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    <title>topic Re: I reset my security keys and now I get an error when trying to re-add them in Security and Permissions</title>
    <link>https://www.dropboxforum.com/t5/Security-and-Permissions/I-reset-my-security-keys-and-now-I-get-an-error-when-trying-to/m-p/771159#M15232</link>
    <description>&lt;P&gt;Thanks, &lt;SPAN style="color:var(--ck-color-mention-text);"&gt;&lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1837621"&gt;@nadavs&lt;/a&gt;&lt;/SPAN&gt;&lt;/SPAN&gt;, I just emailed you, so I'll see you there.&lt;/P&gt;</description>
    <pubDate>Thu, 16 May 2024 22:19:10 GMT</pubDate>
    <dc:creator>Hannah</dc:creator>
    <dc:date>2024-05-16T22:19:10Z</dc:date>
    <item>
      <title>I reset my security keys and now I get an error when trying to re-add them</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/I-reset-my-security-keys-and-now-I-get-an-error-when-trying-to/m-p/771075#M15227</link>
      <description>&lt;P&gt;Hello,&lt;/P&gt; 
&lt;P&gt;&amp;nbsp;&lt;/P&gt; 
&lt;P&gt;I recently bought new security keys and added them as 2FA to my account. Then, due to PIN change, I had to reset them and re-add them to my account. However, now they cannot be added and I get a&amp;nbsp; "key already registered" or "&lt;SPAN&gt;Key not found." error when trying to add them. The keys work perfectly anywhere else.&lt;/SPAN&gt;&lt;/P&gt; 
&lt;P&gt;&amp;nbsp;&lt;/P&gt; 
&lt;P&gt;&lt;SPAN&gt;Any suggestions?&lt;/SPAN&gt;&lt;/P&gt; 
&lt;P&gt;&lt;SPAN&gt;Thank you!&lt;/SPAN&gt;&lt;/P&gt;</description>
      <pubDate>Thu, 16 May 2024 18:07:28 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/I-reset-my-security-keys-and-now-I-get-an-error-when-trying-to/m-p/771075#M15227</guid>
      <dc:creator>nadavs</dc:creator>
      <dc:date>2024-05-16T18:07:28Z</dc:date>
    </item>
    <item>
      <title>Re: I reset my security keys and now I get an error when trying to re-add them</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/I-reset-my-security-keys-and-now-I-get-an-error-when-trying-to/m-p/771099#M15228</link>
      <description>&lt;P&gt;Hey &lt;SPAN style="color:var(--ck-color-mention-text);"&gt;&lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1837621"&gt;@nadavs&lt;/a&gt;&lt;/SPAN&gt;&lt;/SPAN&gt;, thanks for reaching out to us and sorry to see you're having this issue.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Would you mind &lt;A href="https://help.dropbox.com/account-access/enable-two-step-verification" target="_blank"&gt;turning 2FA off&lt;/A&gt; and then back on, to see if that helps?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Make sure to try re-adding the security keys while using a different browser or a private browsing window as well.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Let me know how it goes and we'll take it from there.&lt;/P&gt;</description>
      <pubDate>Thu, 16 May 2024 18:08:43 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/I-reset-my-security-keys-and-now-I-get-an-error-when-trying-to/m-p/771099#M15228</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2024-05-16T18:08:43Z</dc:date>
    </item>
    <item>
      <title>Re: I reset my security keys and now I get an error when trying to re-add them</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/I-reset-my-security-keys-and-now-I-get-an-error-when-trying-to/m-p/771103#M15229</link>
      <description>&lt;P&gt;Hello Hannah,&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Unfortunately, it didn't work. I am still getting the same errors.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Thu, 16 May 2024 18:24:07 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/I-reset-my-security-keys-and-now-I-get-an-error-when-trying-to/m-p/771103#M15229</guid>
      <dc:creator>nadavs</dc:creator>
      <dc:date>2024-05-16T18:24:07Z</dc:date>
    </item>
    <item>
      <title>Re: I reset my security keys and now I get an error when trying to re-add them</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/I-reset-my-security-keys-and-now-I-get-an-error-when-trying-to/m-p/771128#M15230</link>
      <description>&lt;P&gt;I see, thanks &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1837621"&gt;@nadavs&lt;/a&gt;&lt;/SPAN&gt;.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Can we send you an email, so we can take a closer look?&lt;/P&gt;</description>
      <pubDate>Thu, 16 May 2024 20:17:41 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/I-reset-my-security-keys-and-now-I-get-an-error-when-trying-to/m-p/771128#M15230</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2024-05-16T20:17:41Z</dc:date>
    </item>
    <item>
      <title>Re: I reset my security keys and now I get an error when trying to re-add them</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/I-reset-my-security-keys-and-now-I-get-an-error-when-trying-to/m-p/771131#M15231</link>
      <description>Yes, you may.</description>
      <pubDate>Thu, 16 May 2024 20:31:17 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/I-reset-my-security-keys-and-now-I-get-an-error-when-trying-to/m-p/771131#M15231</guid>
      <dc:creator>nadavs</dc:creator>
      <dc:date>2024-05-16T20:31:17Z</dc:date>
    </item>
    <item>
      <title>Re: I reset my security keys and now I get an error when trying to re-add them</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/I-reset-my-security-keys-and-now-I-get-an-error-when-trying-to/m-p/771159#M15232</link>
      <description>&lt;P&gt;Thanks, &lt;SPAN style="color:var(--ck-color-mention-text);"&gt;&lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1837621"&gt;@nadavs&lt;/a&gt;&lt;/SPAN&gt;&lt;/SPAN&gt;, I just emailed you, so I'll see you there.&lt;/P&gt;</description>
      <pubDate>Thu, 16 May 2024 22:19:10 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/I-reset-my-security-keys-and-now-I-get-an-error-when-trying-to/m-p/771159#M15232</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2024-05-16T22:19:10Z</dc:date>
    </item>
    <item>
      <title>Re: I reset my security keys and now I get an error when trying to re-add them</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/I-reset-my-security-keys-and-now-I-get-an-error-when-trying-to/m-p/771730#M15254</link>
      <description>Hello,&lt;BR /&gt;&lt;BR /&gt;I answered your email, did you receive it?&lt;BR /&gt;&lt;BR /&gt;Nadav</description>
      <pubDate>Mon, 20 May 2024 07:47:15 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/I-reset-my-security-keys-and-now-I-get-an-error-when-trying-to/m-p/771730#M15254</guid>
      <dc:creator>nadavs</dc:creator>
      <dc:date>2024-05-20T07:47:15Z</dc:date>
    </item>
    <item>
      <title>Re: I reset my security keys and now I get an error when trying to re-add them</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/I-reset-my-security-keys-and-now-I-get-an-error-when-trying-to/m-p/771787#M15265</link>
      <description>&lt;P&gt;Hey &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1837621"&gt;@nadavs&lt;/a&gt;&lt;/SPAN&gt;, I checked and it seems we have received your email.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Hannah will get back to you as soon as possible.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Have a great week ahead!&lt;/P&gt;</description>
      <pubDate>Mon, 20 May 2024 11:04:47 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/I-reset-my-security-keys-and-now-I-get-an-error-when-trying-to/m-p/771787#M15265</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2024-05-20T11:04:47Z</dc:date>
    </item>
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