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    <title>topic Copy of SOC-2 Report in Security and Permissions</title>
    <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Copy-of-SOC-2-Report/m-p/233415#M568</link>
    <description>&lt;P&gt;Does anyone know how to get a copy of the Dropbox SOC-2 report? We need it as part of a security review. I've been stuck in a loop with their support team for 3 weeks, which keeps directing me to this page (&lt;A href="https://www.dropbox.com/help/security/standards-regulations#SOC2" target="_blank"&gt;https://www.dropbox.com/help/security/standards-regulations#SOC2&lt;/A&gt;), which in turn advises me to contact support.&amp;nbsp;&lt;/P&gt;</description>
    <pubDate>Tue, 26 Jul 2022 10:48:03 GMT</pubDate>
    <dc:creator>sbryant</dc:creator>
    <dc:date>2022-07-26T10:48:03Z</dc:date>
    <item>
      <title>Copy of SOC-2 Report</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Copy-of-SOC-2-Report/m-p/233415#M568</link>
      <description>&lt;P&gt;Does anyone know how to get a copy of the Dropbox SOC-2 report? We need it as part of a security review. I've been stuck in a loop with their support team for 3 weeks, which keeps directing me to this page (&lt;A href="https://www.dropbox.com/help/security/standards-regulations#SOC2" target="_blank"&gt;https://www.dropbox.com/help/security/standards-regulations#SOC2&lt;/A&gt;), which in turn advises me to contact support.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Tue, 26 Jul 2022 10:48:03 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Copy-of-SOC-2-Report/m-p/233415#M568</guid>
      <dc:creator>sbryant</dc:creator>
      <dc:date>2022-07-26T10:48:03Z</dc:date>
    </item>
    <item>
      <title>Re: Copy of SOC-2 Report</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Copy-of-SOC-2-Report/m-p/233439#M569</link>
      <description>Have you done as it suggested on that link and contacted the Business Sales people?</description>
      <pubDate>Sat, 22 Jul 2017 15:09:16 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Copy-of-SOC-2-Report/m-p/233439#M569</guid>
      <dc:creator>Mark</dc:creator>
      <dc:date>2017-07-22T15:09:16Z</dc:date>
    </item>
    <item>
      <title>Re: Copy of SOC-2 Report</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Copy-of-SOC-2-Report/m-p/233474#M570</link>
      <description>Yup. The sales rep says he created a task in the system which, in spite of numerous follow-ups, has been waiting for his manager's approval for a week.&lt;BR /&gt;&lt;BR /&gt;This is apart from the other three tickets I have sitting with the support team.</description>
      <pubDate>Sat, 22 Jul 2017 21:42:39 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Copy-of-SOC-2-Report/m-p/233474#M570</guid>
      <dc:creator>sbryant</dc:creator>
      <dc:date>2017-07-22T21:42:39Z</dc:date>
    </item>
    <item>
      <title>Re: Copy of SOC-2 Report</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Copy-of-SOC-2-Report/m-p/233475#M571</link>
      <description>What are the ticket numbers?</description>
      <pubDate>Sat, 22 Jul 2017 22:01:49 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Copy-of-SOC-2-Report/m-p/233475#M571</guid>
      <dc:creator>Mark</dc:creator>
      <dc:date>2017-07-22T22:01:49Z</dc:date>
    </item>
    <item>
      <title>Re: Copy of SOC-2 Report</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Copy-of-SOC-2-Report/m-p/233671#M572</link>
      <description>&lt;P&gt;&lt;A href="https://dropbox.zendesk.com/hc/requests/6195059" target="_self"&gt;Ticket #6195059: Dropbox Business Support Chat&lt;/A&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;A href="https://dropbox.zendesk.com/hc/requests/6172283" target="_self"&gt;Ticket #6172283: Dropbox Support&lt;/A&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;A href="https://dropbox.zendesk.com/hc/requests/6123063" target="_self"&gt;Ticket #6123063: TEAMS: SOC2 Report&lt;/A&gt;&lt;/P&gt;</description>
      <pubDate>Mon, 24 Jul 2017 16:37:28 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Copy-of-SOC-2-Report/m-p/233671#M572</guid>
      <dc:creator>sbryant</dc:creator>
      <dc:date>2017-07-24T16:37:28Z</dc:date>
    </item>
    <item>
      <title>Re: Copy of SOC-2 Report</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Copy-of-SOC-2-Report/m-p/235178#M573</link>
      <description>&lt;P&gt;FYI, I finally managed to get the SOC-2 by tweeting at their support handle. It's unfortunate, because all other avenues of following up with support, sales, and account management numerous times failed. Instead I was just just bounced around from agent to agent and redirected to contact the same numbers over and over. And after trying for 3 1/2 weeks to find someone who knew how to direct the request, tweeting&amp;nbsp;was my last resort and the only successful one.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Hopefully this tale of woe helps someone else.&lt;/P&gt;</description>
      <pubDate>Wed, 02 Aug 2017 19:32:18 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Copy-of-SOC-2-Report/m-p/235178#M573</guid>
      <dc:creator>sbryant</dc:creator>
      <dc:date>2017-08-02T19:32:18Z</dc:date>
    </item>
    <item>
      <title>Re: Copy of SOC-2 Report</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Copy-of-SOC-2-Report/m-p/235822#M574</link>
