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    <title>topic Re: logging problem in Security and Permissions</title>
    <link>https://www.dropboxforum.com/t5/Security-and-Permissions/The-one-time-code-either-never-arrives-to-my-email-or-Dropbox/m-p/781135#M15932</link>
    <description>&lt;P&gt;Hey &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1852378"&gt;@darcy3&lt;/a&gt;&lt;/SPAN&gt; - you should be able to attach a screenshot to your reply through the camera icon within you reply box.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If you're using a mobile device, you might need to request the desktop version of the page to bring the button up.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;That said, would it be OK if we reached out via email to have a further look internally at this point?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Let us know and we'll use the email address that's associated with your profile here, on our Community.&amp;nbsp;&lt;/P&gt;</description>
    <pubDate>Thu, 04 Jul 2024 06:05:46 GMT</pubDate>
    <dc:creator>Walter</dc:creator>
    <dc:date>2024-07-04T06:05:46Z</dc:date>
    <item>
      <title>The one-time code either never arrives to my email or Dropbox tells me it's expired.</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/The-one-time-code-either-never-arrives-to-my-email-or-Dropbox/m-p/780976#M15918</link>
      <description>&lt;P&gt;&amp;nbsp;&lt;/P&gt;
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&lt;DIV class=""&gt;Hi.&lt;/DIV&gt;
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&lt;DIV class=""&gt;I really want login. But I can't. I've tried many things.&lt;/DIV&gt;
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&lt;P&gt;When I try to login through Dropbox web page via PC and mobile: The page for Second step verification is not uploaded. I waited over 10 minutes.(It's definitely not an internet problem)&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;When I try to login through Dropbox via mobile app: Second step verification email arrives from no-reply@dropbox.com.&amp;nbsp;&amp;nbsp;But it is not helpful. Even though I entered the code in 30 seconds, a pop-up window appeared saying “A considerable amount of time has passed. Please re-enter your password.”&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;SPAN&gt;If I try to reset the password,&amp;nbsp; I don´t receive the mails. I already &lt;/SPAN&gt;&lt;SPAN&gt;added&amp;nbsp;&lt;/SPAN&gt;&lt;SPAN&gt;no-reply@dropbox.com to my email contacts, it doesn´t help.&lt;/SPAN&gt;&lt;BR /&gt;I can't even change my password. Because the mail doesn't arrive. I already check spam mail, but it doesn't help.&lt;/P&gt;
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&lt;DIV class=""&gt;&amp;nbsp;&lt;/DIV&gt;
&lt;DIV class=""&gt;What should I do? Please help me.&lt;/DIV&gt;
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&lt;/DIV&gt;</description>
      <pubDate>Wed, 03 Jul 2024 17:28:10 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/The-one-time-code-either-never-arrives-to-my-email-or-Dropbox/m-p/780976#M15918</guid>
      <dc:creator>darcy3</dc:creator>
      <dc:date>2024-07-03T17:28:10Z</dc:date>
    </item>
    <item>
      <title>Re: logging problem</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/The-one-time-code-either-never-arrives-to-my-email-or-Dropbox/m-p/780996#M15920</link>
      <description>&lt;P&gt;Welcome to our forum, &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1852378"&gt;@darcy3&lt;/a&gt;.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;It sounds like you’re being asked for the &lt;A href="https://help.dropbox.com/account-access/one-time-code" target="_blank"&gt;one-time security code&lt;/A&gt; (which is different to our &lt;A href="https://help.dropbox.com/account-access/enable-two-step-verification" target="_blank"&gt;two-step verification&lt;/A&gt; feature).&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I know it may not work, since you’ve already tried a bunch of things, but can you also try to log into your Dropbox web account via an incognito window on your browser instead? Are you still not receiving the one-time code?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;As for your mobile app, can you send me a screenshot of the error you keep getting?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Let me know when you’re ready.&lt;/P&gt;</description>
