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  <channel>
    <title>topic Re: Dropbox Desktop App reCAPTCHA in Security and Permissions</title>
    <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Unable-to-login-S-Mode/m-p/632107#M5630</link>
    <description>&lt;P&gt;I noticed the app was just updated, so I tried again.&lt;/P&gt;&lt;P&gt;I can now login successfully just with email and password and no reCAPTCHA window, blank or otherwise appears.&lt;/P&gt;&lt;P&gt;Thanks&lt;/P&gt;</description>
    <pubDate>Thu, 27 Oct 2022 03:08:28 GMT</pubDate>
    <dc:creator>Capital House</dc:creator>
    <dc:date>2022-10-27T03:08:28Z</dc:date>
    <item>
      <title>Unable to login S Mode</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Unable-to-login-S-Mode/m-p/625572#M5198</link>
      <description>&lt;P&gt;Able to login ok via web but when opening in S Mode app cannot login due to reCAPTCHA, you enter username/password fine, then reCAPTCHA comes up, complete that as required but then after clicking verify it goes blank then reopens reCAPTCHA as though clicking login again so unable to get past this step, any help would be hugely appreciated!&lt;/P&gt;</description>
      <pubDate>Wed, 28 Sep 2022 14:30:42 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Unable-to-login-S-Mode/m-p/625572#M5198</guid>
      <dc:creator>recrucial</dc:creator>
      <dc:date>2022-09-28T14:30:42Z</dc:date>
    </item>
    <item>
      <title>Re: Unable to login S Mode</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Unable-to-login-S-Mode/m-p/625630#M5201</link>
      <description>&lt;P&gt;Hey &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1577953"&gt;@recrucial&lt;/a&gt;, sorry to hear you're having issues with this.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Can you please send us a screenshot of where you get stuck so that we can have visual too?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Did you try rebooting your computer or relaunching the app since you first noticed this happen?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Any additional information will be much appreciated!&lt;/P&gt;</description>
      <pubDate>Wed, 28 Sep 2022 14:29:54 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Unable-to-login-S-Mode/m-p/625630#M5201</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2022-09-28T14:29:54Z</dc:date>
    </item>
    <item>
      <title>Re: Unable to login S Mode</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Unable-to-login-S-Mode/m-p/625639#M5202</link>
      <description>&lt;P&gt;Hi Walter,&lt;BR /&gt;I have tried rebooting the computer, the app, unistalling and reinstalling etc. Please see attached!&lt;BR /&gt;It opens the box to do the CAPTCHA verfication but then as you click to it goes back to blank and then reloads again as in image 1.&lt;BR /&gt;Thanks.&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1" style="width: 571px;"&gt;&lt;img src="https://www.dropboxforum.com/t5/image/serverpage/image-id/31993iA8765BDC4BF01B8C/image-size/large?v=v2&amp;amp;px=999" role="button" title="1.JPG" alt="1" /&gt;&lt;span class="lia-inline-image-caption" onclick="event.preventDefault();"&gt;1&lt;/span&gt;&lt;/span&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="2" style="width: 565px;"&gt;&lt;img src="https://www.dropboxforum.com/t5/image/serverpage/image-id/31995i6CBAB4248EB5FC95/image-size/large?v=v2&amp;amp;px=999" role="button" title="2.JPG" alt="2" /&gt;&lt;span class="lia-inline-image-caption" onclick="event.preventDefault();"&gt;2&lt;/span&gt;&lt;/span&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="3" style="width: 561px;"&gt;&lt;img src="https://www.dropboxforum.com/t5/image/serverpage/image-id/31994iB89B389B840A35D2/image-size/large?v=v2&amp;amp;px=999" role="button" title="3.JPG" alt="3" /&gt;&lt;span class="lia-inline-image-caption" onclick="event.preventDefault();"&gt;3&lt;/span&gt;&lt;/span&gt;&lt;/P&gt;</description>
      <pubDate>Wed, 28 Sep 2022 14:41:53 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Unable-to-login-S-Mode/m-p/625639#M5202</guid>
      <dc:creator>recrucial</dc:creator>
      <dc:date>2022-09-28T14:41:53Z</dc:date>
    </item>
    <item>
