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  <channel>
    <title>topic Re: Can't access email associated with my account in Security and Permissions</title>
    <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Can-t-access-email-associated-with-my-account/m-p/671642#M7940</link>
    <description>&lt;P&gt;Hey &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1647612"&gt;@mattba&lt;/a&gt;&lt;/SPAN&gt;, sorry to jump in here.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If you haven't signed in to your account in more than 12 months, the account would indeed be deleted due to inactivity by now.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;You can see more info about that &lt;A href="https://help.dropbox.com/account-access/email-about-inactive-account" target="_blank"&gt;here&lt;/A&gt;.&lt;/P&gt;</description>
    <pubDate>Mon, 27 Mar 2023 12:10:08 GMT</pubDate>
    <dc:creator>Hannah</dc:creator>
    <dc:date>2023-03-27T12:10:08Z</dc:date>
    <item>
      <title>Can't access email associated with my account</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Can-t-access-email-associated-with-my-account/m-p/670127#M7869</link>
      <description>&lt;P&gt;The email associated with one of my accounts was disabled. So when I try to sign in to the account and Dropbox sends a 6-digit code to that email address, I can't get it. Therefore, I can't get into my account.&lt;/P&gt;</description>
      <pubDate>Wed, 22 Mar 2023 04:41:13 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Can-t-access-email-associated-with-my-account/m-p/670127#M7869</guid>
      <dc:creator>mattba</dc:creator>
      <dc:date>2023-03-22T04:41:13Z</dc:date>
    </item>
    <item>
      <title>Re: Can't access email associated with my account</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Can-t-access-email-associated-with-my-account/m-p/670136#M7871</link>
      <description>&lt;P&gt;Hi &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1647612"&gt;@mattba&lt;/a&gt;&lt;/SPAN&gt;, thanks for bringing this to our attention.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Are you not able to recreate or regain access to the email address, even temporarily?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;This will help me to assist further!&lt;/P&gt;</description>
      <pubDate>Wed, 22 Mar 2023 06:26:50 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Can-t-access-email-associated-with-my-account/m-p/670136#M7871</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2023-03-22T06:26:50Z</dc:date>
    </item>
    <item>
      <title>Re: Can't access email associated with my account</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Can-t-access-email-associated-with-my-account/m-p/671260#M7923</link>
      <description>&lt;P&gt;No, it's dead.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Just dawned on me that maybe the Dropbox account in question is also dead (deleted by Dropbox). I last accessed it Nov 4, 2021. Automatically deleted?&lt;/P&gt;</description>
      <pubDate>Sat, 25 Mar 2023 00:30:59 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Can-t-access-email-associated-with-my-account/m-p/671260#M7923</guid>
      <dc:creator>mattba</dc:creator>
      <dc:date>2023-03-25T00:30:59Z</dc:date>
    </item>
    <item>
      <title>Re: Can't access email associated with my account</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Can-t-access-email-associated-with-my-account/m-p/671642#M7940</link>
      <description>&lt;P&gt;Hey &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1647612"&gt;@mattba&lt;/a&gt;&lt;/SPAN&gt;, sorry to jump in here.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If you haven't signed in to your account in more than 12 months, the account would indeed be deleted due to inactivity by now.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;You can see more info about that &lt;A href="https://help.dropbox.com/account-access/email-about-inactive-account" target="_blank"&gt;here&lt;/A&gt;.&lt;/P&gt;</description>
      <pubDate>Mon, 27 Mar 2023 12:10:08 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Can-t-access-email-associated-with-my-account/m-p/671642#M7940</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2023-03-27T12:10:08Z</dc:date>
    </item>
    <item>
      <title>Obsolete Email Change</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Can-t-access-email-associated-with-my-account/m-p/672202#M7989</link>
      <description>&lt;P&gt;My account sign-in uses an obsolete email address and I don't remember the password. To reset the password, Dropbox sends a message to the obsolete email which I can't retrieve. In order to change the email, I have to sign in. In order to sign in, I need the password reset which gets sent to the obsolete email. It's a vicious cycle. At this point, I just want to cancel the subscription but to do so, one has to sign in and here we go again.&lt;/P&gt;</description>