      <pubDate>Wed, 03 Jul 2024 17:25:55 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/The-one-time-code-either-never-arrives-to-my-email-or-Dropbox/m-p/780996#M15920</guid>
      <dc:creator>Nancy</dc:creator>
      <dc:date>2024-07-03T17:25:55Z</dc:date>
    </item>
    <item>
      <title>Re: logging problem</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/The-one-time-code-either-never-arrives-to-my-email-or-Dropbox/m-p/781010#M15922</link>
      <description>&lt;P&gt;Hi&amp;nbsp;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1852378"&gt;@darcy3&lt;/a&gt;,&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;In addition to the assistance&amp;nbsp;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1446775"&gt;@Nancy&lt;/a&gt;&amp;nbsp;is providing, would you mind if we reached out via email to obtain a bit more information to help troubleshoot? Thanks!&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Ben&lt;/P&gt;</description>
      <pubDate>Wed, 03 Jul 2024 18:42:10 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/The-one-time-code-either-never-arrives-to-my-email-or-Dropbox/m-p/781010#M15922</guid>
      <dc:creator>BenDBX</dc:creator>
      <dc:date>2024-07-03T18:42:10Z</dc:date>
    </item>
    <item>
      <title>Re: logging problem</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/The-one-time-code-either-never-arrives-to-my-email-or-Dropbox/m-p/781095#M15928</link>
      <description>&lt;P&gt;Sure. My email account adress is [removed per the &lt;A href="https://www.dropboxforum.com/t5/About-the-Dropbox-Community/Community-Guidelines/m-p/325896#M113" target="_blank" rel="noopener"&gt;Community's Guidelines&lt;/A&gt;]&lt;BR /&gt;&lt;BR /&gt;Thank you.&lt;/P&gt;</description>
      <pubDate>Thu, 04 Jul 2024 06:02:47 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/The-one-time-code-either-never-arrives-to-my-email-or-Dropbox/m-p/781095#M15928</guid>
      <dc:creator>darcy3</dc:creator>
      <dc:date>2024-07-04T06:02:47Z</dc:date>
    </item>
    <item>
      <title>Re: logging problem</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/The-one-time-code-either-never-arrives-to-my-email-or-Dropbox/m-p/781097#M15929</link>
      <description>Hi. I captured screenshot, but it doesn't have the function of uploaded some files. How can i send you a screenshot?</description>
      <pubDate>Thu, 04 Jul 2024 02:20:30 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/The-one-time-code-either-never-arrives-to-my-email-or-Dropbox/m-p/781097#M15929</guid>
      <dc:creator>darcy3</dc:creator>
      <dc:date>2024-07-04T02:20:30Z</dc:date>
    </item>
    <item>
      <title>Re: logging problem</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/The-one-time-code-either-never-arrives-to-my-email-or-Dropbox/m-p/781135#M15932</link>
      <description>&lt;P&gt;Hey &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1852378"&gt;@darcy3&lt;/a&gt;&lt;/SPAN&gt; - you should be able to attach a screenshot to your reply through the camera icon within you reply box.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If you're using a mobile device, you might need to request the desktop version of the page to bring the button up.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;That said, would it be OK if we reached out via email to have a further look internally at this point?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Let us know and we'll use the email address that's associated with your profile here, on our Community.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Thu, 04 Jul 2024 06:05:46 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/The-one-time-code-either-never-arrives-to-my-email-or-Dropbox/m-p/781135#M15932</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2024-07-04T06:05:46Z</dc:date>
    </item>
    <item>
      <title>Re: logging problem</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/The-one-time-code-either-never-arrives-to-my-email-or-Dropbox/m-p/781195#M15934</link>
