description>&lt;P&gt;Hi &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1825927"&gt;@toni_kamins&lt;/a&gt;&lt;/SPAN&gt; &amp;nbsp;thanks for bringing this to our attention.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I’d recommend getting in contact with our support team directly to look into this matter in more detail.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing &lt;A href="https://www.dropbox.com/support/sign-in-issues" target="_blank"&gt;this link&lt;/A&gt;. From there you should be able to contact support. Make sure to enter the same email you use to login to Dropbox.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system&lt;/P&gt;</description>
      <pubDate>Wed, 17 Apr 2024 14:21:42 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/I-can-t-access-my-account-due-to-the-two-factor-code-not-being/m-p/764646#M14746</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2024-04-17T14:21:42Z</dc:date>
    </item>
    <item>
      <title>Re: Deleted files</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/I-can-t-access-my-account-due-to-the-two-factor-code-not-being/m-p/764648#M14747</link>
      <description>&lt;P&gt;Thanks. I've done the chat already. I was able to get into my accout through the icon on my task bar (WIN 10), but the files were backed up last night after the problem started. I still can't log in through the website and my files are still gone except for old versions that are pretty much useless to me now.&lt;/P&gt;</description>
      <pubDate>Wed, 17 Apr 2024 14:25:49 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/I-can-t-access-my-account-due-to-the-two-factor-code-not-being/m-p/764648#M14747</guid>
      <dc:creator>toni_kamins</dc:creator>
      <dc:date>2024-04-17T14:25:49Z</dc:date>
    </item>
    <item>
      <title>Re: Deleted files</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/I-can-t-access-my-account-due-to-the-two-factor-code-not-being/m-p/764649#M14748</link>
      <description>&lt;P&gt;If you follow the steps provided in my previous response, you can contact the support team for them to look into the issue with the account access.&lt;/P&gt;</description>
      <pubDate>Wed, 17 Apr 2024 14:28:56 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/I-can-t-access-my-account-due-to-the-two-factor-code-not-being/m-p/764649#M14748</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2024-04-17T14:28:56Z</dc:date>
    </item>
    <item>
      <title>Re: Deleted files</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/I-can-t-access-my-account-due-to-the-two-factor-code-not-being/m-p/764650#M14749</link>
      <description>&lt;P&gt;Thanks. I'll try it, but as far as my files are concerned it looks like I'm screwed.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Wed, 17 Apr 2024 14:32:10 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/I-can-t-access-my-account-due-to-the-two-factor-code-not-being/m-p/764650#M14749</guid>
      <dc:creator>toni_kamins</dc:creator>
      <dc:date>2024-04-17T14:32:10Z</dc:date>
    </item>
    <item>
      <title>Re: Deleted files</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/I-can-t-access-my-account-due-to-the-two-factor-code-not-being/m-p/764663#M14750</link>
      <description>&lt;P&gt;I tried everything you and the online chat people told me to do. I was sent a link to where Dropbox now stores backups and the support person showed me how to access it. I downloaded, extracted the file, went to the location and the file is empty. Three years of information and worked totally lost.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Wed, 17 Apr 2024 16:04:50 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/I-can-t-access-my-account-due-to-the-two-factor-code-not-being/m-p/764663#M14750</guid>
      <dc:creator>toni_kamins</dc:creator>
      <dc:date>2024-04-17T16:04:50Z</dc:date>
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