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  <channel>
    <title>topic Re: Os X 10.13 High Sierra &amp;amp; Smart Sync in Security and Permissions</title>
    <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Inability-to-Activate-Smart-Sync-remote-management-software-amp/m-p/272762#M750</link>
    <description>&lt;P&gt;Thanks for the pointer on the VNC - this was the issue for us also as we were trying to enable it remotely using 3rd party RMM&lt;/P&gt;</description>
    <pubDate>Tue, 17 Apr 2018 09:56:39 GMT</pubDate>
    <dc:creator>IIT</dc:creator>
    <dc:date>2018-04-17T09:56:39Z</dc:date>
    <item>
      <title>Inability to Activate Smart Sync (remote management software &amp; third party pointing device drivers).</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Inability-to-Activate-Smart-Sync-remote-management-software-amp/m-p/272293#M746</link>
      <description>&lt;P&gt;Any luck?&amp;nbsp; I have a machine that I just updated to 10.13.4 and clicking "Allow" still does nothing for enabling the smart sync extension.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;EDIT: I was trying to do this via VNC to a mac that did not have a display, keyboard, or mouse attached.&amp;nbsp; Once I attached those items, I was able to click the "Allow" button.&amp;nbsp; Apparently you cannot click that button from a VNC session.&amp;nbsp; Lesson learned.&amp;nbsp;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Tue, 26 Jul 2022 11:21:10 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Inability-to-Activate-Smart-Sync-remote-management-software-amp/m-p/272293#M746</guid>
      <dc:creator>c1000</dc:creator>
      <dc:date>2022-07-26T11:21:10Z</dc:date>
    </item>
    <item>
      <title>Re: Os X 10.13 High Sierra &amp; Smart Sync</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Inability-to-Activate-Smart-Sync-remote-management-software-amp/m-p/272364#M747</link>
      <description>&lt;P&gt;Guys, sorry for the delay in responding, but yes, i have to say that since the 10.13.4 update to High Sierra, we are finally seeing some relief with Smart Sync. I tried&amp;nbsp;installing DB a couple of ways just to be sure. We tried installing under a new image. New install. Clean install. As well as an upgrade in-place. Yosemite to High Sierra to be exact. So not sure what's happening in your environment. Give us a little more detail. Maybe we can figure it out for you&lt;/P&gt;</description>
      <pubDate>Fri, 13 Apr 2018 12:59:34 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Inability-to-Activate-Smart-Sync-remote-management-software-amp/m-p/272364#M747</guid>
      <dc:creator>monaronyc</dc:creator>
      <dc:date>2018-04-13T12:59:34Z</dc:date>
    </item>
    <item>
      <title>Re: Os X 10.13 High Sierra &amp; Smart Sync</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Inability-to-Activate-Smart-Sync-remote-management-software-amp/m-p/272759#M748</link>
      <description>&lt;P&gt;For anyone experiencing this issue we have now resolved it. The issue we experienced with nothing happening when we clicked the Allow button was due to the fact we were trying this using remote control tools.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;OSX Sierra prevents 3rd party apps that emulate the mouse from pressing this button. As soon as we had the end user press the Allow button using the direct connected mouse/trackpad this enabled Smart Sync on the device.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Confirmed working on OSX 10.13.4 with Dropbox Client v47.4.74&lt;/P&gt;</description>
      <pubDate>Tue, 17 Apr 2018 09:55:15 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Inability-to-Activate-Smart-Sync-remote-management-software-amp/m-p/272759#M748</guid>
      <dc:creator>IIT</dc:creator>
      <dc:date>2018-04-17T09:55:15Z</dc:date>
    </item>
    <item>
      <title>Re: Os X 10.13 High Sierra &amp; Smart Sync</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Inability-to-Activate-Smart-Sync-remote-management-software-amp/m-p/272761#M749</link>