      <description>&lt;P&gt;Sure. My email account adress is "[removed per the &lt;A href="https://www.dropboxforum.com/t5/About-the-Dropbox-Community/Community-Guidelines/td-p/325896" target="_blank" rel="noopener"&gt;Dropbox Community Guidelines&lt;/A&gt;]&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;And the screen is here.&amp;nbsp;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="KakaoTalk_20240704_210547570.jpg" style="width: 370px;"&gt;&lt;img src="https://www.dropboxforum.com/t5/image/serverpage/image-id/47290i07A8C0BEF3D51C63/image-size/large?v=v2&amp;amp;px=999" role="button" title="KakaoTalk_20240704_210547570.jpg" alt="KakaoTalk_20240704_210547570.jpg" /&gt;&lt;/span&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;BR /&gt;Thank you.&lt;/P&gt;</description>
      <pubDate>Thu, 04 Jul 2024 13:52:14 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/The-one-time-code-either-never-arrives-to-my-email-or-Dropbox/m-p/781195#M15934</guid>
      <dc:creator>darcy3</dc:creator>
      <dc:date>2024-07-04T13:52:14Z</dc:date>
    </item>
    <item>
      <title>Re: logging problem</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/The-one-time-code-either-never-arrives-to-my-email-or-Dropbox/m-p/781211#M15939</link>
      <description>&lt;P&gt;Hey &lt;SPAN style="color:var(--ck-color-mention-text);"&gt;&lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1852378"&gt;@darcy3&lt;/a&gt;&lt;/SPAN&gt;&lt;/SPAN&gt;, thanks for the screenshot, I just sent you an email, so we'll continue investigating there.&lt;/P&gt;</description>
      <pubDate>Thu, 04 Jul 2024 14:02:56 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/The-one-time-code-either-never-arrives-to-my-email-or-Dropbox/m-p/781211#M15939</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2024-07-04T14:02:56Z</dc:date>
    </item>
    <item>
      <title>Re: logging problem</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/The-one-time-code-either-never-arrives-to-my-email-or-Dropbox/m-p/781217#M15940</link>
      <description>&lt;P&gt;Hi.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;I didn't receive any mail.&lt;/P&gt;&lt;P&gt;&lt;BR /&gt;&amp;gt;&amp;gt; [removed per the &lt;A href="https://www.dropboxforum.com/t5/About-the-Dropbox-Community/Community-Guidelines/td-p/325896" target="_blank"&gt;Dropbox Community Guidelines&lt;/A&gt;] &amp;nbsp;&amp;lt;&amp;lt; Can you check again if this email address is correct?&lt;/P&gt;</description>
      <pubDate>Thu, 04 Jul 2024 16:16:28 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/The-one-time-code-either-never-arrives-to-my-email-or-Dropbox/m-p/781217#M15940</guid>
      <dc:creator>darcy3</dc:creator>
      <dc:date>2024-07-04T16:16:28Z</dc:date>
    </item>
    <item>
      <title>Re: logging problem</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/The-one-time-code-either-never-arrives-to-my-email-or-Dropbox/m-p/781236#M15941</link>
      <description>&lt;P&gt;Hey &lt;SPAN style="color:var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1852378"&gt;@darcy3&lt;/a&gt;&lt;/SPAN&gt;, is this the address you see in your account settings &lt;A href="https://www.dropbox.com/account" target="_blank"&gt;here&lt;/A&gt;?&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;If not, can you update the email address to the one you gave us above?&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;If the issue is about a different Dropbox account, however, make sure to contact us from a Community profile linked to the account that has the issue.&lt;/P&gt;</description>
      <pubDate>Thu, 04 Jul 2024 16:18:51 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/The-one-time-code-either-never-arrives-to-my-email-or-Dropbox/m-p/781236#M15941</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2024-07-04T16:18:51Z</dc:date>
    </item>
    <item>
      <title>Re: logging problem</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/The-one-time-code-either-never-arrives-to-my-email-or-Dropbox/m-p/784815#M16158</link>
      <description>&lt;P&gt;Hi&amp;nbsp;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1852378"&gt;@darcy3&lt;/a&gt;,&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;We never heard back from you. Were you able to receive your code? Do you still need further assistance? Let us know!&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Thanks,&lt;/P&gt;
&lt;P&gt;Ben&lt;/P&gt;</description>
      <pubDate>Tue, 23 Jul 2024 15:56:33 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/The-one-time-code-either-never-arrives-to-my-email-or-Dropbox/m-p/784815#M16158</guid>
      <dc:creator>BenDBX</dc:creator>
      <dc:date>2024-07-23T15:56:33Z</dc:date>
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