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    <title>topic Re: Dropbox Support Service Level Agreement in Security and Permissions</title>
    <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Dropbox-Support-Service-Level-Agreement/m-p/452753#M1905</link>
    <description>Can I have your sla’s for the pro service, please.</description>
    <pubDate>Fri, 11 Sep 2020 21:50:37 GMT</pubDate>
    <dc:creator>Ex</dc:creator>
    <dc:date>2020-09-11T21:50:37Z</dc:date>
    <item>
      <title>Dropbox Support Service Level Agreement</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Dropbox-Support-Service-Level-Agreement/m-p/383295#M1899</link>
      <description>&lt;P&gt;Can i check what is the service level agreement that Dropbox is able to provide for enterprise customers? E.g. in the event website is down, or there is a critical issue with functionality.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Tue, 26 Jul 2022 13:29:59 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Dropbox-Support-Service-Level-Agreement/m-p/383295#M1899</guid>
      <dc:creator>WeiTing</dc:creator>
      <dc:date>2022-07-26T13:29:59Z</dc:date>
    </item>
    <item>
      <title>Re: Dropbox Support Service Level Agreement</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Dropbox-Support-Service-Level-Agreement/m-p/383306#M1900</link>
      <description>&lt;P&gt;Thank you for joining the Community and for your interest&amp;nbsp;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1240268"&gt;@WeiTing&lt;/a&gt;!&lt;/P&gt;
&lt;P&gt;&lt;img class="lia-deferred-image lia-image-emoji" src="https://www.dropboxforum.com/html/@B3C23AA087A83DC5A7B0BE86E5C5A72F/images/emoticons/1f4da.png" alt=":books:" title=":books:" /&gt;&lt;/P&gt;
&lt;UL&gt;
&lt;LI&gt;Here is our &lt;A href="https://www.dropbox.com/terms/business-agreement-2016" target="_blank" rel="noopener"&gt;Dropbox Business Agreement.&lt;/A&gt;&amp;nbsp;&lt;/LI&gt;
&lt;LI&gt;Find the steps to &lt;A href="https://help.dropbox.com/accounts-billing/security/business-associate-agreement" target="_blank" rel="noopener"&gt;sign a Business Associate Agreement for your Dropbox Business account&lt;/A&gt;.&amp;nbsp;&lt;/LI&gt;
&lt;/UL&gt;
&lt;P&gt;I hope this is what you were looking for.&amp;nbsp;I would be happy to answer any questions.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Thank you.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Tue, 10 Dec 2019 09:22:57 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Dropbox-Support-Service-Level-Agreement/m-p/383306#M1900</guid>
      <dc:creator>Fiona</dc:creator>
      <dc:date>2019-12-10T09:22:57Z</dc:date>
    </item>
    <item>
      <title>Re: Dropbox Support Service Level Agreement</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Dropbox-Support-Service-Level-Agreement/m-p/383314#M1901</link>
      <description>&lt;P&gt;Hi,&amp;nbsp;&lt;/P&gt;&lt;P&gt;I was referring to more like the service response rates when there is a critical issue with the software. For example, some software providers will commit to a 4 business hours to respond to issues and 8 business hours to resolve issues.&amp;nbsp;&lt;/P&gt;&lt;P&gt;Does Dropbox have a service level that it is committed to provide to its clients?&lt;/P&gt;&lt;P&gt;Cheers,&amp;nbsp;&lt;/P&gt;&lt;P&gt;Wei Ting&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Tue, 10 Dec 2019 10:25:39 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Dropbox-Support-Service-Level-Agreement/m-p/383314#M1901</guid>
      <dc:creator>WeiTing</dc:creator>
      <dc:date>2019-12-10T10:25:39Z</dc:date>
    </item>
    <item>
      <title>Re: Dropbox Support Service Level Agreement</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Dropbox-Support-Service-Level-Agreement/m-p/383370#M1902</link>
      <description>&lt;P&gt;Thanks for clarifying your request.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;You can read all about the support availability and channels we have for all paid and non paid accounts&amp;nbsp;&lt;A href="https://help.dropbox.com/teams-admins/team-member/customer-support-levels" target="_blank" rel="noopener"&gt;here&lt;/A&gt;.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;From what you are describing, I believe the Dropbox Enterprise&amp;nbsp;plan is what you are looking for.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;A href="https://www.dropbox.com/business/contact" target="_blank" rel="noopener"&gt;Our Sales team&lt;/A&gt; can elaborate&amp;nbsp;fully on how we support Enterprise accounts.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Thank you again for your interest in Dropbox.&amp;nbsp;&lt;img class="lia-deferred-image lia-image-emoji" src="https://www.dropboxforum.com/html/@BEEAA17610EBE252DA0E57250B296A61/images/emoticons/1f642.png" alt=":slight_smile:" title=":slight_smile:" /&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Tue, 10 Dec 2019 14:06:39 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Dropbox-Support-Service-Level-Agreement/m-p/383370#M1902</guid>
      <dc:creator>Fiona</dc:creator>
      <dc:date>2019-12-10T14:06:39Z</dc:date>
    </item>
    <item>
      <title>Do we have "Service Level Agreement"?</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Dropbox-Support-Service-Level-Agreement/m-p/441747#M1903</link>
      <description>&lt;P&gt;Hi&lt;/P&gt;&lt;P&gt;&amp;nbsp; At first, please let me say that I am satisified with the current service of Dropbox!&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp; Beside that, my boss asked me if Dropbox has&lt;STRONG&gt; "Service Level Agreement"&lt;/STRONG&gt; and I cannot find it.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;The&lt;STRONG&gt; "Service Level Agreement"&lt;/STRONG&gt; which my boss means is like;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&amp;nbsp; In case Dropbox fails to provide service for successive 24 hours, Dropbox will pay back (or reduce future payment) the 1/30 of the monthly payment, etc.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&amp;nbsp; It would be helpfull for me if some one can tell me where the "Service Level Agreement" is.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&amp;nbsp; Of course, I believe such trouble never happens to dropbox and I am not expecting to reward such pay-back or reduction.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Fri, 31 Jul 2020 08:17:51 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Dropbox-Support-Service-Level-Agreement/m-p/441747#M1903</guid>
      <dc:creator>KIWATA Shin</dc:creator>
      <dc:date>2020-07-31T08:17:51Z</dc:date>
    </item>
    <item>
      <title>Re: Do we have "Service Level Agreement"?</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Dropbox-Support-Service-Level-Agreement/m-p/441810#M1904</link>
      <description>&lt;P&gt;Hey &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1333678"&gt;@KIWATA Shin&lt;/a&gt;, thanks for reaching out to us here!&lt;/P&gt;