      <title>Re: Unable to login S Mode</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Unable-to-login-S-Mode/m-p/625721#M5207</link>
      <description>&lt;P&gt;Thanks for the screenshots &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1577953"&gt;@recrucial&lt;/a&gt; - much appreciated!&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If you happen to have a firewall or antivirus running, could you pause them temporarily and try again?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Also, if you happen to be on the Basic plan, make sure that there are no more than 3 &lt;A href="https://www.dropbox.com/account/security#devices" target="_blank"&gt;devices connected&lt;/A&gt; to your account as you might be hitting the &lt;A href="https://help.dropbox.com/account-access/computer-limit" target="_blank"&gt;device limit&lt;/A&gt;.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;In any case, please let me know of any updates!&lt;/P&gt;</description>
      <pubDate>Wed, 28 Sep 2022 18:17:48 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Unable-to-login-S-Mode/m-p/625721#M5207</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2022-09-28T18:17:48Z</dc:date>
    </item>
    <item>
      <title>Re: Unable to login S Mode</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Unable-to-login-S-Mode/m-p/625880#M5217</link>
      <description>&lt;P&gt;Hi Walter,&lt;BR /&gt;&lt;BR /&gt;No luck! Checked and tried both suggestions as well as ensuring I have most up to date settings/browsers etc and even resetting the IP address.&lt;BR /&gt;&lt;BR /&gt;So frustrating!&lt;/P&gt;</description>
      <pubDate>Thu, 29 Sep 2022 11:35:56 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Unable-to-login-S-Mode/m-p/625880#M5217</guid>
      <dc:creator>recrucial</dc:creator>
      <dc:date>2022-09-29T11:35:56Z</dc:date>
    </item>
    <item>
      <title>Not able to login, after redeeming HP promotion</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Unable-to-login-S-Mode/m-p/625949#M5224</link>
      <description>&lt;P&gt;When logging on a new laptop my account auto-redeemed HP Promo, now when trying to login to another new HP laptop it will not allow sign in as the Dropbox for S mode is showing as Dropbox + HP, is there a way to either remove the promo from my current account so I am able to login or a way to stop the Dropbox recognising its another new HP device?&lt;BR /&gt;&lt;BR /&gt;I have been unable to login for days and access my work documents so becoming increasingly frustrated!&lt;/P&gt;</description>
      <pubDate>Thu, 29 Sep 2022 21:07:16 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Unable-to-login-S-Mode/m-p/625949#M5224</guid>
      <dc:creator>recrucial</dc:creator>
      <dc:date>2022-09-29T21:07:16Z</dc:date>
    </item>
    <item>
      <title>Re: Not able to login, after redeeming HP promotion</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Unable-to-login-S-Mode/m-p/626284#M5244</link>
      <description>&lt;P&gt;Have you solved this issue.&amp;nbsp; I am about done with Dropbox... I also have work info that I have to access.&amp;nbsp; &amp;nbsp; &amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Fri, 30 Sep 2022 20:47:21 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Unable-to-login-S-Mode/m-p/626284#M5244</guid>
      <dc:creator>Jammas</dc:creator>
      <dc:date>2022-09-30T20:47:21Z</dc:date>
    </item>
    <item>
      <title>Re: Unable to login S Mode</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Unable-to-login-S-Mode/m-p/626575#M5273</link>
      <description>&lt;P&gt;Same problem for me!&lt;/P&gt;</description>
      <pubDate>Mon, 03 Oct 2022 07:47:47 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Unable-to-login-S-Mode/m-p/626575#M5273</guid>
      <dc:creator>simonvestin</dc:creator>
      <dc:date>2022-10-03T07:47:47Z</dc:date>
    </item>
    <item>
      <title>Re: Not able to login, after redeeming HP promotion</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Unable-to-login-S-Mode/m-p/626591#M5276</link>
      <description>&lt;P&gt;Nope! Still here without access to my stuff&amp;nbsp;&lt;img class="lia-deferred-image lia-image-emoji" src="https://www.dropboxforum.com/html/@ECBF4800C3CE2A0B448C9C1150616DAE/emoticons/1f625.png" alt=":sad_but_relieved_face:" title=":sad_but_relieved_face:" /&gt;&lt;/P&gt;</description>
