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    <title>topic Re: I created a new account, using the same email address as my old one, and now I can't access t... in Security and Permissions</title>
    <link>https://www.dropboxforum.com/t5/Security-and-Permissions/I-created-a-new-account-using-the-same-email-address-as-my-old/m-p/766203#M14857</link>
    <description>&lt;P&gt;Hi &lt;SPAN style="color:var(--ck-color-mention-text);"&gt;&lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1829181"&gt;@christymarino&lt;/a&gt;&lt;/SPAN&gt;&lt;/SPAN&gt;, let's jump right into this!&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;From what I understood, one is a paid account (old one) and the new one is simply a free, Basic one, right?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I'm asking, because if the old account is indeed a paid one, you can use our &lt;A href="https://www.dropbox.com/payments/find_receipt" target="_blank"&gt;self-serve look-up tool&lt;/A&gt;, in order to locate it.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Locating it, will help us identify which email address was used there, since you can't create a new account, using an already taken email address.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I'll be waiting for your response!&amp;nbsp;&lt;/P&gt;</description>
    <pubDate>Wed, 24 Apr 2024 20:28:47 GMT</pubDate>
    <dc:creator>Megan</dc:creator>
    <dc:date>2024-04-24T20:28:47Z</dc:date>
    <item>
      <title>I created a new account, using the same email address as my old one, and now I can't access the old.</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/I-created-a-new-account-using-the-same-email-address-as-my-old/m-p/766196#M14856</link>
      <description>&lt;P&gt;I have a Dropbox plan under my email. But when I tried to log in, it created an entirely new account for me. Now I can't access any information in my previous account with the SAME email.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Wed, 24 Apr 2024 20:26:22 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/I-created-a-new-account-using-the-same-email-address-as-my-old/m-p/766196#M14856</guid>
      <dc:creator>christymarino</dc:creator>
      <dc:date>2024-04-24T20:26:22Z</dc:date>
    </item>
    <item>
      <title>Re: I created a new account, using the same email address as my old one, and now I can't access t...</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/I-created-a-new-account-using-the-same-email-address-as-my-old/m-p/766203#M14857</link>
      <description>&lt;P&gt;Hi &lt;SPAN style="color:var(--ck-color-mention-text);"&gt;&lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1829181"&gt;@christymarino&lt;/a&gt;&lt;/SPAN&gt;&lt;/SPAN&gt;, let's jump right into this!&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;From what I understood, one is a paid account (old one) and the new one is simply a free, Basic one, right?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I'm asking, because if the old account is indeed a paid one, you can use our &lt;A href="https://www.dropbox.com/payments/find_receipt" target="_blank"&gt;self-serve look-up tool&lt;/A&gt;, in order to locate it.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Locating it, will help us identify which email address was used there, since you can't create a new account, using an already taken email address.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I'll be waiting for your response!&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Wed, 24 Apr 2024 20:28:47 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/I-created-a-new-account-using-the-same-email-address-as-my-old/m-p/766203#M14857</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2024-04-24T20:28:47Z</dc:date>
    </item>
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