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    <title>topic I can't receive my 6-digit security code. in Security and Permissions</title>
    <link>https://www.dropboxforum.com/t5/Security-and-Permissions/I-can-t-receive-my-6-digit-security-code/m-p/771708#M15250</link>
    <description>&lt;P&gt;Hello DROPBOX ~&lt;BR /&gt;&lt;SPAN&gt;I am not able to receive the 6 digit code in my email!!&lt;BR /&gt;&lt;/SPAN&gt;Upon attempting to login today, you claim you have sent a 6 digit code to my email.&lt;BR /&gt;• I've added&amp;nbsp;&lt;A href="mailto:no-reply@dropbox.com" target="_blank" rel="noopener nofollow noreferrer"&gt;no-reply@dropbox.com&amp;nbsp;&lt;/A&gt;to my contacts.&lt;/P&gt;
&lt;P&gt;• I've checked my spam folder.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;• I've verified my address is correct. Indeed, your own words on the page show my email address&lt;BR /&gt;• I've clicked "resend" several times.&lt;BR /&gt;• Upon reading, this problem happens to several people and is recurring.&lt;BR /&gt;• Your chat bot asks for a phone number... I do not have a phone number associated with this account!&lt;BR /&gt;• I never sent up 2-factor authentification in the first place.&lt;/P&gt;
&lt;P&gt;PLEASE HELP ME!&lt;/P&gt;</description>
    <pubDate>Mon, 20 May 2024 10:44:37 GMT</pubDate>
    <dc:creator>Jim P.37</dc:creator>
    <dc:date>2024-05-20T10:44:37Z</dc:date>
    <item>
      <title>I can't receive my 6-digit security code.</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/I-can-t-receive-my-6-digit-security-code/m-p/771708#M15250</link>
      <description>&lt;P&gt;Hello DROPBOX ~&lt;BR /&gt;&lt;SPAN&gt;I am not able to receive the 6 digit code in my email!!&lt;BR /&gt;&lt;/SPAN&gt;Upon attempting to login today, you claim you have sent a 6 digit code to my email.&lt;BR /&gt;• I've added&amp;nbsp;&lt;A href="mailto:no-reply@dropbox.com" target="_blank" rel="noopener nofollow noreferrer"&gt;no-reply@dropbox.com&amp;nbsp;&lt;/A&gt;to my contacts.&lt;/P&gt;
&lt;P&gt;• I've checked my spam folder.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;• I've verified my address is correct. Indeed, your own words on the page show my email address&lt;BR /&gt;• I've clicked "resend" several times.&lt;BR /&gt;• Upon reading, this problem happens to several people and is recurring.&lt;BR /&gt;• Your chat bot asks for a phone number... I do not have a phone number associated with this account!&lt;BR /&gt;• I never sent up 2-factor authentification in the first place.&lt;/P&gt;
&lt;P&gt;PLEASE HELP ME!&lt;/P&gt;</description>
      <pubDate>Mon, 20 May 2024 10:44:37 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/I-can-t-receive-my-6-digit-security-code/m-p/771708#M15250</guid>
      <dc:creator>Jim P.37</dc:creator>
      <dc:date>2024-05-20T10:44:37Z</dc:date>
    </item>
    <item>
      <title>Re: 6 digit security code NOT RECEIVED</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/I-can-t-receive-my-6-digit-security-code/m-p/771719#M15251</link>
      <description>&lt;P&gt;One of the issues may be that your system may "think" it's sending the 6 digit code to a phone! HOWEVER, I don't have a phone associated with the account! It's supposed to be sending to my email!!!&lt;BR /&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screen Shot 2024-05-19 at 11.19.52 PM.png" style="width: 414px;"&gt;&lt;img src="https://www.dropboxforum.com/t5/image/serverpage/image-id/46187iE66DD65186C19A95/image-dimensions/414x532?v=v2" width="414" height="532" role="button" title="Screen Shot 2024-05-19 at 11.19.52 PM.png" alt="Screen Shot 2024-05-19 at 11.19.52 PM.png" /&gt;&lt;/span&gt;&lt;/P&gt;</description>
      <pubDate>Mon, 20 May 2024 04:27:34 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/I-can-t-receive-my-6-digit-security-code/m-p/771719#M15251</guid>
      <dc:creator>Jim P.37</dc:creator>
      <dc:date>2024-05-20T04:27:34Z</dc:date>
    </item>
    <item>
      <title>Re: 6 digit security code NOT RECEIVED</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/I-can-t-receive-my-6-digit-security-code/m-p/771780#M15263</link>
