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    <title>topic Re: Account access in Security and Permissions</title>
    <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Account-access/m-p/686861#M8930</link>
    <description>&lt;P&gt;Thanks, Russel!&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If you need anything else, don't hesitate to reach out to us again.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Have a great day!&lt;/P&gt;</description>
    <pubDate>Thu, 25 May 2023 12:52:27 GMT</pubDate>
    <dc:creator>Hannah</dc:creator>
    <dc:date>2023-05-25T12:52:27Z</dc:date>
    <item>
      <title>Account access</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Account-access/m-p/685671#M8892</link>
      <description>&lt;P&gt;I have two Dropbox accounts. One is free, and the other is a two or 5TB data storage (I pay A$18.69 monthly). I was in my paid account earlier today when I noticed that some files I had deleted through Windows File Manager were still appearing in my Dropbox account. I checked to see that I was in the correct account, and it was the correct paid account. So, I thought I should log out and log in again. I put in the normal username and email address and the normal password, but it directed me to the personal free account.&lt;/P&gt;
&lt;P&gt;I also thought if I did a password reset, it might take me to the paid account. No success.&lt;/P&gt;
&lt;P&gt;Nothing in the robot support system is helping me.&amp;nbsp; I desperately need to access the files from the paid account. Given that I am paying for a Dropbox service, surely there must be a way to communicate with that service provider. If anyone can assist, I would be so grateful.&lt;/P&gt;
&lt;P&gt;Russell&lt;/P&gt;</description>
      <pubDate>Mon, 22 May 2023 16:03:42 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Account-access/m-p/685671#M8892</guid>
      <dc:creator>RJD_ME</dc:creator>
      <dc:date>2023-05-22T16:03:42Z</dc:date>
    </item>
    <item>
      <title>Re: Account access</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Account-access/m-p/685673#M8893</link>
      <description>&lt;P&gt;I forgot to mention that there is a Dropbox ID number on my monthly bank statement. Also, I have checked, and it is a 2TB account that I am subscribed to.&lt;/P&gt;&lt;P&gt;Russell&lt;/P&gt;</description>
      <pubDate>Sat, 20 May 2023 08:11:35 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Account-access/m-p/685673#M8893</guid>
      <dc:creator>RJD_ME</dc:creator>
      <dc:date>2023-05-20T08:11:35Z</dc:date>
    </item>
    <item>
      <title>Re: Account access</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Account-access/m-p/686050#M8894</link>
      <description>&lt;P&gt;Welcome to the forum, &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1706704"&gt;@RJD_ME&lt;/a&gt;!&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Can you please go &lt;A href="https://www.dropbox.com/payments/find_receipt" target="_blank"&gt;here&lt;/A&gt; and insert the transaction ID that you mention in your second post?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Is the email address that you see the same as the one you’re trying to log in to Dropbox with?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Let me know.&lt;/P&gt;</description>
      <pubDate>Mon, 22 May 2023 16:10:23 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Account-access/m-p/686050#M8894</guid>
      <dc:creator>Nancy</dc:creator>
      <dc:date>2023-05-22T16:10:23Z</dc:date>
    </item>
    <item>
      <title>Re: Account access</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Account-access/m-p/686770#M8924</link>
      <description>&lt;P&gt;Thanks, Nancy, for responding.&amp;nbsp;&lt;/P&gt;&lt;P&gt;I have since resolved that issue with the help of Dropbox Support. I now need to merge two accounts.&amp;nbsp;&lt;/P&gt;&lt;P&gt;I await our respective timelines to work so that I can receive further instructions from Dropbox Support.&lt;/P&gt;&lt;P&gt;Russell&lt;/P&gt;</description>
      <pubDate>Thu, 25 May 2023 03:53:29 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Account-access/m-p/686770#M8924</guid>
      <dc:creator>Russel Driscoll</dc:creator>
      <dc:date>2023-05-25T03:53:29Z</dc:date>
    </item>
    <item>
      <title>Re: Account access</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Account-access/m-p/686831#M8927</link>
      <description>&lt;P&gt;Sorry to jump in here, &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1708208"&gt;@Russel Driscoll&lt;/a&gt;&lt;/SPAN&gt;!&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Would you mind sending over the ticket ID for your communication with support, so we can also track it in our system?&lt;/P&gt;</description>
      <pubDate>Thu, 25 May 2023 10:06:28 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Account-access/m-p/686831#M8927</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2023-05-25T10:06:28Z</dc:date>
    </item>
    <item>
      <title>Re: Account access</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Account-access/m-p/686849#M8929</link>
      <description>&lt;P&gt;&lt;SPAN&gt;&lt;A href="https://www.dropbox.com/support/ticket/22236550" target="_blank"&gt;Ticket #22236550: DB: Billing, payments, and subscription changes&lt;/A&gt;&lt;/SPAN&gt;&lt;/P&gt;</description>
      <pubDate>Thu, 25 May 2023 12:14:20 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Account-access/m-p/686849#M8929</guid>
      <dc:creator>Russel Driscoll</dc:creator>
      <dc:date>2023-05-25T12:14:20Z</dc:date>