      <pubDate>Mon, 03 Oct 2022 08:48:04 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Unable-to-login-S-Mode/m-p/626591#M5276</guid>
      <dc:creator>recrucial</dc:creator>
      <dc:date>2022-10-03T08:48:04Z</dc:date>
    </item>
    <item>
      <title>Re: Not able to login, after redeeming HP promotion</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Unable-to-login-S-Mode/m-p/626860#M5283</link>
      <description>&lt;P&gt;I&amp;nbsp; have the same problem. It worked fine until I upgraded to Windows 11. I have uninstalled the app, reinstalled the app, and I get the endless Captcha loop as well. It works on my phone so I know my account is ok. I think something has not been updated in the app to work with the latest update from the MS group.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Tue, 04 Oct 2022 01:54:51 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Unable-to-login-S-Mode/m-p/626860#M5283</guid>
      <dc:creator>ProfJeff</dc:creator>
      <dc:date>2022-10-04T01:54:51Z</dc:date>
    </item>
    <item>
      <title>Re: Not able to login, after redeeming HP promotion</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Unable-to-login-S-Mode/m-p/626901#M5288</link>
      <description>&lt;P&gt;Hopefully one of the DropBox team will reply sometime soon with a resolve for us all!&lt;/P&gt;</description>
      <pubDate>Tue, 04 Oct 2022 08:53:28 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Unable-to-login-S-Mode/m-p/626901#M5288</guid>
      <dc:creator>recrucial</dc:creator>
      <dc:date>2022-10-04T08:53:28Z</dc:date>
    </item>
    <item>
      <title>Dropbox for S mode</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Unable-to-login-S-Mode/m-p/627012#M5301</link>
      <description>&lt;P&gt;I've been using this app successfully for about a year. This morning it forced a login and then Captcha. The Captcha cycled continuously, never allowing access to my account. Please help.&lt;/P&gt;</description>
      <pubDate>Tue, 04 Oct 2022 14:54:08 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Unable-to-login-S-Mode/m-p/627012#M5301</guid>
      <dc:creator>LenVT</dc:creator>
      <dc:date>2022-10-04T14:54:08Z</dc:date>
    </item>
    <item>
      <title>Dropbox Desktop App reCAPTCHA</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Unable-to-login-S-Mode/m-p/627029#M5318</link>
      <description>&lt;P&gt;I've had Dropbox for well over a year possibly 2... today I went to use the desktop app which looks like it's been upgraded and signed me out, but when I go to sign in (with my correct password info) I cannot get past the reCAPTCHA robot in the desktop app.. I can log in fine online..&lt;BR /&gt;The desktop app does it display anything more on this reCAPTCHA (normally I'm clicking stop lights or crosswalks)... and when I click the "I'm not a robot" it just reloads another ReCAPTCHA that looks the same (no images)&lt;BR /&gt;&lt;BR /&gt;I already re-installed the app, still cannot get past this...&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Untitled.jpg" style="width: 800px;"&gt;&lt;img src="https://www.dropboxforum.com/t5/image/serverpage/image-id/32155i4196A706D71E24B5/image-size/large?v=v2&amp;amp;px=999" role="button" title="Untitled.jpg" alt="Untitled.jpg" /&gt;&lt;/span&gt;&lt;/P&gt;</description>
      <pubDate>Tue, 04 Oct 2022 21:01:15 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Unable-to-login-S-Mode/m-p/627029#M5318</guid>
      <dc:creator>slappy</dc:creator>
      <dc:date>2022-10-04T21:01:15Z</dc:date>
    </item>
    <item>
      <title>Re: Dropbox for S mode</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Unable-to-login-S-Mode/m-p/627118#M5302</link>
      <description>&lt;P&gt;I have the same issue with by Dropbox for S mode on my tablet.&lt;/P&gt;</description>
      <pubDate>Tue, 04 Oct 2022 20:30:41 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Unable-to-login-S-Mode/m-p/627118#M5302</guid>
      <dc:creator>Rainer3</dc:creator>
      <dc:date>2022-10-04T20:30:41Z</dc:date>
    </item>
    <item>
      <title>Re: Dropbox Desktop App reCAPTCHA</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Unable-to-login-S-Mode/m-p/627139#M5319</link>