      <description>&lt;DIV&gt;&lt;SPAN class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3z66zsz65z7gz85zz86zz70zz79zz80z3z85z6z87ziz78zz83zigfz86zz80z5z80zblcz70zz86z"&gt;Hey &lt;/SPAN&gt;&lt;SPAN class="attrlink url author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3z66zsz65z7gz85zz86zz70zz79zz80z3z85z6z87ziz78zz83zigfz86zz80z5z80zblcz70zz86z"&gt;&lt;A class="attrlink" href="https://www.dropboxforum.com/t5/forums/replypage/board-id/101001011/message-id/1173#" target="_blank" rel="noreferrer nofollow noopener" data-target-href="https://www.dropboxforum.com/t5/forums/replypage/board-id/101001011/message-id/1173#"&gt;&lt;U&gt;@sbryant&lt;/U&gt;&lt;/A&gt;&lt;/SPAN&gt;&lt;SPAN class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3z66zsz65z7gz85zz86zz70zz79zz80z3z85z6z87ziz78zz83zigfz86zz80z5z80zblcz70zz86z"&gt;,&amp;nbsp;&lt;/SPAN&gt;&lt;/DIV&gt;
&lt;DIV&gt;&amp;nbsp;&lt;/DIV&gt;
&lt;DIV&gt;&lt;SPAN class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3z66zsz65z7gz85zz86zz70zz79zz80z3z85z6z87ziz78zz83zigfz86zz80z5z80zblcz70zz86z"&gt;Sorry to hear about the frustration caused, I was glad to hear that your request&amp;nbsp;has been taken care of. &amp;nbsp;&lt;/SPAN&gt;&lt;/DIV&gt;
&lt;DIV&gt;&amp;nbsp;&lt;/DIV&gt;
&lt;DIV&gt;&lt;SPAN class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3z66zsz65z7gz85zz86zz70zz79zz80z3z85z6z87ziz78zz83zigfz86zz80z5z80zblcz70zz86z"&gt;Please keep in mind for future reference that SOC-2 reports must be requested by the Sales team, since they are the ones who can provide it. Because I understand your concern regarding your overall support experience, I’d like to ask you to get back in touch either here or on our twitter/ Facebook handles in case you need assistance and we’ll make sure to do our best to proceed to resolution as soon as possible.&amp;nbsp;&lt;/SPAN&gt;&lt;/DIV&gt;
&lt;DIV&gt;&amp;nbsp;&lt;/DIV&gt;
&lt;DIV&gt;&lt;SPAN class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3z66zsz65z7gz85zz86zz70zz79zz80z3z85z6z87ziz78zz83zigfz86zz80z5z80zblcz70zz86z"&gt;If further assistance is needed, please keep me updated here.&amp;nbsp;&lt;/SPAN&gt;&lt;/DIV&gt;
&lt;DIV&gt;&amp;nbsp;&lt;/DIV&gt;
&lt;DIV&gt;&lt;SPAN class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3z66zsz65z7gz85zz86zz70zz79zz80z3z85z6z87ziz78zz83zigfz86zz80z5z80zblcz70zz86z"&gt;Hope you have a great week ahead,&amp;nbsp;&lt;/SPAN&gt;&lt;/DIV&gt;
&lt;DIV&gt;&lt;SPAN class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3z66zsz65z7gz85zz86zz70zz79zz80z3z85z6z87ziz78zz83zigfz86zz80z5z80zblcz70zz86z"&gt;JaneA&lt;/SPAN&gt;&lt;/DIV&gt;</description>
      <pubDate>Mon, 07 Aug 2017 15:59:31 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Copy-of-SOC-2-Report/m-p/235822#M574</guid>
      <dc:creator>Jane</dc:creator>
      <dc:date>2017-08-07T15:59:31Z</dc:date>
    </item>
    <item>
      <title>Re: Copy of SOC-2 Report</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Copy-of-SOC-2-Report/m-p/236013#M575</link>
      <description>&lt;P&gt;Thanks for following up, Jane. As a note, the help page actually instructs users to contact Sales or Account Management for the SOC-2 report, so this page may need to be updated. &amp;nbsp;(&lt;A href="https://www.dropbox.com/help/security/standards-regulations#SOC2" target="_blank"&gt;https://www.dropbox.com/help/security/standards-regulations#SOC2&lt;/A&gt;) I actually contacted both groups before pinging the Twitter handle.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;When I contacted Account Management, I kept being bounced around from agent to agent&amp;nbsp;and redirected to that same link above which directed me to contact Account Management. This was confounding, because I thought I was talking Account Management. &amp;nbsp;The agents instructed me that I was speaking to the Support Team and needed to contact the Account Management Team, but&amp;nbsp;from the userend, there is no visible difference between the Support and the Account Management. They all routed to the same place.&amp;nbsp;I spoke to five different agents&amp;nbsp;who filed four support tickets over the course of four weeks. I was advised that at least three of the tickets had been escalated for more specific support, but I never received follow-up after&amp;nbsp;the escalations, and the agents told me they could no longer see the original tickets because they'd been escalated.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;For Sales, I spoke with a gentleman who was trying to assist, but I ended up stuck waiting for the task to be approved by his managers for two weeks so they could send me a new NDA, even though I am already a customer of Dropbox. I followed up numerous times, but eventually relented and pinged the Twitter handle.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;All in all, I contacted various avenues of support ten times before the team on Twitter was able to assist.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&lt;FONT size="2" color="#808080"&gt;[This thread is now closed. If you have a similar or new question, &lt;A href="https://www.dropboxforum.com/t5/forums/postpage/category-id/101001000" target="_self"&gt;you can ask here&lt;/A&gt;.]&lt;/FONT&gt;&lt;/P&gt;</description>
      <pubDate>Mon, 28 May 2018 12:23:25 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Copy-of-SOC-2-Report/m-p/236013#M575</guid>
      <dc:creator>sbryant</dc:creator>
      <dc:date>2018-05-28T12:23:25Z</dc:date>
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