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  <channel>
    <title>topic Re: Cannot log into Dropbox account in Security and Permissions</title>
    <link>https://www.dropboxforum.com/t5/Security-and-Permissions/quot-Failed-to-send-text-message-for-two-step-verification-quot/m-p/656156#M7021</link>
    <description>&lt;P&gt;Hi&lt;/P&gt;&lt;P&gt;I"ve signed in through another dropbox account as I can access my main account. &amp;nbsp;Dropbox say they are unable to send authentication to my phone. &amp;nbsp;is this a current issue with Dropbox generally? So far its taken almost 24 hours to get a response similar to what I can find on line, none of which is any help. &amp;nbsp;Any suggestions? &amp;nbsp;Dropbox isn't blocked on my phone and so far its always worked fine. &amp;nbsp;I have important info to access but am really stuck. &amp;nbsp;I'm in New Zealand - are responses on European time?&lt;/P&gt;</description>
    <pubDate>Thu, 02 Feb 2023 19:34:08 GMT</pubDate>
    <dc:creator>mike561</dc:creator>
    <dc:date>2023-02-02T19:34:08Z</dc:date>
    <item>
      <title>"Failed to send text message for two-step verification" error when trying to sign in</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/quot-Failed-to-send-text-message-for-two-step-verification-quot/m-p/655914#M6999</link>
      <description>&lt;P&gt;Hi,&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I am facing the same issue.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;A href="https://www.dropbox.com/support/ticket/20977317" target="_blank" rel="noopener"&gt;Ticket #20977317: DB: cannot access my account&lt;/A&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Thu, 02 Feb 2023 15:28:02 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/quot-Failed-to-send-text-message-for-two-step-verification-quot/m-p/655914#M6999</guid>
      <dc:creator>jonmchee</dc:creator>
      <dc:date>2023-02-02T15:28:02Z</dc:date>
    </item>
    <item>
      <title>Re: Cannot log into Dropbox account</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/quot-Failed-to-send-text-message-for-two-step-verification-quot/m-p/655915#M7000</link>
      <description>&lt;P&gt;Hi,&lt;/P&gt;&lt;P&gt;I am new to this thread and I have the same issue. Has yours been resolved?&lt;/P&gt;</description>
      <pubDate>Thu, 02 Feb 2023 07:34:39 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/quot-Failed-to-send-text-message-for-two-step-verification-quot/m-p/655915#M7000</guid>
      <dc:creator>jonmchee</dc:creator>
      <dc:date>2023-02-02T07:34:39Z</dc:date>
    </item>
    <item>
      <title>Failed to send text message for two-step verification</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/quot-Failed-to-send-text-message-for-two-step-verification-quot/m-p/655918#M7007</link>
      <description>&lt;PRE&gt;&lt;SPAN class=""&gt;Yesterday I was configuring a new smartphone, when I went to enter the Dropbox credentials it gave me an authentication error. So I went to the web and it gave an error "Failed to send text message for two-step verification"&lt;/SPAN&gt;&lt;/PRE&gt;</description>
      <pubDate>Thu, 02 Feb 2023 07:41:27 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/quot-Failed-to-send-text-message-for-two-step-verification-quot/m-p/655918#M7007</guid>
      <dc:creator>Agustin_NM</dc:creator>
      <dc:date>2023-02-02T07:41:27Z</dc:date>
    </item>
    <item>
      <title>Re: Cannot log into Dropbox account</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/quot-Failed-to-send-text-message-for-two-step-verification-quot/m-p/655924#M7001</link>
      <description>&lt;P&gt;Hi,&lt;/P&gt;&lt;P&gt;I am new to this thread and I have the same issue.&lt;SPAN&gt;&amp;nbsp;Dropbox can´t send sms for verification.&amp;nbsp;I live in Spain.&lt;/SPAN&gt;&lt;/P&gt;</description>
      <pubDate>Thu, 02 Feb 2023 07:52:57 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/quot-Failed-to-send-text-message-for-two-step-verification-quot/m-p/655924#M7001</guid>
      <dc:creator>Agustin_NM</dc:creator>
      <dc:date>2023-02-02T07:52:57Z</dc:date>
    </item>
    <item>
