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    <title>topic Re: Dropbox's 2FA servers failed and now I'm locked out of my files for an entire DAY in Security and Permissions</title>
    <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Dropbox-s-2FA-servers-failed-and-now-I-m-locked-out-of-my-files/m-p/676826#M8352</link>
    <description>&lt;BLOCKQUOTE&gt;&lt;HR /&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1677051"&gt;@2FA-is-a-trap&lt;/a&gt;&amp;nbsp;wrote:&lt;BR /&gt;
&lt;P&gt;Thanks for the advice, fellow unpaid Dropbox user who is not actually Dropbox customer support.&lt;/P&gt;
&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;
&lt;P&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/364291"&gt;@Walter&lt;/a&gt; is actually a Dropboxer; not an end-user like you or I.&lt;/P&gt;</description>
    <pubDate>Fri, 14 Apr 2023 15:47:45 GMT</pubDate>
    <dc:creator>Rich</dc:creator>
    <dc:date>2023-04-14T15:47:45Z</dc:date>
    <item>
      <title>Dropbox's 2FA servers failed and now I'm locked out of my files for an entire DAY</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Dropbox-s-2FA-servers-failed-and-now-I-m-locked-out-of-my-files/m-p/676759#M8342</link>
      <description>&lt;P&gt;Hi.&lt;/P&gt;
&lt;P&gt;I searched for over an hour trying to find a way to get to an actual customer service person who could resolve this for me, but apparently Dropbox is fully automated and utterly useless. I found a single phone number to call, but it, too, was automated and hung up on me after a single menu navigation.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I have been using Dropbox for nearly 20 years. Practically since it first came out.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Today I went to simply relocate my Dropbox folder on my PC, and instead of being able to update the local file path in my preferences, the entire application had a meltdown.&lt;/P&gt;
&lt;P&gt;It logged me out. I attempted to log back in. I have 2FA set up, through email.&lt;/P&gt;
&lt;P&gt;So I waited for the code, and copy/pasted it over (no secret spaces, no accidental mis-typed out-of-order characters, JUST the code).&lt;/P&gt;
&lt;P&gt;It returned an invalid error. I tried once more. It gave me the same error.&lt;/P&gt;
&lt;P&gt;I requested a new code. Once it arrived, I copy/pasted THAT one. It, also, claimed to be invalid.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Then I was emailed the following: "We've detected a large number of failed attempts at two-factor authentication for your account, and to prevent malicious activity we've disabled authentication to your account for 24 hours."&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;So I am locked out of my account for an entire DAY because Dropbox's 2FA servers failed.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;How is this reasonable or okay? To retaliate against users for a system completely out of our control, failing? This policy needs to be changed, and there needs to be ACTUAL customer support available.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I don't expect anyone here to be able to help, because this is just a big pile of users trying to assist each other from the company side, while the company washes its hands of all responsibility. It's not okay.&lt;/P&gt;</description>
      <pubDate>Fri, 14 Apr 2023 13:52:08 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Dropbox-s-2FA-servers-failed-and-now-I-m-locked-out-of-my-files/m-p/676759#M8342</guid>
      <dc:creator>2FA-is-a-trap</dc:creator>
      <dc:date>2023-04-14T13:52:08Z</dc:date>
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    <item>
      <title>Re: Dropbox's 2FA servers failed and now I'm locked out of my files for an entire DAY</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Dropbox-s-2FA-servers-failed-and-now-I-m-locked-out-of-my-files/m-p/676772#M8344</link>
      <description>&lt;P&gt;Hi there &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1677051"&gt;@2FA-is-a-trap&lt;/a&gt;, sorry to hear you're having issues with &lt;A href="https://help.dropbox.com/account-access/issues-two-step-verification" target="_blank"&gt;this&lt;/A&gt;.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Since this is an account specific and sensitive matter, I'd suggest getting in contact with our support team for further assistance on this.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;To do so, make sure to use an incognito window without logging into any Dropbox account and fill in &lt;A href="https://www.dropbox.com/support/sign-in-issues" target="_blank"&gt;this form&lt;/A&gt; with all the relevant information.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Once you get a ticket number from our system, you can share it with us here so that we can look it up as well.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I hope this helps a tad.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Fri, 14 Apr 2023 13:51:43 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Dropbox-s-2FA-servers-failed-and-now-I-m-locked-out-of-my-files/m-p/676772#M8344</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2023-04-14T13:51:43Z</dc:date>
    </item>
    <item>
      <title>Re: Dropbox's 2FA servers failed and now I'm locked out of my files for an entire DAY</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Dropbox-s-2FA-servers-failed-and-now-I-m-locked-out-of-my-files/m-p/676802#M8349</link>
      <description>&lt;P&gt;Thanks for the advice, fellow unpaid Dropbox user who is not actually Dropbox customer support. I did as you said but I am completely confident the 24-hours will expire before any meaningful response or solution is otherwise forthcoming. There was no ticket number displayed to me after submitting the form, so I can't do anything about that.&lt;/P&gt;</description>
      <pubDate>Fri, 14 Apr 2023 14:45:03 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Dropbox-s-2FA-servers-failed-and-now-I-m-locked-out-of-my-files/m-p/676802#M8349</guid>
      <dc:creator>2FA-is-a-trap</dc:creator>
      <dc:date>2023-04-14T14:45:03Z</dc:date>
    </item>
    <item>
      <title>Re: Dropbox's 2FA servers failed and now I'm locked out of my files for an entire DAY</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Dropbox-s-2FA-servers-failed-and-now-I-m-locked-out-of-my-files/m-p/676826#M8352</link>
      <description>&lt;BLOCKQUOTE&gt;&lt;HR /&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1677051"&gt;@2FA-is-a-trap&lt;/a&gt;&amp;nbsp;wrote:&lt;BR /&gt;
&lt;P&gt;Thanks for the advice, fellow unpaid Dropbox user who is not actually Dropbox customer support.&lt;/P&gt;
&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;
&lt;P&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/364291"&gt;@Walter&lt;/a&gt; is actually a Dropboxer; not an end-user like you or I.&lt;/P&gt;</description>
      <pubDate>Fri, 14 Apr 2023 15:47:45 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Dropbox-s-2FA-servers-failed-and-now-I-m-locked-out-of-my-files/m-p/676826#M8352</guid>
      <dc:creator>Rich</dc:creator>
      <dc:date>2023-04-14T15:47:45Z</dc:date>
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