      <description>&lt;P&gt;Hey C1000,&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;following your edit :&lt;/P&gt;&lt;BLOCKQUOTE&gt;&lt;P&gt;EDIT: I was trying to do this via VNC to a mac that did not have a display, keyboard, or mouse attached.&amp;nbsp; Once I attached those items, I was able to click the "Allow" button.&amp;nbsp; Apparently you cannot click that button from a VNC session.&amp;nbsp; Lesson learned.&amp;nbsp;&amp;nbsp;&lt;/P&gt;&lt;/BLOCKQUOTE&gt;&lt;P&gt;&amp;nbsp;Can I just state that you saved us such aggro as the Dropbox support has been abismal for us, as we were remoting onto users workstations, on attempting to press allow through our remote software we encountered the same issue&amp;nbsp; due to the updated security within High Sierra!&lt;BR /&gt;&lt;BR /&gt;For all, I advise that you make sure Mac's are on the latest update : 10.13.4 and if you are enabling Smart Sync, ensure that the user has admin privlidges and would advise doing it in person on the Mac itself, or asking the end user to press on the "Allow" button if you are doing it remote otherwise it won't work. The workstation will then need to reboot.&lt;BR /&gt;&lt;BR /&gt;We have tested this and it has now worked for us for one user, so we will now roll this out for another 20 users.&lt;BR /&gt;&lt;BR /&gt;Hope this helps people!&lt;/P&gt;&lt;BLOCKQUOTE&gt;&lt;HR /&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/659719"&gt;@c1000&lt;/a&gt;&lt;/BLOCKQUOTE&gt;</description>
      <pubDate>Tue, 17 Apr 2018 09:56:03 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Inability-to-Activate-Smart-Sync-remote-management-software-amp/m-p/272761#M749</guid>
      <dc:creator>paulowen8</dc:creator>
      <dc:date>2018-04-17T09:56:03Z</dc:date>
    </item>
    <item>
      <title>Re: Os X 10.13 High Sierra &amp; Smart Sync</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Inability-to-Activate-Smart-Sync-remote-management-software-amp/m-p/272762#M750</link>
      <description>&lt;P&gt;Thanks for the pointer on the VNC - this was the issue for us also as we were trying to enable it remotely using 3rd party RMM&lt;/P&gt;</description>
      <pubDate>Tue, 17 Apr 2018 09:56:39 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Inability-to-Activate-Smart-Sync-remote-management-software-amp/m-p/272762#M750</guid>
      <dc:creator>IIT</dc:creator>
      <dc:date>2018-04-17T09:56:39Z</dc:date>
    </item>
    <item>
      <title>Re: Os X 10.13 High Sierra &amp; Smart Sync</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Inability-to-Activate-Smart-Sync-remote-management-software-amp/m-p/272881#M751</link>
      <description>&lt;P&gt;Thanks, it worked... amazing. Once again the mysteries of code.&lt;/P&gt;</description>
      <pubDate>Tue, 17 Apr 2018 21:38:07 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Inability-to-Activate-Smart-Sync-remote-management-software-amp/m-p/272881#M751</guid>
      <dc:creator>usegnini</dc:creator>
      <dc:date>2018-04-17T21:38:07Z</dc:date>
    </item>
    <item>
      <title>Re: Os X 10.13 High Sierra &amp; Smart Sync</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Inability-to-Activate-Smart-Sync-remote-management-software-amp/m-p/273125#M752</link>
      <description>&lt;P&gt;Just to jump in here, it's always best to state exactly how you're changing details on the machine.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If you're using VNC, remote logins, teamviewer, or any other software, this can conflict with the OS, as&amp;nbsp;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/635026"&gt;@IIT&lt;/a&gt;&amp;nbsp;said. If emulated mouse presses aren't allowed, then you're prevented from doing even the most basic of functions.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Without telling us this aspect, you're preventing us from investigating the matter in further detail. Even though to you it might be insignificant to login to a user's machine remotely, bear in mind this isn't the standard method&amp;nbsp;for our own troubleshooting, and it could indicate more issues than a simple mouse emulation.