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    <title>topic Re: Invalid Password in Security and Permissions</title>
    <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Invalid-Password-with-an-invalid-email/m-p/673323#M8119</link>
    <description>&lt;P&gt;Hi &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1652817"&gt;@CaptTeeCee&lt;/a&gt;&lt;/SPAN&gt;, thanks for bringing this to our attention.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Just for clarification, is this an email address you entered on the site accidental?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Is there a typo in the email itself, and if so, is it before or after the @ symbol?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;This will help me to assist further!&lt;/P&gt;</description>
    <pubDate>Fri, 31 Mar 2023 21:19:19 GMT</pubDate>
    <dc:creator>Jay</dc:creator>
    <dc:date>2023-03-31T21:19:19Z</dc:date>
    <item>
      <title>Invalid Password with an invalid email</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Invalid-Password-with-an-invalid-email/m-p/673304#M8118</link>
      <description>&lt;P&gt;I have an invalid G-Mail e-mail address in my profile which I cannot correct because every time I try to change a setting it requires me to validate my account and tell me it sent an e-mail to the INVALID e-Mail address to fix/validate. Not only can I not access this invalid e-mail account, nobody can because it does not exist. I am in a catch 22 and can not use my Dropbox. Please advise as I cannot even use Chat which requires a validation that is sent to the invalid and nonexistent e-mail account!!!&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Fri, 31 Mar 2023 21:20:40 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Invalid-Password-with-an-invalid-email/m-p/673304#M8118</guid>
      <dc:creator>CaptTeeCee</dc:creator>
      <dc:date>2023-03-31T21:20:40Z</dc:date>
    </item>
    <item>
      <title>Re: Invalid Password</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Invalid-Password-with-an-invalid-email/m-p/673323#M8119</link>
      <description>&lt;P&gt;Hi &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1652817"&gt;@CaptTeeCee&lt;/a&gt;&lt;/SPAN&gt;, thanks for bringing this to our attention.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Just for clarification, is this an email address you entered on the site accidental?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Is there a typo in the email itself, and if so, is it before or after the @ symbol?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;This will help me to assist further!&lt;/P&gt;</description>
      <pubDate>Fri, 31 Mar 2023 21:19:19 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Invalid-Password-with-an-invalid-email/m-p/673323#M8119</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2023-03-31T21:19:19Z</dc:date>
    </item>
    <item>
      <title>Re: Invalid Password</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Invalid-Password-with-an-invalid-email/m-p/673361#M8120</link>
      <description>&lt;P&gt;Thanks for the reply and offer to assist.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;The e-mil in the profile has an "_" underscore in it which is not an acceptable character in a G-Mail address&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;The actual e-mail is: &lt;A href="mailto:xxxyyy@gmail.com" target="_blank"&gt;xxxyyy@gmail.com&lt;/A&gt;&amp;nbsp;but in the profile it is: &lt;A href="mailto:xxx_yyy@gmail.com" target="_blank"&gt;xxx_yyy@gmail.com&lt;/A&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;As a result, all e-mail sent to validate the proper e-mail account are sent to the one with an underscore which is an invalid address basically locking me out from doing anything with my account, including chatbot and/or calling techsupport.&lt;/P&gt;</description>
      <pubDate>Sat, 01 Apr 2023 00:28:08 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Invalid-Password-with-an-invalid-email/m-p/673361#M8120</guid>
      <dc:creator>CaptTeeCee</dc:creator>
      <dc:date>2023-04-01T00:28:08Z</dc:date>
    </item>
    <item>
      <title>Re: Invalid Password</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Invalid-Password-with-an-invalid-email/m-p/673364#M8121</link>
      <description>&lt;P&gt;Okay, so it isn't possible to create that email address with Gmail, since it's an invalid character, is that correct?&lt;/P&gt;</description>
      <pubDate>Sat, 01 Apr 2023 00:36:03 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Invalid-Password-with-an-invalid-email/m-p/673364#M8121</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2023-04-01T00:36:03Z</dc:date>
    </item>
    <item>
      <title>Re: Invalid Password</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Invalid-Password-with-an-invalid-email/m-p/673374#M8122</link>
      <description>&lt;P&gt;Jay,&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;That is correct and that is the key to my problem. Dropbox is asking for validation form an e-mail account that not only does not exist, it cannot even be set up to receive and respond to their inquiry. As a result... I remain locked out of fixing my settings or using my account!&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Thanks again for any help you may be able to provide.&lt;/P&gt;</description>