      <description>&lt;P&gt;Hey &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1579722"&gt;@slappy&lt;/a&gt;, thanks for bringing this to our attention.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;This looks like it might be the Dropbox for S mode and not the Dropbox desktop app.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Is the S mode version the Dropbox app you're using? Or do you have the Dropbox desktop app installed as well?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If so, are you able to access the Dropbox folder on your computer as normal?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If you prefer to use the S mode version, can you temporarily disable any security app you might have, like an antivirus/VPN/firewall, to see if that helps?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Keep me posted.&lt;/P&gt;</description>
      <pubDate>Tue, 04 Oct 2022 21:07:13 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Unable-to-login-S-Mode/m-p/627139#M5319</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2022-10-04T21:07:13Z</dc:date>
    </item>
    <item>
      <title>Re: Dropbox Desktop App reCAPTCHA</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Unable-to-login-S-Mode/m-p/627311#M5320</link>
      <description>&lt;P&gt;I have exactly the same issue. Windows 11 S mode. Tried everything....It is not working. Great work Dropbox!!&lt;/P&gt;</description>
      <pubDate>Wed, 05 Oct 2022 16:08:39 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Unable-to-login-S-Mode/m-p/627311#M5320</guid>
      <dc:creator>Chris12345</dc:creator>
      <dc:date>2022-10-05T16:08:39Z</dc:date>
    </item>
    <item>
      <title>Re: Dropbox Desktop App reCAPTCHA</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Unable-to-login-S-Mode/m-p/627312#M5321</link>
      <description>&lt;P&gt;And what a poor Customer Service to troubleshoot our issue! I am speechless!!&lt;/P&gt;</description>
      <pubDate>Wed, 05 Oct 2022 16:10:45 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Unable-to-login-S-Mode/m-p/627312#M5321</guid>
      <dc:creator>Chris12345</dc:creator>
      <dc:date>2022-10-05T16:10:45Z</dc:date>
    </item>
    <item>
      <title>Re: Dropbox Desktop App reCAPTCHA</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Unable-to-login-S-Mode/m-p/627480#M5328</link>
      <description>&lt;P&gt;Same problem...&lt;/P&gt;&lt;P&gt;Can you update Dropbox Mode S for Windows 10??&lt;/P&gt;</description>
      <pubDate>Thu, 06 Oct 2022 08:06:15 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Unable-to-login-S-Mode/m-p/627480#M5328</guid>
      <dc:creator>ilCarra</dc:creator>
      <dc:date>2022-10-06T08:06:15Z</dc:date>
    </item>
    <item>
      <title>Re: Dropbox Desktop App reCAPTCHA</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Unable-to-login-S-Mode/m-p/627580#M5334</link>
      <description>&lt;P&gt;All you suggest have already been tried out. The problem is reported one week ago, and we are desperately in need of a solution.&lt;/P&gt;</description>
      <pubDate>Thu, 06 Oct 2022 15:52:11 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Unable-to-login-S-Mode/m-p/627580#M5334</guid>
      <dc:creator>svensven</dc:creator>
      <dc:date>2022-10-06T15:52:11Z</dc:date>
    </item>
    <item>
      <title>Re: Dropbox Desktop App reCAPTCHA</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Unable-to-login-S-Mode/m-p/627630#M5347</link>
      <description>&lt;P&gt;Hi everyone, I hope you’re all doing great.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;For anyone who’s still having this issue, can you please go &lt;A href="https://www.dropbox.com/support" target="_blank"&gt;here&lt;/A&gt; and open a ticket/email with our support team?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;After you’ve done so, please make sure to send me your ticket numbers here.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Thanks!&lt;/P&gt;</description>
      <pubDate>Thu, 06 Oct 2022 18:21:12 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Unable-to-login-S-Mode/m-p/627630#M5347</guid>
      <dc:creator>Nancy</dc:creator>
      <dc:date>2022-10-06T18:21:12Z</dc:date>
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