      <title>Re: Cannot log into Dropbox account</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/quot-Failed-to-send-text-message-for-two-step-verification-quot/m-p/655944#M7002</link>
      <description>&lt;P&gt;Hey &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1614705"&gt;@jonmchee&lt;/a&gt;, thanks for the ticket ID.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I was able to locate it in our system and passed your comments on to the agent handling your case.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;You should be hearing from them soon, but please let us know if you have anything else to add in the meantime.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;As for you &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1614711"&gt;@Agustin_NM&lt;/a&gt;&lt;/SPAN&gt;, would it be OK if we reached out via email to have a further look internally?&lt;/P&gt;</description>
      <pubDate>Thu, 02 Feb 2023 09:13:26 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/quot-Failed-to-send-text-message-for-two-step-verification-quot/m-p/655944#M7002</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2023-02-02T09:13:26Z</dc:date>
    </item>
    <item>
      <title>Re: Cannot log into Dropbox account</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/quot-Failed-to-send-text-message-for-two-step-verification-quot/m-p/655964#M7003</link>
      <description>&lt;P&gt;Hi @Walter, you can contact me at my email, although the Dropbox user I'm having problems with is another. I had to access the community with this.&lt;/P&gt;</description>
      <pubDate>Thu, 02 Feb 2023 10:59:06 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/quot-Failed-to-send-text-message-for-two-step-verification-quot/m-p/655964#M7003</guid>
      <dc:creator>Agustin_NM</dc:creator>
      <dc:date>2023-02-02T10:59:06Z</dc:date>
    </item>
    <item>
      <title>Re: Cannot log into Dropbox account</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/quot-Failed-to-send-text-message-for-two-step-verification-quot/m-p/655974#M7004</link>
      <description>Hi @Walter, I tried to reach out on Messenger and here in the chat group. It has been 12hours and no agent has approached me yet. I need to know if there is a bug with the new login or if the account has been compromised. I work with extremely sensitive client files.</description>
      <pubDate>Thu, 02 Feb 2023 12:12:31 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/quot-Failed-to-send-text-message-for-two-step-verification-quot/m-p/655974#M7004</guid>
      <dc:creator>jonmchee</dc:creator>
      <dc:date>2023-02-02T12:12:31Z</dc:date>
    </item>
    <item>
      <title>Re: Cannot log into Dropbox account</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/quot-Failed-to-send-text-message-for-two-step-verification-quot/m-p/655982#M7005</link>
      <description>&lt;P&gt;I suspect the problems have to do with two factor authentication. It has let me reset the password with a recovery email. But it still won't let me enter the account with the error that it can't send the verification SMS to my mobile, that's on the web. In the app it gives an invalid password error, that's why at first I reset the password, but then I saw that it was a 2FA system failure. To clarify that this happened to me because I was configuring a new smartphone, Dropbox still works fine on the old one. I don't think this has to do with a security breach.&lt;/P&gt;</description>
      <pubDate>Thu, 02 Feb 2023 12:39:18 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/quot-Failed-to-send-text-message-for-two-step-verification-quot/m-p/655982#M7005</guid>
      <dc:creator>Agustin_NM</dc:creator>
      <dc:date>2023-02-02T12:39:18Z</dc:date>
    </item>
    <item>
      <title>Re: Cannot log into Dropbox account</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/quot-Failed-to-send-text-message-for-two-step-verification-quot/m-p/655986#M7006</link>
      <description>Hi Agustin, I am experiencing the exact same error as you described. Difference is I didn’t make any changes on my phone or any other devices associated.</description>