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;We're glad to hear that this has helped all the users so far in relation to clicking the Allow button. If however anyone is still experiencing problems, please let us know more!&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Thu, 19 Apr 2018 11:38:52 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Inability-to-Activate-Smart-Sync-remote-management-software-amp/m-p/273125#M752</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2018-04-19T11:38:52Z</dc:date>
    </item>
    <item>
      <title>Re: Os X 10.13 High Sierra &amp; Smart Sync</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Inability-to-Activate-Smart-Sync-remote-management-software-amp/m-p/273126#M753</link>
      <description>&lt;P&gt;Thanks for your update.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Some feedback for your support (Dropbox).&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;You never asked the question or were you (Dropbox) aware of this issue with remote access on Apple devices or you would have suggested it as a possible solution. I have found the support from Dropbox in resolving this issue very poor and whilst the community has been a significantly more helpful resource.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;The community has identified an issue and fix and I suggest it's added to your KB or documentation for deplying and enabling smart sync on Mac devices so other users don't waste days of their time looking for the fix and re-building machines.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Thu, 19 Apr 2018 11:44:56 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Inability-to-Activate-Smart-Sync-remote-management-software-amp/m-p/273126#M753</guid>
      <dc:creator>IIT</dc:creator>
      <dc:date>2018-04-19T11:44:56Z</dc:date>
    </item>
    <item>
      <title>Re: Os X 10.13 High Sierra &amp; Smart Sync</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Inability-to-Activate-Smart-Sync-remote-management-software-amp/m-p/273205#M754</link>
      <description>Glad I was able to help!</description>
      <pubDate>Thu, 19 Apr 2018 19:07:19 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Inability-to-Activate-Smart-Sync-remote-management-software-amp/m-p/273205#M754</guid>
      <dc:creator>c1000</dc:creator>
      <dc:date>2018-04-19T19:07:19Z</dc:date>
    </item>
    <item>
      <title>Re: Os X 10.13 High Sierra &amp; Smart Sync</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Inability-to-Activate-Smart-Sync-remote-management-software-amp/m-p/273569#M757</link>
      <description>&lt;P&gt;&lt;SPAN class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3z66zwz72zz87zz79zz74zz74zz83zz79zz67zz88zz70zz73zz74zz65ziz87z6nz73zaz74z3z70zz84zz74zz75zz68zv"&gt;Hey &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/644573"&gt;@wendywdf&lt;/a&gt;, it would be better to post your question in a more suitable forum, as our community deals with Dropbox-related issues. You may try using an online search service to get results more relevant to your query. &lt;/SPAN&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;SPAN class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3z66zwz72zz87zz79zz74zz74zz83zz79zz67zz88zz70zz73zz74zz65ziz87z6nz73zaz74z3z70zz84zz74zz75zz68zv"&gt;Cheers!&amp;nbsp;&lt;/SPAN&gt;&lt;/P&gt;</description>
      <pubDate>Mon, 23 Apr 2018 16:10:00 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Inability-to-Activate-Smart-Sync-remote-management-software-amp/m-p/273569#M757</guid>
      <dc:creator>Sanchez</dc:creator>
      <dc:date>2018-04-23T16:10:00Z</dc:date>
    </item>
    <item>
      <title>Activate SmartSync</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Inability-to-Activate-Smart-Sync-remote-management-software-amp/m-p/274884#M758</link>
