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    <title>topic Re: Dropbox Backup skipped some files on external drive, MacOS permissions? in Security and Permissions</title>
    <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Dropbox-Backup-skipped-some-files-on-external-drive-MacOS/m-p/775057#M15524</link>
    <description>&lt;P&gt;Just says "Done" with a checkmark, 1:45 pm local today&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
    <pubDate>Mon, 03 Jun 2024 19:00:30 GMT</pubDate>
    <dc:creator>utpmg</dc:creator>
    <dc:date>2024-06-03T19:00:30Z</dc:date>
    <item>
      <title>Dropbox Backup skipped some files on external drive, MacOS permissions?</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Dropbox-Backup-skipped-some-files-on-external-drive-MacOS/m-p/774832#M15487</link>
      <description>&lt;P&gt;I added an external drive to Dropbox Backup a couple of days ago; it was large and took about 16 hours. Seemed to have worked fine, but this morning I was comparing the backup files with my drive and saw some directories hadn't been copied. I never saw any error or alert, but am suspecting it was a permissions issue. These directories are over 15 years old. But I can not find anywhere what the permissions are supposed to be for Dropbox Backup to properly copy these. I changed one to 750 but it still doesn't seem to get picked up in subsequent backups.&lt;/P&gt;&lt;P&gt;Is this a file permissions issue?&lt;/P&gt;</description>
      <pubDate>Sun, 02 Jun 2024 14:50:07 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Dropbox-Backup-skipped-some-files-on-external-drive-MacOS/m-p/774832#M15487</guid>
      <dc:creator>utpmg</dc:creator>
      <dc:date>2024-06-02T14:50:07Z</dc:date>
    </item>
    <item>
      <title>Re: Dropbox Backup skipped some files on external drive, MacOS permissions?</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Dropbox-Backup-skipped-some-files-on-external-drive-MacOS/m-p/774898#M15491</link>
      <description>&lt;P&gt;Hey &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/457595"&gt;@utpmg&lt;/a&gt;&lt;/SPAN&gt; - sorry to hear you're having issues with this.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Do the folders that were skipped contain any special characters of the ones mentioned &lt;A href="https://help.dropbox.com/organize/file-names" target="_blank"&gt;here&lt;/A&gt;?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Are you able to manually upload them to your account as a temporary solution?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Also, what is the Dropbox desktop app's exact status and version as shown in your &lt;A href="https://help.dropbox.com/installs/system-tray-menu-bar" target="_blank"&gt;menu bar&lt;/A&gt;?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Let us know what you find and we'll take it from there.&lt;/P&gt;</description>
      <pubDate>Mon, 03 Jun 2024 06:34:37 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Dropbox-Backup-skipped-some-files-on-external-drive-MacOS/m-p/774898#M15491</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2024-06-03T06:34:37Z</dc:date>
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    <item>
      <title>Re: Dropbox Backup skipped some files on external drive, MacOS permissions?</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Dropbox-Backup-skipped-some-files-on-external-drive-MacOS/m-p/774951#M15512</link>
      <description>&lt;P&gt;no, two skipped folders are named 2003_08_01r and 198603_05; the one successfully backed up is named 198609_01. And all of those folders (and their files within) &amp;nbsp;are shown as "checked" when I look at the "Choose folders" option in "Manage backup."&amp;nbsp;&lt;/P&gt;&lt;P&gt;Dropbox status is version 200.4.7134 Up to date&lt;/P&gt;&lt;P&gt;MacOS Sonoma&amp;nbsp;&lt;/P&gt;&lt;P&gt;Version 14.5 (23F79)&lt;/P&gt;&lt;P&gt;These are currently redundant copies as I only now added this external SSD to the backup so I don't need another copy yet.&lt;/P&gt;&lt;P&gt;I will point out again that the creation dates on those two directories are 2006 and 2008 and their file/folder permissions don't match the others.&lt;/P&gt;&lt;P&gt;Machine has been rebooted a few times since I noticed this.&lt;/P&gt;&lt;P&gt;thanks&lt;/P&gt;</description>
      <pubDate>Mon, 03 Jun 2024 11:11:57 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Dropbox-Backup-skipped-some-files-on-external-drive-MacOS/m-p/774951#M15512</guid>
      <dc:creator>utpmg</dc:creator>
      <dc:date>2024-06-03T11:11:57Z</dc:date>
    </item>
    <item>
      <title>Re: Dropbox Backup skipped some files on external drive, MacOS permissions?</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Dropbox-Backup-skipped-some-files-on-external-drive-MacOS/m-p/774963#M15515</link>