      <pubDate>Sat, 01 Apr 2023 01:26:48 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Invalid-Password-with-an-invalid-email/m-p/673374#M8122</guid>
      <dc:creator>CaptTeeCee</dc:creator>
      <dc:date>2023-04-01T01:26:48Z</dc:date>
    </item>
    <item>
      <title>Invalid Password</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Invalid-Password-with-an-invalid-email/m-p/673468#M8133</link>
      <description>&lt;P&gt;The e-mil in my account profile has an "_" underscore in it which is not an acceptable character in a G-Mail address and I have no idea how it got in my settings.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;The actual e-mail is:&lt;SPAN&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;A href="mailto:xxxyyy@gmail.com" target="_blank" rel="nofollow noopener noreferrer"&gt;xxxyyy@gmail.com&lt;/A&gt;&amp;nbsp;but in the profile it is:&lt;SPAN&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;A href="mailto:xxx_yyy@gmail.com" target="_blank" rel="nofollow noopener noreferrer"&gt;xxx_yyy@gmail.com&lt;/A&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;As a result, when you try to correct this mistake in the edit settings process, all e-mail sent to validate the proper e-mail account and allow changes in the profile / settings, are sent to the invalid e-mail with an underscore! Since this is an invalid e-mail address the process is basically locking me out from doing anything with my account.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;I see no fix other than to have the Dropbox technical team make the fix from their end... but now I have a second problem... How can I get in touch with them to explain my dilemma?&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Does anybody know of a fix to this issue?&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Please advise.&lt;/P&gt;</description>
      <pubDate>Sat, 01 Apr 2023 16:43:45 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Invalid-Password-with-an-invalid-email/m-p/673468#M8133</guid>
      <dc:creator>CaptTeeCee</dc:creator>
      <dc:date>2023-04-01T16:43:45Z</dc:date>
    </item>
    <item>
      <title>Re: Invalid Password</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Invalid-Password-with-an-invalid-email/m-p/673480#M8134</link>
      <description>&lt;P&gt;Hi&amp;nbsp;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1652817"&gt;@CaptTeeCee&lt;/a&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;There is no way to fix this other than set up a brand new account with the correct email I'm afraid. Dropbox dont, and wont, update emails on accounts unless they can contact the account holder - which is obviously not working or you'd get the email and be able to update it.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Sat, 01 Apr 2023 17:25:59 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Invalid-Password-with-an-invalid-email/m-p/673480#M8134</guid>
      <dc:creator>Mark</dc:creator>
      <dc:date>2023-04-01T17:25:59Z</dc:date>
    </item>
    <item>
      <title>Re: Invalid Password</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Invalid-Password-with-an-invalid-email/m-p/685798#M8885</link>
      <description>&lt;P&gt;Is the only way DB will verify an email account is through sending an email code? Can't they send it to a mobile number? I like many have an old account from a OLD employer and am being charged every year $130!!! and I do not remember my password. I cannot ask my old employer to reinstate my email so that DB can send me a verification.&amp;nbsp; That is silly. Is there any other way to&amp;nbsp; at least downgrade the account? so that I m not paying for nothing?&amp;nbsp;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Sun, 21 May 2023 16:37:03 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Invalid-Password-with-an-invalid-email/m-p/685798#M8885</guid>
      <dc:creator>cnmany</dc:creator>
      <dc:date>2023-05-21T16:37:03Z</dc:date>
    </item>
    <item>
      <title>Re: Invalid Password</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Invalid-Password-with-an-invalid-email/m-p/686138#M8898</link>
      <description>&lt;P&gt;Hi &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1706914"&gt;@cnmany&lt;/a&gt;&lt;/SPAN&gt;, email verification can only be done via an email, currently.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If you can't access the account, you can contact the billing team by opening an incognito/private browsing window, while not signed into your account, and accessing &lt;A href="https://www.dropbox.com/support/billing-issues" target="_blank"&gt;this link&lt;/A&gt;, choose 'Other' and then put in an email address that you can access, followed by your billing info.&lt;/P&gt;</description>
      <pubDate>Mon, 22 May 2023 21:01:29 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Invalid-Password-with-an-invalid-email/m-p/686138#M8898</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2023-05-22T21:01:29Z</dc:date>
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