      <description>&lt;P&gt;Hello,&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;I try to activate Smartsync on my mac (10.13.4) and it opens the pref pane, but after typing my PW the Autorise button doesn't do anything, it reacts as a button (On off) but nothing happens.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Any clue?&lt;/P&gt;</description>
      <pubDate>Thu, 03 May 2018 09:35:02 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Inability-to-Activate-Smart-Sync-remote-management-software-amp/m-p/274884#M758</guid>
      <dc:creator>GillesB-EXO</dc:creator>
      <dc:date>2018-05-03T09:35:02Z</dc:date>
    </item>
    <item>
      <title>Activate Smart Sync not possible</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Inability-to-Activate-Smart-Sync-remote-management-software-amp/m-p/274885#M759</link>
      <description>&lt;P&gt;Hello,&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;I try to activate Smart sync on my mac running under OSX 10.13.4, and it asks to open pref pane, which &amp;nbsp;displays a message about Dorpbox being blocked, then I type my PW to unlock, and then I click on autorize but nothing happens despite the fatc that the button behaves normally.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Any clue?&lt;/P&gt;</description>
      <pubDate>Thu, 03 May 2018 09:40:09 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Inability-to-Activate-Smart-Sync-remote-management-software-amp/m-p/274885#M759</guid>
      <dc:creator>GillesB-EXO</dc:creator>
      <dc:date>2018-05-03T09:40:09Z</dc:date>
    </item>
    <item>
      <title>Re: Activate Smart Sync not possible</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Inability-to-Activate-Smart-Sync-remote-management-software-amp/m-p/274906#M760</link>
      <description>&lt;DIV&gt;&amp;nbsp;&lt;/DIV&gt;
&lt;DIV&gt;&lt;SPAN class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z95ivnuefz83zz70z3z70z2ku2cz65zol7ez89zz78zz87zz71z3dfz65zq"&gt;Hi &lt;/SPAN&gt;&lt;SPAN class="attrlink url author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z95ivnuefz83zz70z3z70z2ku2cz65zol7ez89zz78zz87zz71z3dfz65zq"&gt;&lt;A class="attrlink" href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/673366" target="_blank" rel="noreferrer nofollow noopener" data-target-href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/673366"&gt;GillesB-EXO&lt;/A&gt;&lt;/SPAN&gt;&lt;SPAN class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z95ivnuefz83zz70z3z70z2ku2cz65zol7ez89zz78zz87zz71z3dfz65zq"&gt;, welcome to Dropbox Community!&lt;/SPAN&gt;&lt;/DIV&gt;
&lt;DIV&gt;&amp;nbsp;&lt;/DIV&gt;
&lt;DIV&gt;&lt;SPAN class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z95ivnuefz83zz70z3z70z2ku2cz65zol7ez89zz78zz87zz71z3dfz65zq"&gt;Can you try enabling the&lt;/SPAN&gt;&lt;SPAN class="attrlink url author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z95ivnuefz83zz70z3z70z2ku2cz65zol7ez89zz78zz87zz71z3dfz65zq"&gt;&lt;A class="attrlink" href="https://www.dropbox.com/help/desktop-web/mac-permissions" target="_blank" rel="noreferrer nofollow noopener" data-target-href="https://www.dropbox.com/help/desktop-web/mac-permissions"&gt; Accessibility Settings with the steps provided here&lt;/A&gt;&lt;/SPAN&gt;&lt;SPAN class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z95ivnuefz83zz70z3z70z2ku2cz65zol7ez89zz78zz87zz71z3dfz65zq"&gt;? Also, make sure you’re not using the remote log in to the computer.&amp;nbsp;&lt;/SPAN&gt;&lt;/DIV&gt;
&lt;DIV&gt;&amp;nbsp;&lt;/DIV&gt;
&lt;DIV&gt;&lt;SPAN class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z95ivnuefz83zz70z3z70z2ku2cz65zol7ez89zz78zz87zz71z3dfz65zq"&gt;If this is not the case&amp;nbsp;&lt;/SPAN&gt;&lt;SPAN class="attrlink url author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z95ivnuefz83zz70z3z70z2ku2cz65zol7ez89zz78zz87zz71z3dfz65zq"&gt;&lt;A class="attrlink" href="http://support.apple.com/kb/HT5775" target="_blank" rel="noreferrer nofollow noopener" data-target-href="http://support.apple.com/kb/HT5775"&gt;a screenshot of what you see&lt;/A&gt;&lt;/SPAN&gt;&lt;SPAN class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z95ivnuefz83zz70z3z70z2ku2cz65zol7ez89zz78zz87zz71z3dfz65zq"&gt;&amp;nbsp;when you try to activate Smart Sync (omitting any personal information) would help a lot!&amp;nbsp;&lt;/SPAN&gt;&lt;/DIV&gt;