      <pubDate>Thu, 02 Feb 2023 12:43:13 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/quot-Failed-to-send-text-message-for-two-step-verification-quot/m-p/655986#M7006</guid>
      <dc:creator>jonmchee</dc:creator>
      <dc:date>2023-02-02T12:43:13Z</dc:date>
    </item>
    <item>
      <title>Re: Cannot log into Dropbox account</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/quot-Failed-to-send-text-message-for-two-step-verification-quot/m-p/656156#M7021</link>
      <description>&lt;P&gt;Hi&lt;/P&gt;&lt;P&gt;I"ve signed in through another dropbox account as I can access my main account. &amp;nbsp;Dropbox say they are unable to send authentication to my phone. &amp;nbsp;is this a current issue with Dropbox generally? So far its taken almost 24 hours to get a response similar to what I can find on line, none of which is any help. &amp;nbsp;Any suggestions? &amp;nbsp;Dropbox isn't blocked on my phone and so far its always worked fine. &amp;nbsp;I have important info to access but am really stuck. &amp;nbsp;I'm in New Zealand - are responses on European time?&lt;/P&gt;</description>
      <pubDate>Thu, 02 Feb 2023 19:34:08 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/quot-Failed-to-send-text-message-for-two-step-verification-quot/m-p/656156#M7021</guid>
      <dc:creator>mike561</dc:creator>
      <dc:date>2023-02-02T19:34:08Z</dc:date>
    </item>
    <item>
      <title>Re: Cannot log into Dropbox account</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/quot-Failed-to-send-text-message-for-two-step-verification-quot/m-p/656159#M7022</link>
      <description>&lt;P&gt;I see I made a spelling mistake there. &amp;nbsp;I Cant access my main account&lt;/P&gt;</description>
      <pubDate>Thu, 02 Feb 2023 19:35:21 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/quot-Failed-to-send-text-message-for-two-step-verification-quot/m-p/656159#M7022</guid>
      <dc:creator>mike561</dc:creator>
      <dc:date>2023-02-02T19:35:21Z</dc:date>
    </item>
    <item>
      <title>Re: Cannot log into Dropbox account</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/quot-Failed-to-send-text-message-for-two-step-verification-quot/m-p/656265#M7033</link>
      <description>&lt;P&gt;Hi everyone, have you already tried to contact the &lt;A href="https://www.dropbox.com/support" target="_blank"&gt;support team&lt;/A&gt; directly regarding this matter?&lt;/P&gt;</description>
      <pubDate>Fri, 03 Feb 2023 00:54:26 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/quot-Failed-to-send-text-message-for-two-step-verification-quot/m-p/656265#M7033</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2023-02-03T00:54:26Z</dc:date>
    </item>
    <item>
      <title>Re: Cannot log into Dropbox account</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/quot-Failed-to-send-text-message-for-two-step-verification-quot/m-p/656267#M7034</link>
      <description>I have but the agent just asked me to upload screenshots of the problem. I did so immediately and there is no response thereafter. It’s been 24hours. I am frankly really surprised at how harrowing this experience is, it really feels very unsafe to keep my files with DB in future. I really hope you can escalate this quickly and get it resolved asap and restore my faith in this.</description>
      <pubDate>Fri, 03 Feb 2023 00:59:23 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/quot-Failed-to-send-text-message-for-two-step-verification-quot/m-p/656267#M7034</guid>
      <dc:creator>jonmchee</dc:creator>
      <dc:date>2023-02-03T00:59:23Z</dc:date>
    </item>
    <item>
      <title>Re: Cannot log into Dropbox account</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/quot-Failed-to-send-text-message-for-two-step-verification-quot/m-p/656278#M7035</link>
      <description>&lt;P&gt;Do you have the ticket ID from the email in order to locate it on the system?&lt;/P&gt;</description>
      <pubDate>Fri, 03 Feb 2023 02:02:18 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/quot-Failed-to-send-text-message-for-two-step-verification-quot/m-p/656278#M7035</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2023-02-03T02:02:18Z</dc:date>
    </item>
    <item>