&lt;P&gt;&amp;nbsp;&lt;/P&gt;

&lt;P&gt;I've just moved your post to this thread so that I can point you towards the info provided by Fiona's previous posts on this.&lt;/P&gt;

&lt;P&gt;&amp;nbsp;&lt;/P&gt;

&lt;P&gt;When you have the chance, please check that info out.&lt;/P&gt;

&lt;P&gt;&amp;nbsp;&lt;/P&gt;

&lt;P&gt;Let me know if you have questions!&lt;/P&gt;</description>
      <pubDate>Fri, 31 Jul 2020 13:32:10 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Dropbox-Support-Service-Level-Agreement/m-p/441810#M1904</guid>
      <dc:creator>Daphne</dc:creator>
      <dc:date>2020-07-31T13:32:10Z</dc:date>
    </item>
    <item>
      <title>Re: Dropbox Support Service Level Agreement</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Dropbox-Support-Service-Level-Agreement/m-p/452753#M1905</link>
      <description>Can I have your sla’s for the pro service, please.</description>
      <pubDate>Fri, 11 Sep 2020 21:50:37 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Dropbox-Support-Service-Level-Agreement/m-p/452753#M1905</guid>
      <dc:creator>Ex</dc:creator>
      <dc:date>2020-09-11T21:50:37Z</dc:date>
    </item>
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