&lt;DIV&gt;&amp;nbsp;&lt;/DIV&gt;
&lt;DIV&gt;&lt;SPAN class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z95ivnuefz83zz70z3z70z2ku2cz65zol7ez89zz78zz87zz71z3dfz65zq"&gt;Thanks in advance for your reply!&lt;/SPAN&gt;&lt;/DIV&gt;</description>
      <pubDate>Thu, 03 May 2018 12:30:08 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Inability-to-Activate-Smart-Sync-remote-management-software-amp/m-p/274906#M760</guid>
      <dc:creator>Norah</dc:creator>
      <dc:date>2018-05-03T12:30:08Z</dc:date>
    </item>
    <item>
      <title>Re: Activate Smart Sync not possible</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Inability-to-Activate-Smart-Sync-remote-management-software-amp/m-p/274912#M761</link>
      <description>&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Drop down from the top menu bar&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Capture d’écran 2018-05-03 à 14.32.40.jpg" style="width: 348px;"&gt;&lt;img src="https://www.dropboxforum.com/t5/image/serverpage/image-id/3086i3F04BC35E6855C91/image-size/large?v=v2&amp;amp;px=999" role="button" title="Capture d’écran 2018-05-03 à 14.32.40.jpg" alt="Capture d’écran 2018-05-03 à 14.32.40.jpg" /&gt;&lt;/span&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Click on &amp;nbsp; &amp;nbsp;&lt;STRONG&gt;activer&lt;/STRONG&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Capture d’écran 2018-05-03 à 14.32.54.jpg" style="width: 305px;"&gt;&lt;img src="https://www.dropboxforum.com/t5/image/serverpage/image-id/3087iEC20EFF055B34247/image-size/large?v=v2&amp;amp;px=999" role="button" title="Capture d’écran 2018-05-03 à 14.32.54.jpg" alt="Capture d’écran 2018-05-03 à 14.32.54.jpg" /&gt;&lt;/span&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Click on &lt;STRONG&gt;Ouvir les préférences&lt;/STRONG&gt; (Open preferences)&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Capture d’écran 2018-05-03 à 14.33.04.jpg" style="width: 778px;"&gt;&lt;img src="https://www.dropboxforum.com/t5/image/serverpage/image-id/3089i45928E0BA55ADD6F/image-size/large?v=v2&amp;amp;px=999" role="button" title="Capture d’écran 2018-05-03 à 14.33.04.jpg" alt="Capture d’écran 2018-05-03 à 14.33.04.jpg" /&gt;&lt;/span&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Click on the &lt;STRONG&gt;LOCK &amp;nbsp;&lt;/STRONG&gt;then type password and return&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Capture d’écran 2018-05-03 à 14.33.20.jpg" style="width: 781px;"&gt;&lt;img src="https://www.dropboxforum.com/t5/image/serverpage/image-id/3088i6382FA24AEB5104D/image-size/large?v=v2&amp;amp;px=999" role="button" title="Capture d’écran 2018-05-03 à 14.33.20.jpg" alt="Capture d’écran 2018-05-03 à 14.33.20.jpg" /&gt;&lt;/span&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;And normally by clicking "&lt;STRONG&gt;Autoriser&lt;/STRONG&gt;" it shoul work (Same procedure that I used several times for other system extensions that are not provided throught Mac Appstore)&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;But the button actuates (Turn grey when clicking) and nothing Happens!!!&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;I use Mac OX X since it's first version... So I'm a bit familiar with this... and this is the first time I encounter such a behaviour.&lt;/P&gt;</description>
      <pubDate>Thu, 03 May 2018 12:40:40 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Inability-to-Activate-Smart-Sync-remote-management-software-amp/m-p/274912#M761</guid>
      <dc:creator>GillesB-EXO</dc:creator>
      <dc:date>2018-05-03T12:40:40Z</dc:date>
    </item>
    <item>
      <title>Re: Os X 10.13 High Sierra &amp; Smart Sync</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Inability-to-Activate-Smart-Sync-remote-management-software-amp/m-p/274920#M762</link>
      <description>&lt;DIV&gt;&amp;nbsp;&lt;/DIV&gt;