      <title>Re: Cannot log into Dropbox account</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/quot-Failed-to-send-text-message-for-two-step-verification-quot/m-p/656281#M7036</link>
      <description>#20977317&lt;BR /&gt;Agent is Colby.</description>
      <pubDate>Fri, 03 Feb 2023 02:06:38 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/quot-Failed-to-send-text-message-for-two-step-verification-quot/m-p/656281#M7036</guid>
      <dc:creator>jonmchee</dc:creator>
      <dc:date>2023-02-03T02:06:38Z</dc:date>
    </item>
    <item>
      <title>Re: Cannot log into Dropbox account</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/quot-Failed-to-send-text-message-for-two-step-verification-quot/m-p/656282#M7037</link>
      <description>&lt;P&gt;Hi&lt;/P&gt;&lt;P&gt;Yes I've been in contact and the reply didn't seem to understand that I wasn't getting the 2FA in the first place. &amp;nbsp;All I was getting was "unable to send", and gave suggestions that I've already read in various chat sites that weren't helping. &amp;nbsp;The contact between time is also frustrating as I'm unable to access client files where sensitive information is stored.&lt;/P&gt;</description>
      <pubDate>Fri, 03 Feb 2023 02:13:28 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/quot-Failed-to-send-text-message-for-two-step-verification-quot/m-p/656282#M7037</guid>
      <dc:creator>mike561</dc:creator>
      <dc:date>2023-02-03T02:13:28Z</dc:date>
    </item>
    <item>
      <title>Re: Cannot log into Dropbox account</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/quot-Failed-to-send-text-message-for-two-step-verification-quot/m-p/656283#M7038</link>
      <description>Exactly the same experience I am having!</description>
      <pubDate>Fri, 03 Feb 2023 02:23:26 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/quot-Failed-to-send-text-message-for-two-step-verification-quot/m-p/656283#M7038</guid>
      <dc:creator>jonmchee</dc:creator>
      <dc:date>2023-02-03T02:23:26Z</dc:date>
    </item>
    <item>
      <title>Re: Cannot log into Dropbox account</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/quot-Failed-to-send-text-message-for-two-step-verification-quot/m-p/656299#M7042</link>
      <description>Hi Jay,&lt;BR /&gt;&lt;BR /&gt;Any updates?</description>
      <pubDate>Fri, 03 Feb 2023 05:04:35 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/quot-Failed-to-send-text-message-for-two-step-verification-quot/m-p/656299#M7042</guid>
      <dc:creator>jonmchee</dc:creator>
      <dc:date>2023-02-03T05:04:35Z</dc:date>
    </item>
    <item>
      <title>Re: Cannot log into Dropbox account</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/quot-Failed-to-send-text-message-for-two-step-verification-quot/m-p/656322#M7045</link>
      <description>Hi, it’s been 48 hours. Still no resolution. I want to cancel all my accounts.. What will become of all my files? Will you guys guarantee that they will be deleted?</description>
      <pubDate>Fri, 03 Feb 2023 08:00:34 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/quot-Failed-to-send-text-message-for-two-step-verification-quot/m-p/656322#M7045</guid>
      <dc:creator>jonmchee</dc:creator>
      <dc:date>2023-02-03T08:00:34Z</dc:date>
    </item>
    <item>
      <title>Re: Cannot log into Dropbox account</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/quot-Failed-to-send-text-message-for-two-step-verification-quot/m-p/656323#M7046</link>
      <description>&lt;P&gt;48 hours and no one at Dropbox has fixed the 2FA system crash issue. Are all the technicians on vacation? There must be thousands of accounts with 2FA activated, as they require this security measure, the user will not be able to access them. It's a shame that Dropbox ends this disrespect for its users. It's time to leave Dropbox.&lt;/P&gt;</description>
      <pubDate>Fri, 03 Feb 2023 08:19:51 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/quot-Failed-to-send-text-message-for-two-step-verification-quot/m-p/656323#M7046</guid>
      <dc:creator>Agustin_NM</dc:creator>
      <dc:date>2023-02-03T08:19:51Z</dc:date>
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