      <description>&lt;P&gt;Did you also try removing the external drive and re-plugging it in your computer &lt;SPAN&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/457595"&gt;@utpmg&lt;/a&gt;&lt;/SPAN&gt;?&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Mon, 03 Jun 2024 12:06:53 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Dropbox-Backup-skipped-some-files-on-external-drive-MacOS/m-p/774963#M15515</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2024-06-03T12:06:53Z</dc:date>
    </item>
    <item>
      <title>Re: Dropbox Backup skipped some files on external drive, MacOS permissions?</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Dropbox-Backup-skipped-some-files-on-external-drive-MacOS/m-p/774965#M15516</link>
      <description>&lt;P&gt;Yes, I've done that once, maybe twice.&lt;/P&gt;</description>
      <pubDate>Mon, 03 Jun 2024 12:09:14 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Dropbox-Backup-skipped-some-files-on-external-drive-MacOS/m-p/774965#M15516</guid>
      <dc:creator>utpmg</dc:creator>
      <dc:date>2024-06-03T12:09:14Z</dc:date>
    </item>
    <item>
      <title>Re: Dropbox Backup skipped some files on external drive, MacOS permissions?</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Dropbox-Backup-skipped-some-files-on-external-drive-MacOS/m-p/774976#M15519</link>
      <description>&lt;P&gt;Thanks for the update &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/457595"&gt;@utpmg&lt;/a&gt;&lt;/SPAN&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Could you try renaming the files and/or re-uploading them to your external drive and let me know if you notice the same behavior?&lt;/P&gt;</description>
      <pubDate>Mon, 03 Jun 2024 12:44:43 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Dropbox-Backup-skipped-some-files-on-external-drive-MacOS/m-p/774976#M15519</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2024-06-03T12:44:43Z</dc:date>
    </item>
    <item>
      <title>Re: Dropbox Backup skipped some files on external drive, MacOS permissions?</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Dropbox-Backup-skipped-some-files-on-external-drive-MacOS/m-p/774989#M15521</link>
      <description>&lt;P&gt;I renamed folder "198603_05" to "aaa" on my SSD, the 'manage backup/choose files' option now lists 'aaa' as selected; but doesn't show up in the backed up list. I waited a while, and also forced another backup; while it was ongoing i noticed the status say something like "updating 2 files" but I see no changes. What are file/folder permissions supposed to be on MacOS for Dropbox Backup to work?&lt;/P&gt;</description>
      <pubDate>Mon, 03 Jun 2024 13:33:44 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Dropbox-Backup-skipped-some-files-on-external-drive-MacOS/m-p/774989#M15521</guid>
      <dc:creator>utpmg</dc:creator>
      <dc:date>2024-06-03T13:33:44Z</dc:date>
    </item>
    <item>
      <title>Re: Dropbox Backup skipped some files on external drive, MacOS permissions?</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Dropbox-Backup-skipped-some-files-on-external-drive-MacOS/m-p/775056#M15523</link>
      <description>&lt;P&gt;Hi &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/457595"&gt;@utpmg&lt;/a&gt;&lt;/SPAN&gt;, what is the current status of the backup when viewing it on &lt;A href="https://www.dropbox.com/backup/all" target="_blank"&gt;the Dropbox site&lt;/A&gt;?&lt;/P&gt;</description>
      <pubDate>Mon, 03 Jun 2024 18:57:33 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Dropbox-Backup-skipped-some-files-on-external-drive-MacOS/m-p/775056#M15523</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2024-06-03T18:57:33Z</dc:date>
    </item>
    <item>
      <title>Re: Dropbox Backup skipped some files on external drive, MacOS permissions?</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Dropbox-Backup-skipped-some-files-on-external-drive-MacOS/m-p/775057#M15524</link>
      <description>&lt;P&gt;Just says "Done" with a checkmark, 1:45 pm local today&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Mon, 03 Jun 2024 19:00:30 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Dropbox-Backup-skipped-some-files-on-external-drive-MacOS/m-p/775057#M15524</guid>
      <dc:creator>utpmg</dc:creator>
      <dc:date>2024-06-03T19:00:30Z</dc:date>
    </item>
    <item>
      <title>Re: Dropbox Backup skipped some files on external drive, MacOS permissions?</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Dropbox-Backup-skipped-some-files-on-external-drive-MacOS/m-p/775059#M15525</link>
      <description>&lt;P&gt;Thanks for the info, I'd recommend contacting the &lt;A href="https://www.dropbox.com/support" target="_blank"&gt;support team&lt;/A&gt; directly for them to investigate this matter in more detail on their end.&lt;/P&gt;</description>