      <pubDate>Tue, 28 Mar 2023 16:31:32 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Can-t-access-email-associated-with-my-account/m-p/672202#M7989</guid>
      <dc:creator>LS91011</dc:creator>
      <dc:date>2023-03-28T16:31:32Z</dc:date>
    </item>
    <item>
      <title>Re: Obsolete Email Change</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Can-t-access-email-associated-with-my-account/m-p/672206#M7990</link>
      <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1652528"&gt;@LS91011&lt;/a&gt;, how are you today?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I'm afraid that without access to the email address that's associated with the account in question, we won't be able to help much in regards to accessing the account.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;However, what we can do here is I can send you an email, in order for us to see what we can do about the cancellation of the account's plan. Can I do this?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Keep me posted!&lt;/P&gt;</description>
      <pubDate>Tue, 28 Mar 2023 16:38:06 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Can-t-access-email-associated-with-my-account/m-p/672206#M7990</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2023-03-28T16:38:06Z</dc:date>
    </item>
    <item>
      <title>Re: Obsolete Email Change</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Can-t-access-email-associated-with-my-account/m-p/672210#M7992</link>
      <description>&lt;P&gt;Yes, you can send an email, but not to the old address.&lt;/P&gt;</description>
      <pubDate>Tue, 28 Mar 2023 16:54:38 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Can-t-access-email-associated-with-my-account/m-p/672210#M7992</guid>
      <dc:creator>LS91011</dc:creator>
      <dc:date>2023-03-28T16:54:38Z</dc:date>
    </item>
    <item>
      <title>Re: Can't access email associated with my account</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Can-t-access-email-associated-with-my-account/m-p/672211#M7993</link>
      <description>&lt;P&gt;Hannah, thanks for the link to&amp;nbsp;&lt;A href="https://help.dropbox.com/account-access/email-about-inactive-account" target="_blank"&gt;https://help.dropbox.com/account-access/email-about-inactive-account&lt;/A&gt;.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;I think it's odd that the second sentence is unnecessarily vague: "&lt;SPAN&gt;If there's no activity on your Dropbox account for an extended period of time."&lt;/SPAN&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&lt;SPAN&gt;It should just say "for over a year."&lt;/SPAN&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&lt;SPAN&gt;I'd notify Dropbox of this, but Dropbox doesn't allow customers to contact real Dropbox staff members.&lt;/SPAN&gt;&lt;/P&gt;</description>
      <pubDate>Tue, 28 Mar 2023 17:07:35 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Can-t-access-email-associated-with-my-account/m-p/672211#M7993</guid>
      <dc:creator>mattba</dc:creator>
      <dc:date>2023-03-28T17:07:35Z</dc:date>
    </item>
    <item>
      <title>Re: Obsolete Email Change</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Can-t-access-email-associated-with-my-account/m-p/672229#M7994</link>
      <description>&lt;P&gt;Yes, please send, but not to obsolete email address.&lt;/P&gt;</description>
      <pubDate>Tue, 28 Mar 2023 17:39:43 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Can-t-access-email-associated-with-my-account/m-p/672229#M7994</guid>
      <dc:creator>LS91011</dc:creator>
      <dc:date>2023-03-28T17:39:43Z</dc:date>
    </item>
    <item>
      <title>Re: Obsolete Email Change</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Can-t-access-email-associated-with-my-account/m-p/672265#M7998</link>
      <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1652528"&gt;@LS91011&lt;/a&gt;, I just sent you an email, I'll see you there!&lt;/P&gt;</description>
      <pubDate>Tue, 28 Mar 2023 19:59:26 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Can-t-access-email-associated-with-my-account/m-p/672265#M7998</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2023-03-28T19:59:26Z</dc:date>
    </item>
    <item>
      <title>Re: Obsolete Email Change</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Can-t-access-email-associated-with-my-account/m-p/673381#M8123</link>