&lt;DIV&gt;&lt;SPAN class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z95ivnuefz83zz70z3z70z2ku2cz65zol7ez89zz78zz87zz71z3dfz65zq"&gt;Hey &lt;/SPAN&gt;&lt;SPAN class="attrlink url author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z95ivnuefz83zz70z3z70z2ku2cz65zol7ez89zz78zz87zz71z3dfz65zq"&gt;&lt;A class="attrlink" href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/673366" target="_blank" rel="noreferrer nofollow noopener" data-target-href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/673366"&gt;GillesB-EXO&lt;/A&gt;&lt;/SPAN&gt;&lt;SPAN class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z95ivnuefz83zz70z3z70z2ku2cz65zol7ez89zz78zz87zz71z3dfz65zq"&gt;, thanks for all the detailed information provided!&lt;/SPAN&gt;&lt;/DIV&gt;
&lt;DIV&gt;&amp;nbsp;&lt;/DIV&gt;
&lt;DIV&gt;&lt;SPAN class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z95ivnuefz83zz70z3z70z2ku2cz65zol7ez89zz78zz87zz71z3dfz65zq"&gt;I’ve moved your post to &lt;/SPAN&gt;&lt;SPAN class="attrlink url author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z95ivnuefz83zz70z3z70z2ku2cz65zol7ez89zz78zz87zz71z3dfz65zq"&gt;&lt;A class="attrlink" href="https://www.dropboxforum.com/t5/Business-Admins-support/Os-X-10-13-High-Sierra-amp-Smart-Sync/td-p/243520/page/8" target="_blank" rel="noreferrer nofollow noopener" data-target-href="https://www.dropboxforum.com/t5/Business-Admins-support/Os-X-10-13-High-Sierra-amp-Smart-Sync/td-p/243520/page/8"&gt;this thread&lt;/A&gt;&lt;/SPAN&gt;&lt;SPAN class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z95ivnuefz83zz70z3z70z2ku2cz65zol7ez89zz78zz87zz71z3dfz65zq"&gt;. Try having a look at what other people have tried and let me know if it works for you.&lt;/SPAN&gt;&lt;/DIV&gt;
&lt;DIV&gt;&amp;nbsp;&lt;/DIV&gt;
&lt;DIV&gt;&lt;SPAN class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z95ivnuefz83zz70z3z70z2ku2cz65zol7ez89zz78zz87zz71z3dfz65zq"&gt;Let me know if you are Remotely logged in to the computer? Also,make sure the mouse is connected to the computer.&lt;/SPAN&gt;&lt;/DIV&gt;
&lt;DIV&gt;&lt;SPAN class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z95ivnuefz83zz70z3z70z2ku2cz65zol7ez89zz78zz87zz71z3dfz65zq"&gt;If you're using VNC, remote logins, teamviewer, or any other software, this can conflict with the OS. If emulated mouse presses aren't allowed, then you're prevented from doing even the most basic of functions.&lt;/SPAN&gt;&lt;/DIV&gt;
&lt;DIV&gt;&lt;SPAN class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z95ivnuefz83zz70z3z70z2ku2cz65zol7ez89zz78zz87zz71z3dfz65zq"&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;/DIV&gt;
&lt;DIV&gt;&lt;SPAN class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z95ivnuefz83zz70z3z70z2ku2cz65zol7ez89zz78zz87zz71z3dfz65zq"&gt;Let me know how it goes!&lt;/SPAN&gt;&lt;/DIV&gt;</description>
      <pubDate>Thu, 03 May 2018 13:20:10 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Inability-to-Activate-Smart-Sync-remote-management-software-amp/m-p/274920#M762</guid>
      <dc:creator>Norah</dc:creator>
      <dc:date>2018-05-03T13:20:10Z</dc:date>
    </item>
    <item>
      <title>Re: Os X 10.13 High Sierra &amp; Smart Sync</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Inability-to-Activate-Smart-Sync-remote-management-software-amp/m-p/274939#M763</link>
      <description>&lt;P&gt;Nope, I aam NOT using remote control in that case.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;I new that problem of MacOSX as I'm using often Teamviewer to help other user, so I won't have asked for if taht would hava been the case.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;My problem is different and really annoying&lt;/P&gt;</description>
      <pubDate>Thu, 03 May 2018 14:52:41 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Inability-to-Activate-Smart-Sync-remote-management-software-amp/m-p/274939#M763</guid>
      <dc:creator>GillesB-EXO</dc:creator>
      <dc:date>2018-05-03T14:52:41Z</dc:date>
    </item>
    <item>