      <description>&lt;P&gt;Hey &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/246975"&gt;@Jim P.37&lt;/a&gt;&lt;/SPAN&gt;, no worries, I'm here to help!&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I just sent you an email, in order for us to have a closer look into this.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I'll see you there, thanks!&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Mon, 20 May 2024 10:46:23 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/I-can-t-receive-my-6-digit-security-code/m-p/771780#M15263</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2024-05-20T10:46:23Z</dc:date>
    </item>
    <item>
      <title>Re: 6 digit security code NOT RECEIVED</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/I-can-t-receive-my-6-digit-security-code/m-p/771842#M15277</link>
      <description>&lt;P&gt;Ok, I replied to your email. And now, also replied here.&lt;/P&gt;</description>
      <pubDate>Mon, 20 May 2024 13:24:21 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/I-can-t-receive-my-6-digit-security-code/m-p/771842#M15277</guid>
      <dc:creator>Jim P.37</dc:creator>
      <dc:date>2024-05-20T13:24:21Z</dc:date>
    </item>
    <item>
      <title>Re: 6 digit security code NOT RECEIVED</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/I-can-t-receive-my-6-digit-security-code/m-p/771996#M15281</link>
      <description>&lt;P&gt;Well, I got in!&amp;nbsp;&lt;BR /&gt;However, this thread did NOT help. Nor did I hear from Megan ever again.&amp;nbsp;&lt;BR /&gt;The massive amount of TIME and READING I spent on this was incredible, simply b/c Dropbox could not, (or would not) send my email a 6 digit code. Even though I had my user name , email and password all correct. (Were they punishing me b/c the last time I logged in was December 2023?! Who knows?)&lt;BR /&gt;&lt;BR /&gt;Here's what I did: I somehow navigated to the help section without logging in and just kept asking the CHAT how to contact Dropbox when I can't login. Finally, I claimed my account needed to be "reactivated" (this apparently was the key wording) and I got to a place where I could create a ticket, explaining the situation and inputting my email in the description.&lt;BR /&gt;I created the new ticket at 8:09AM (again after a full day of reading and "asking the community" etc etc.&lt;BR /&gt;I got an email message right away that they received my ticket and someone would be in touch. (Totally no problem sending me THAT email!!) They added this advice: &lt;EM&gt;"In the meantime, have you checked out our &lt;STRONG&gt;&lt;A href="https://help.dropbox.com/" target="_blank" rel="noopener"&gt;Help Center&lt;/A&gt;&lt;/STRONG&gt; for FAQs, how-to articles and more?"&lt;/EM&gt;&amp;nbsp;~ How annoying! What am I , a child?&lt;BR /&gt;AT 4:45PM, "Poppy" sends me an email = &lt;EM&gt;"My name is Poppy, and I am more than happy to assist you.&lt;/EM&gt;&lt;BR /&gt;&lt;EM&gt;From my understanding, you are experiencing issues trying to access your Dropbox account as you are not receiving the email with the one-time code."&lt;/EM&gt;&lt;BR /&gt;&amp;nbsp;&lt;BR /&gt;Poppy further explained that a separate email from&amp;nbsp;&lt;A href="mailto:login-support@dropbox.com" target="_blank"&gt;login-support@dropbox.com&lt;/A&gt;&amp;nbsp;included a "reset password link" that I should try.&lt;BR /&gt;&lt;BR /&gt;Indeed, I did use that link, reset my password and got in!&lt;BR /&gt;Zero explanation as to why I could not get an automatic email sent to me, ...zero warning, zero info on what I've done wrong to deserve this TRUCK-LOAD of work and time just to get into my files.&lt;BR /&gt;&lt;BR /&gt;SHEESH! I wish any of you better luck!&lt;BR /&gt;&lt;BR /&gt;&lt;BR /&gt;&lt;/P&gt;</description>
      <pubDate>Mon, 20 May 2024 22:17:02 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/I-can-t-receive-my-6-digit-security-code/m-p/771996#M15281</guid>
      <dc:creator>Jim P.37</dc:creator>
      <dc:date>2024-05-20T22:17:02Z</dc:date>
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