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    <title>topic Re: Account email inaccessible, can't get security code in Security and Permissions</title>
    <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Account-email-inaccessible-can-t-get-security-code/m-p/640788#M6184</link>
    <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1595936"&gt;@spacefield&lt;/a&gt;, apologies for jumping in.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;In this case, I’d like you to open a support ticket, so that we can investigate this further and see what other options there may be. You can follow these steps to open a ticket:&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;1. Make sure that you are NOT signed in to ANY Dropbox account in your internet browser.&lt;/P&gt;
&lt;P&gt;2. Go to this page &lt;A href="https://www.dropbox.com/support/sign-in-issues" target="_blank"&gt;&lt;U&gt;https://www.dropbox.com/support/sign-in-issues&lt;/U&gt;&lt;/A&gt;, and click on the “Can’t sign in?” option.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;3. Scroll down the page to “Submit a Help Request”.&lt;/P&gt;
&lt;P&gt;4. Enter your information, make sure that you enter an email address that you currently have access to, and submit it.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;5. You will then receive a confirmation email that will have a ticket number.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Once you have a confirmation email with a ticket number, please forward it to us here and we’ll take it from there.&lt;/P&gt;</description>
    <pubDate>Thu, 01 Dec 2022 16:32:41 GMT</pubDate>
    <dc:creator>Nancy</dc:creator>
    <dc:date>2022-12-01T16:32:41Z</dc:date>
    <item>
      <title>Account email inaccessible, can't get security code</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Account-email-inaccessible-can-t-get-security-code/m-p/640244#M6129</link>
      <description>&lt;P&gt;Hello,&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp; &amp;nbsp;I have a dropbox account and the original owner of the domain used with my email passed away. Domain no longer has an mx record tied to a productivity suite and is under ownership of a new owner. They are not able to create a custom alias or address as the domain is used for hosted wordpress.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp; The problem I have is not being able to receive the six digit code login to the email address associated with my dropbox account. What can I do to get signed into dropbox so I can download a copy of my files? Thank you.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Wed, 30 Nov 2022 11:07:00 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Account-email-inaccessible-can-t-get-security-code/m-p/640244#M6129</guid>
      <dc:creator>spacefield</dc:creator>
      <dc:date>2022-11-30T11:07:00Z</dc:date>
    </item>
    <item>
      <title>Re: Account email inaccessible, can't get security code</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Account-email-inaccessible-can-t-get-security-code/m-p/640308#M6131</link>
      <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1595936"&gt;@spacefield&lt;/a&gt;, thanks for bringing this to our attention.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Do you have any device currently connected to your Dropbox account, such as a computer of mobile device?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;This will help me to assist further!&lt;/P&gt;</description>
      <pubDate>Wed, 30 Nov 2022 11:10:04 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Account-email-inaccessible-can-t-get-security-code/m-p/640308#M6131</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2022-11-30T11:10:04Z</dc:date>
    </item>
    <item>
      <title>Re: Account email inaccessible, can't get security code</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Account-email-inaccessible-can-t-get-security-code/m-p/640424#M6141</link>
      <description>&lt;P&gt;Hello, Jay!&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;I have no devices attached to the account.&amp;nbsp;At the time I was using dropbox, there was no requirement for a phone number or 2FA as I recall. My last login to the dropbox account was 2017. Since then I have upgraded from a PC to Mac and also changed cell phone carrier/phone number.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Wed, 30 Nov 2022 15:22:34 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Account-email-inaccessible-can-t-get-security-code/m-p/640424#M6141</guid>
      <dc:creator>spacefield</dc:creator>
      <dc:date>2022-11-30T15:22:34Z</dc:date>
    </item>
    <item>
      <title>Re: Account email inaccessible, can't get security code</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Account-email-inaccessible-can-t-get-security-code/m-p/640519#M6150</link>
      <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1595936"&gt;@spacefield&lt;/a&gt;, do you see any error messages when you try to sign into your Dropbox account?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I am asking, because usually Dropbox deletes inactive accounts, and you mentioned that the last time you accessed the account was back in 2017.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If there's no activity on your Dropbox account for an extended period of time, we will notify you—or the account owner—in an email.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Wed, 30 Nov 2022 19:44:55 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Account-email-inaccessible-can-t-get-security-code/m-p/640519#M6150</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2022-11-30T19:44:55Z</dc:date>
    </item>
    <item>
      <title>Re: Account email inaccessible, can't get security code</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Account-email-inaccessible-can-t-get-security-code/m-p/640612#M6170</link>
      <description>&lt;P&gt;Hi Megan, when I sign on to the account with the username and password that I recall, the following appears. I don't think my account is deactivated. It wants me to enter the code to continue.&amp;nbsp;&lt;/P&gt;&lt;P&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="spacefield_0-1669861955564.png" style="width: 400px;"&gt;&lt;img src="https://www.dropboxforum.com/t5/image/serverpage/image-id/33348iF49C6AD04FACD585/image-size/medium?v=v2&amp;amp;px=400" role="button" title="spacefield_0-1669861955564.png" alt="spacefield_0-1669861955564.png" /&gt;&lt;/span&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Thu, 01 Dec 2022 02:33:02 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Account-email-inaccessible-can-t-get-security-code/m-p/640612#M6170</guid>
      <dc:creator>spacefield</dc:creator>
      <dc:date>2022-12-01T02:33:02Z</dc:date>
    </item>
    <item>
      <title>Re: Account email inaccessible, can't get security code</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Account-email-inaccessible-can-t-get-security-code/m-p/640788#M6184</link>
      <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1595936"&gt;@spacefield&lt;/a&gt;, apologies for jumping in.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;In this case, I’d like you to open a support ticket, so that we can investigate this further and see what other options there may be. You can follow these steps to open a ticket:&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;1. Make sure that you are NOT signed in to ANY Dropbox account in your internet browser.&lt;/P&gt;
&lt;P&gt;2. Go to this page &lt;A href="https://www.dropbox.com/support/sign-in-issues" target="_blank"&gt;&lt;U&gt;https://www.dropbox.com/support/sign-in-issues&lt;/U&gt;&lt;/A&gt;, and click on the “Can’t sign in?” option.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;3. Scroll down the page to “Submit a Help Request”.&lt;/P&gt;
&lt;P&gt;4. Enter your information, make sure that you enter an email address that you currently have access to, and submit it.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;5. You will then receive a confirmation email that will have a ticket number.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Once you have a confirmation email with a ticket number, please forward it to us here and we’ll take it from there.&lt;/P&gt;</description>
      <pubDate>Thu, 01 Dec 2022 16:32:41 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Account-email-inaccessible-can-t-get-security-code/m-p/640788#M6184</guid>
      <dc:creator>Nancy</dc:creator>
      <dc:date>2022-12-01T16:32:41Z</dc:date>
    </item>
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