      <title>Re: Os X 10.13 High Sierra &amp; Smart Sync</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Inability-to-Activate-Smart-Sync-remote-management-software-amp/m-p/274947#M764</link>
      <description>&lt;P&gt;Have you tried re-installing the desktop application?&lt;/P&gt;</description>
      <pubDate>Thu, 03 May 2018 15:59:35 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Inability-to-Activate-Smart-Sync-remote-management-software-amp/m-p/274947#M764</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2018-05-03T15:59:35Z</dc:date>
    </item>
    <item>
      <title>Re: Os X 10.13 High Sierra &amp; Smart Sync</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Inability-to-Activate-Smart-Sync-remote-management-software-amp/m-p/274954#M765</link>
      <description>&lt;P&gt;Impossible, each time I try to downloads it says I am already a member&lt;/P&gt;</description>
      <pubDate>Thu, 03 May 2018 16:51:24 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Inability-to-Activate-Smart-Sync-remote-management-software-amp/m-p/274954#M765</guid>
      <dc:creator>GillesB-EXO</dc:creator>
      <dc:date>2018-05-03T16:51:24Z</dc:date>
    </item>
    <item>
      <title>Re: Os X 10.13 High Sierra &amp; Smart Sync</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Inability-to-Activate-Smart-Sync-remote-management-software-amp/m-p/274958#M766</link>
      <description>&lt;P&gt;Sorry to hear about this &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/673366"&gt;@GillesB-EXO&lt;/a&gt;.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;As&amp;nbsp;it seems there might be&amp;nbsp;a problem with the Dropbox software currently installed on your computer so I'm going to have you do a reinstall - as a first attempt to fix the problem.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Below&amp;nbsp;are the steps to do this (just make sure you save and quit ALL programs that access files in the Dropbox folder first):&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;1. Download the newest&lt;SPAN&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;A href="https://www.dropbox.com/downloading?build=48.4.58&amp;amp;plat=mac&amp;amp;type=full" target="_blank"&gt;version&lt;/A&gt;&amp;nbsp;of our desktop app. :&amp;nbsp;&lt;/P&gt;
&lt;P&gt;2. Stop Dropbox (If needed): To do this first click the Dropbox icon in the &lt;A href="https://www.dropbox.com/help/desktop-web/system-tray-menu-bar" target="_blank"&gt;menu bar &lt;/A&gt;at the top of your screen and then on the gear icon in the Notifications panel and select '&lt;STRONG&gt;Quit Dropbox&lt;/STRONG&gt;'.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;3. Delete the Dropbox application from the Applications folder.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;4. Reinstall our desktop application after rebooting your computer by opening the&amp;nbsp; .dmg file and double click the Dropbox icon.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I hope this helps and please let me know what you find.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Thu, 03 May 2018 17:28:27 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Inability-to-Activate-Smart-Sync-remote-management-software-amp/m-p/274958#M766</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2018-05-03T17:28:27Z</dc:date>
    </item>
    <item>
      <title>Re: Os X 10.13 High Sierra &amp; Smart Sync</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Inability-to-Activate-Smart-Sync-remote-management-software-amp/m-p/275178#M767</link>
      <description>&lt;P&gt;Solved the problem.. &amp;nbsp;And Smart syncing is welcome as Drop box previously ruined my Data plan when a colleague decided to move a folder of 29 gb.&lt;/P&gt;</description>
      <pubDate>Sat, 05 May 2018 11:15:42 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Inability-to-Activate-Smart-Sync-remote-management-software-amp/m-p/275178#M767</guid>
      <dc:creator>GillesB-EXO</dc:creator>
      <dc:date>2018-05-05T11:15:42Z</dc:date>
    </item>
  </channel>
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