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    <title>topic Re: Changed Google SSO address - can no longer access account in Security and Permissions</title>
    <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Changed-Google-SSO-address-can-no-longer-access-account/m-p/640590#M6169</link>
    <description>&lt;P&gt;Hi Megan, thanks!&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;I have Dropbox installed on my Macbook but it's having a fritz because of the sign-in issue - when I open the app, it says "There's already a folder or file named Dropbox".&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Dropbox app on my iPhone is still signed in to the old email address if that is helpful.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;I don't think it's possible to set up the old address as a standalone under my Google Business account but I will try it.&lt;/P&gt;</description>
    <pubDate>Wed, 30 Nov 2022 23:39:48 GMT</pubDate>
    <dc:creator>hmaskell</dc:creator>
    <dc:date>2022-11-30T23:39:48Z</dc:date>
    <item>
      <title>Changed Google SSO address - can no longer access account</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Changed-Google-SSO-address-can-no-longer-access-account/m-p/640187#M6124</link>
      <description>&lt;P&gt;Hi there,&lt;/P&gt;
&lt;P&gt;I use Google SSO for Dropbox. Recently I updated the primary address on my Google account, and now I can't sign in to Dropbox - it has instead created a new account. I can't use the old address to sign in to Google as it's now an alias.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;How can I log back into my Dropbox? I didn't realise this would be such a problem, I thought SSO would get around this because it's still the same account!&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Wed, 30 Nov 2022 06:15:25 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Changed-Google-SSO-address-can-no-longer-access-account/m-p/640187#M6124</guid>
      <dc:creator>hmaskell</dc:creator>
      <dc:date>2022-11-30T06:15:25Z</dc:date>
    </item>
    <item>
      <title>Re: Changed Google SSO address - can no longer access account</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Changed-Google-SSO-address-can-no-longer-access-account/m-p/640247#M6126</link>
      <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1595856"&gt;@hmaskell&lt;/a&gt;, thanks for bringing this to our attention.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Are you part of a Dropbox Business team or using an Google business-level SSO credentials?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Did you originally sign up to Dropbox using Google SSO, or the original email with a password and then later switched to SSO?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;This will help me to assist further!&lt;/P&gt;</description>
      <pubDate>Wed, 30 Nov 2022 06:14:59 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Changed-Google-SSO-address-can-no-longer-access-account/m-p/640247#M6126</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2022-11-30T06:14:59Z</dc:date>
    </item>
    <item>
      <title>Re: Changed Google SSO address - can no longer access account</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Changed-Google-SSO-address-can-no-longer-access-account/m-p/640534#M6152</link>
      <description>&lt;P&gt;Hi Jay!&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Thanks for your response. I was originally on a Business plan, but downgraded to a Professional one as my needs changed. I am using a Google Business SSO sign-in (I think?).&lt;/P&gt;&lt;P&gt;I am fairly certain I signed up with SSO to begin with.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Wed, 30 Nov 2022 20:37:11 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Changed-Google-SSO-address-can-no-longer-access-account/m-p/640534#M6152</guid>
      <dc:creator>hmaskell</dc:creator>
      <dc:date>2022-11-30T20:37:11Z</dc:date>
    </item>
    <item>
      <title>Re: Changed Google SSO address - can no longer access account</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Changed-Google-SSO-address-can-no-longer-access-account/m-p/640585#M6168</link>
      <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1595856"&gt;@hmaskell&lt;/a&gt;, sorry to jump in here!&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Do you have any linked devices to your old Dropbox account at the moment? Also, would it be possible to make the alias email address, into a standalone one?&lt;/P&gt;</description>
      <pubDate>Wed, 30 Nov 2022 23:23:18 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Changed-Google-SSO-address-can-no-longer-access-account/m-p/640585#M6168</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2022-11-30T23:23:18Z</dc:date>
    </item>
    <item>
      <title>Re: Changed Google SSO address - can no longer access account</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Changed-Google-SSO-address-can-no-longer-access-account/m-p/640590#M6169</link>
      <description>&lt;P&gt;Hi Megan, thanks!&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;I have Dropbox installed on my Macbook but it's having a fritz because of the sign-in issue - when I open the app, it says "There's already a folder or file named Dropbox".&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Dropbox app on my iPhone is still signed in to the old email address if that is helpful.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;I don't think it's possible to set up the old address as a standalone under my Google Business account but I will try it.&lt;/P&gt;</description>
      <pubDate>Wed, 30 Nov 2022 23:39:48 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Changed-Google-SSO-address-can-no-longer-access-account/m-p/640590#M6169</guid>
      <dc:creator>hmaskell</dc:creator>
      <dc:date>2022-11-30T23:39:48Z</dc:date>
    </item>
    <item>
      <title>Re: Changed Google SSO address - can no longer access account</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Changed-Google-SSO-address-can-no-longer-access-account/m-p/640997#M6198</link>
      <description>&lt;P&gt;If the mobile app is still signed into your old email, then it could mean there are two separate accounts.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Have you tried &lt;A href="https://www.dropbox.com/forgot" target="_blank"&gt;resetting the password&lt;/A&gt; for the account visible on your phone?&lt;/P&gt;</description>
      <pubDate>Fri, 02 Dec 2022 11:10:48 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Changed-Google-SSO-address-can-no-longer-access-account/m-p/640997#M6198</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2022-12-02T11:10:48Z</dc:date>
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