      <description>&lt;P&gt;Hi Megan,&lt;/P&gt;&lt;P&gt;I am having the same issue as the user above. My college, Villanova, gave all students "Villanova Gmail For Life" - therefore, I've been using my [removed&amp;nbsp;per the &lt;A href="https://www.dropboxforum.com/t5/About-the-Dropbox-Community/Community-Guidelines/td-p/325896" target="_blank"&gt;Dropbox Community Guidelines&lt;/A&gt;] email as my personal email post-college, and as my account login username / email associated with the account. However, Villanova reneged on the email for life, and on November 15, 2022, officially expired and deleted all Villanova.edu emails - including mine. Thus, I can't access my Dropbox account to cancel my subscription (I have an existing subscription under my new personal email address here, but the Villanova.edu Droppbox account is still active - so I'd like to cancel the duplicative 2nd account.&amp;nbsp;&lt;/P&gt;&lt;P&gt;Can you email me so we can get this done? Thanks!&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&lt;span class="lia-inline-image-display-wrapper" image-alt="lildem043_0-1680320146272.png" style="width: 400px;"&gt;&lt;img src="https://www.dropboxforum.com/t5/image/serverpage/image-id/36591i92784E34A3AFAE19/image-size/medium?v=v2&amp;amp;px=400" role="button" title="lildem043_0-1680320146272.png" alt="lildem043_0-1680320146272.png" /&gt;&lt;/span&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Mon, 03 Apr 2023 10:13:32 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Can-t-access-email-associated-with-my-account/m-p/673381#M8123</guid>
      <dc:creator>lildem043</dc:creator>
      <dc:date>2023-04-03T10:13:32Z</dc:date>
    </item>
    <item>
      <title>Re: Obsolete Email Change</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Can-t-access-email-associated-with-my-account/m-p/673792#M8151</link>
      <description>&lt;P&gt;Hey &lt;SPAN style="color:var(--ck-color-mention-text);"&gt;&lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1654368"&gt;@lildem043&lt;/a&gt;&lt;/SPAN&gt;&lt;/SPAN&gt;, I just sent you an email to the address connected to your Community profile here, so we'll continue there!&lt;/P&gt;</description>
      <pubDate>Mon, 03 Apr 2023 12:08:03 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Can-t-access-email-associated-with-my-account/m-p/673792#M8151</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2023-04-03T12:08:03Z</dc:date>
    </item>
    <item>
      <title>Re: Obsolete Email Change</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Can-t-access-email-associated-with-my-account/m-p/678095#M8411</link>
      <description>Hi the email address that was used to create dropbox is no longer active or available and I can't access my dropbox to change the email address or passwords my husband still has access to our dropbox and uses it regularly.</description>
      <pubDate>Wed, 19 Apr 2023 22:14:10 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Can-t-access-email-associated-with-my-account/m-p/678095#M8411</guid>
      <dc:creator>Queensarah101</dc:creator>
      <dc:date>2023-04-19T22:14:10Z</dc:date>
    </item>
    <item>
      <title>Re: Obsolete Email Change</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Can-t-access-email-associated-with-my-account/m-p/678101#M8412</link>
      <description>&lt;P&gt;Hi &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1684129"&gt;@Queensarah101&lt;/a&gt;&lt;/SPAN&gt;, let's jump right into this!&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;You mentioned that your husband can still access Dropbox. Are you referring to one account, that you both share, or two individual ones?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I am afraid that without access to the email address, it'd be tough to gain access to the account itself. Do you have any old, connected devices that would help you see the files in the account?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If I were you, I'd try to contact the email service provider and see if they can reactivate the address -even temporarily- so you can access the account.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I hope this helps!&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Wed, 19 Apr 2023 22:24:33 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Can-t-access-email-associated-with-my-account/m-p/678101#M8412</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2023-04-19T22:24:33Z</dc:date>
    </item>
    <item>
      <title>Re: Obsolete Email Change</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Can-t-access-email-associated-with-my-account/m-p/707427#M10330</link>
      <description>I am also facing issues with my account I can't able to login my account</description>
      <pubDate>Sat, 19 Aug 2023 04:38:14 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Can-t-access-email-associated-with-my-account/m-p/707427#M10330</guid>
      <dc:creator>Nadeem Ansari</dc:creator>