    </item>
    <item>
      <title>Re: Account access</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Account-access/m-p/686861#M8930</link>
      <description>&lt;P&gt;Thanks, Russel!&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If you need anything else, don't hesitate to reach out to us again.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Have a great day!&lt;/P&gt;</description>
      <pubDate>Thu, 25 May 2023 12:52:27 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Account-access/m-p/686861#M8930</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2023-05-25T12:52:27Z</dc:date>
    </item>
    <item>
      <title>Re: Account access</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Account-access/m-p/686979#M8931</link>
      <description>&lt;P&gt;Hi Hannah,&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;I have tried to follow the instructions given by Dropbox Support in the following link: &lt;A href="https://help.dropbox.com/installs-integrations/sync-uploads/make-files-online-only" target="_blank"&gt;https://help.dropbox.com/installs-integrations/sync-uploads/make-files-online-only&lt;/A&gt;&lt;/P&gt;&lt;P&gt;However, when I click on my Dropbox Account (P9) avatar, the is no Preferences option.&lt;/P&gt;&lt;P&gt;I am hoping that someone in the Community can see this and reply outside of USA work hours.&lt;/P&gt;&lt;P&gt;Russell&lt;/P&gt;</description>
      <pubDate>Thu, 25 May 2023 20:26:20 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Account-access/m-p/686979#M8931</guid>
      <dc:creator>Russel Driscoll</dc:creator>
      <dc:date>2023-05-25T20:26:20Z</dc:date>
    </item>
    <item>
      <title>Re: Account access</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Account-access/m-p/687006#M8932</link>
      <description>&lt;BLOCKQUOTE&gt;&lt;HR /&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1708208"&gt;@Russel Driscoll&lt;/a&gt;&amp;nbsp;wrote:&lt;BR /&gt;
&lt;P&gt;Hi Hannah,&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I have tried to follow the instructions given by Dropbox Support in the following link: &lt;A href="https://help.dropbox.com/installs-integrations/sync-uploads/make-files-online-only" target="_blank" rel="noopener"&gt;https://help.dropbox.com/installs-integrations/sync-uploads/make-files-online-only&lt;/A&gt;&lt;/P&gt;
&lt;P&gt;However, when I click on my Dropbox Account (P9) avatar, the is no Preferences option.&lt;/P&gt;
&lt;P&gt;I am hoping that someone in the Community can see this and reply outside of USA work hours.&lt;/P&gt;
&lt;P&gt;Russell&lt;/P&gt;
&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;
&lt;P&gt;Hi Russell&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Are you doing this on the desktop software and&amp;nbsp;&lt;STRONG&gt;not&lt;/STRONG&gt; the website?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;You need to click on the Dropbox icon on your computer and then the avatar at top right.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Thu, 25 May 2023 21:30:44 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Account-access/m-p/687006#M8932</guid>
      <dc:creator>Mark</dc:creator>
      <dc:date>2023-05-25T21:30:44Z</dc:date>
    </item>
    <item>
      <title>Re: Account access</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Account-access/m-p/687009#M8933</link>
      <description>&lt;P&gt;Thanks for the prompt reply, Mark.&lt;/P&gt;&lt;P&gt;Yes, I was on my Desktop, and your instruction worked. Brilliant.&lt;/P&gt;&lt;P&gt;Russell.&lt;/P&gt;</description>
      <pubDate>Thu, 25 May 2023 21:37:44 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Account-access/m-p/687009#M8933</guid>
      <dc:creator>Russel Driscoll</dc:creator>
      <dc:date>2023-05-25T21:37:44Z</dc:date>
    </item>
    <item>
      <title>Re: Account access</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Account-access/m-p/687323#M8947</link>
      <description>&lt;P&gt;Hi All,&lt;/P&gt;&lt;P&gt;When I thought I had succeeded in merging two accounts by following all the instructions, I noticed that the folder I most use was still incomplete (showing files from the account I no longer want to use as the default account on my laptop).&lt;/P&gt;&lt;P&gt;When I use a private (incognito) browser to view my other account (which is now a little overfull), the same folder is complete. However, there is no Download option (not even in the&amp;nbsp;&lt;SPAN&gt;ellipsis options). Why?&lt;/SPAN&gt;&lt;/P&gt;&lt;P&gt;&lt;SPAN&gt;Russell&amp;nbsp;&lt;/SPAN&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Sat, 27 May 2023 21:11:25 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Account-access/m-p/687323#M8947</guid>
      <dc:creator>Russel Driscoll</dc:creator>
      <dc:date>2023-05-27T21:11:25Z</dc:date>
    </item>
    <item>
      <title>Re: Account access</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Account-access/m-p/687461#M8951</link>
      <description>&lt;P&gt;HI &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1708208"&gt;@Russel Driscoll&lt;/a&gt;&lt;/SPAN&gt;, I can see you're still in communication with the support agent via email. I'd recommend continuing with them as they can provide more account specific assistance if required.&lt;/P&gt;</description>
      <pubDate>Mon, 29 May 2023 12:10:25 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Account-access/m-p/687461#M8951</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2023-05-29T12:10:25Z</dc:date>
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