      <pubDate>Mon, 03 Jun 2024 19:10:46 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Dropbox-Backup-skipped-some-files-on-external-drive-MacOS/m-p/775059#M15525</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2024-06-03T19:10:46Z</dc:date>
    </item>
    <item>
      <title>Re: Dropbox Backup skipped some files on external drive, MacOS permissions?</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Dropbox-Backup-skipped-some-files-on-external-drive-MacOS/m-p/775073#M15528</link>
      <description>&lt;P&gt;Ok thanks.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Mon, 03 Jun 2024 19:47:54 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Dropbox-Backup-skipped-some-files-on-external-drive-MacOS/m-p/775073#M15528</guid>
      <dc:creator>utpmg</dc:creator>
      <dc:date>2024-06-03T19:47:54Z</dc:date>
    </item>
    <item>
      <title>Re: Dropbox Backup skipped some files on external drive, MacOS permissions?</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Dropbox-Backup-skipped-some-files-on-external-drive-MacOS/m-p/775641#M15567</link>
      <description>&lt;P&gt;Support still hasn't found a solution but I have. Looks like this is indeed related to permissions and other Mac OS file attributes. I opened one of the files (they're all photos) that wasn't getting backed up in Preview; weirdly it said it was "locked" although "Get Info" indicates it is NOT locked. &amp;nbsp;I ran (in Terminal) ls -al and noticed the succesful directories had an "@" in the final security bit, the failed ones had a "+". Apparently this + means "ACL" which affects permissions which can override standard permissions. (Possibly because these are so old.) So I ran "chmod -RN" on the problem directories and this "unlocked" them and they were picked up by Dropbox Backup on the next run.&lt;BR /&gt;THe most annoying aspect of this is how it fails silently, even though the Dropbox Backup app *knows* it's failing; Once during a backup I put my mouse over the Dropbox icon in the menu bar and saw, very briefly, a message "Indexing "Samsung...os.dbx-external-drive" "Can't update "198503_05" yet it disappeared, the files were skipped, and Dropbox backup status was normal.&lt;/P&gt;</description>
      <pubDate>Thu, 06 Jun 2024 12:07:40 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Dropbox-Backup-skipped-some-files-on-external-drive-MacOS/m-p/775641#M15567</guid>
      <dc:creator>utpmg</dc:creator>
      <dc:date>2024-06-06T12:07:40Z</dc:date>
    </item>
    <item>
      <title>Re: Dropbox Backup skipped some files on external drive, MacOS permissions?</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Dropbox-Backup-skipped-some-files-on-external-drive-MacOS/m-p/775643#M15568</link>
      <description>&lt;P&gt;Oh, I forgot to say there was one folder i had to change ownership of, it didn't match the others; i think I ran 'chmod g +rx' to put staff in there.&lt;/P&gt;</description>
      <pubDate>Thu, 06 Jun 2024 12:16:50 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Dropbox-Backup-skipped-some-files-on-external-drive-MacOS/m-p/775643#M15568</guid>
      <dc:creator>utpmg</dc:creator>
      <dc:date>2024-06-06T12:16:50Z</dc:date>
    </item>
    <item>
      <title>Re: Dropbox Backup skipped some files on external drive, MacOS permissions?</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Dropbox-Backup-skipped-some-files-on-external-drive-MacOS/m-p/775726#M15586</link>
      <description>&lt;P&gt;Thanks for the additional info, &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/457595"&gt;@utpmg&lt;/a&gt;! I found your ticket in our system, and I can see our specialists are looking into it. I’ve also left them an internal note with your comments here.&lt;/P&gt;</description>
      <pubDate>Thu, 06 Jun 2024 15:55:02 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Dropbox-Backup-skipped-some-files-on-external-drive-MacOS/m-p/775726#M15586</guid>
      <dc:creator>Nancy</dc:creator>
      <dc:date>2024-06-06T15:55:02Z</dc:date>
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    <item>
      <title>Re: Dropbox Backup skipped some files on external drive, MacOS permissions?</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Dropbox-Backup-skipped-some-files-on-external-drive-MacOS/m-p/775727#M15587</link>
      <description>&lt;P&gt;thank you!&lt;/P&gt;</description>
      <pubDate>Thu, 06 Jun 2024 16:01:19 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Dropbox-Backup-skipped-some-files-on-external-drive-MacOS/m-p/775727#M15587</guid>
      <dc:creator>utpmg</dc:creator>
      <dc:date>2024-06-06T16:01:19Z</dc:date>
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