      <dc:date>2023-08-19T04:38:14Z</dc:date>
    </item>
    <item>
      <title>Re: Obsolete Email Change</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Can-t-access-email-associated-with-my-account/m-p/707697#M10350</link>
      <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1538852"&gt;@Nadeem ansari&lt;/a&gt;, I hope you're doing well!&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Can you clarify if you're facing the same issue as the OP? Do you have access to the email address, linked to your Dropbox account?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If not, then is there any chance your email provider, could temporarily re-create the email, in order for you to gain access to the 6-digit security code?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Let me know more!&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Mon, 21 Aug 2023 10:21:05 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Can-t-access-email-associated-with-my-account/m-p/707697#M10350</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2023-08-21T10:21:05Z</dc:date>
    </item>
    <item>
      <title>Re: Obsolete Email Change</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Can-t-access-email-associated-with-my-account/m-p/714524#M11115</link>
      <description>&lt;P&gt;I know the password and email account associated with my Dropbox account.&amp;nbsp; I no longer have access to the email account, the ESP is not able to help, and I need the files in my DB.&amp;nbsp; I am in a loop from hell of the verification email being sent to the email I can't access.&amp;nbsp; How do I retrieve my files?&amp;nbsp; &amp;nbsp;And if they are gone forever, I want my subscription fee back.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Mon, 18 Sep 2023 17:07:25 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Can-t-access-email-associated-with-my-account/m-p/714524#M11115</guid>
      <dc:creator>Frustrated in Colorado</dc:creator>
      <dc:date>2023-09-18T17:07:25Z</dc:date>
    </item>
    <item>
      <title>Re: Obsolete Email Change</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Can-t-access-email-associated-with-my-account/m-p/714525#M11116</link>
      <description>&lt;P&gt;No, they cannot re-activate the email.&lt;/P&gt;</description>
      <pubDate>Mon, 18 Sep 2023 17:08:59 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Can-t-access-email-associated-with-my-account/m-p/714525#M11116</guid>
      <dc:creator>Frustrated in Colorado</dc:creator>
      <dc:date>2023-09-18T17:08:59Z</dc:date>
    </item>
    <item>
      <title>Re: Obsolete Email Change</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Can-t-access-email-associated-with-my-account/m-p/714609#M11124</link>
      <description>&lt;P&gt;Hi &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1746596"&gt;@Frustrated in Colorado&lt;/a&gt;&lt;/SPAN&gt;, I’d recommend getting in contact with our support team directly to look into this matter in more detail.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing &lt;A href="https://www.dropbox.com/support/sign-in-issues" target="_blank"&gt;this link&lt;/A&gt;.&amp;nbsp;&lt;BR /&gt;&amp;nbsp;&lt;BR /&gt;From there you should be able to contact support.&amp;nbsp;Make sure to pick an email to which you can receive and send emails from.&lt;/P&gt;</description>
      <pubDate>Mon, 18 Sep 2023 23:33:04 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Can-t-access-email-associated-with-my-account/m-p/714609#M11124</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2023-09-18T23:33:04Z</dc:date>
    </item>
    <item>
      <title>Re: Obsolete Email Change</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Can-t-access-email-associated-with-my-account/m-p/714909#M11156</link>
      <description>&lt;P&gt;I would like to cancel a subscription as well to an old account that I keep getting renewed subscriptions for. Again, I do not use this particular dropbox account as it was associated with a former client that no longer has the association with the email provider that my email account was associated with. I know my email for the Dropbox account, but I can't remember the password. When I try to reset the password the code is sent to an email that no longer exists and I have no way of retrieving it. Please help me to deactivate this account, because you charging me for an account that is no longer needed or used. Thank you&lt;/P&gt;</description>
      <pubDate>Wed, 20 Sep 2023 04:03:55 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Can-t-access-email-associated-with-my-account/m-p/714909#M11156</guid>
      <dc:creator>gretD</dc:creator>
      <dc:date>2023-09-20T04:03:55Z</dc:date>
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