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    <title>topic Re: I need help to verify account with my phone number instead in Security and Permissions</title>
    <link>https://www.dropboxforum.com/t5/Security-and-Permissions/I-need-help-to-verify-account-with-my-phone-number-instead/m-p/691694#M9161</link>
    <description>&lt;P&gt;Hey &lt;SPAN style="color:var(--ck-color-mention-text);"&gt;&lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1714416"&gt;@BonCalme LLc&lt;/a&gt;&lt;/SPAN&gt;&lt;/SPAN&gt;, thanks for reaching out to the Dropbox Community.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;At the moment it's not possible to verify your email address through a mobile number; you need access to the actual email address, so we can verify ownership of the account.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Is there a chance to reinstate or recreate the email address you used?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If not, and you do have access to the account itself, I would suggest &lt;A href="https://help.dropbox.com/account-settings/change-email" target="_blank"&gt;changing your email&lt;/A&gt; to one you can access.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I hope this helps, but let me know if you have any questions.&lt;/P&gt;</description>
    <pubDate>Wed, 14 Jun 2023 15:30:55 GMT</pubDate>
    <dc:creator>Hannah</dc:creator>
    <dc:date>2023-06-14T15:30:55Z</dc:date>
    <item>
      <title>I need help to verify account with my phone number instead</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/I-need-help-to-verify-account-with-my-phone-number-instead/m-p/691682#M9159</link>
      <description>&lt;P&gt;I was trying to reset my password but the business email I used to access my account was cancelled and I need Dropbox to send me a link via my phone so I can access my account as that is the only way.&amp;nbsp; I am not given that option to send it to my phone.&amp;nbsp; Please help.&lt;/P&gt;</description>
      <pubDate>Wed, 14 Jun 2023 14:44:48 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/I-need-help-to-verify-account-with-my-phone-number-instead/m-p/691682#M9159</guid>
      <dc:creator>BonCalme LLc</dc:creator>
      <dc:date>2023-06-14T14:44:48Z</dc:date>
    </item>
    <item>
      <title>Re: I need help to verify account with my phone number instead</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/I-need-help-to-verify-account-with-my-phone-number-instead/m-p/691694#M9161</link>
      <description>&lt;P&gt;Hey &lt;SPAN style="color:var(--ck-color-mention-text);"&gt;&lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1714416"&gt;@BonCalme LLc&lt;/a&gt;&lt;/SPAN&gt;&lt;/SPAN&gt;, thanks for reaching out to the Dropbox Community.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;At the moment it's not possible to verify your email address through a mobile number; you need access to the actual email address, so we can verify ownership of the account.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Is there a chance to reinstate or recreate the email address you used?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If not, and you do have access to the account itself, I would suggest &lt;A href="https://help.dropbox.com/account-settings/change-email" target="_blank"&gt;changing your email&lt;/A&gt; to one you can access.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I hope this helps, but let me know if you have any questions.&lt;/P&gt;</description>
      <pubDate>Wed, 14 Jun 2023 15:30:55 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/I-need-help-to-verify-account-with-my-phone-number-instead/m-p/691694#M9161</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2023-06-14T15:30:55Z</dc:date>
    </item>
    <item>
      <title>Re: I need help to verify account with my phone number instead</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/I-need-help-to-verify-account-with-my-phone-number-instead/m-p/691709#M9163</link>
      <description>&lt;P&gt;Thank you that doesn't work as the first thing it says to do is:&amp;nbsp;&lt;/P&gt;&lt;OL&gt;&lt;LI&gt;&lt;A href="https://www.dropbox.com/login" target="_blank"&gt;Sign in&lt;/A&gt;&lt;SPAN&gt;&amp;nbsp;&lt;/SPAN&gt;to dropbox.com.&lt;/LI&gt;&lt;/OL&gt;&lt;P&gt;I cannot sign in if I don't know my password.&lt;/P&gt;</description>
      <pubDate>Wed, 14 Jun 2023 16:31:20 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/I-need-help-to-verify-account-with-my-phone-number-instead/m-p/691709#M9163</guid>
      <dc:creator>BonCalme LLc</dc:creator>
      <dc:date>2023-06-14T16:31:20Z</dc:date>
    </item>
    <item>
      <title>Re: I need help to verify account with my phone number instead</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/I-need-help-to-verify-account-with-my-phone-number-instead/m-p/691774#M9165</link>
      <description>&lt;P&gt;I understand, &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1714416"&gt;@BonCalme LLc&lt;/a&gt;&lt;/SPAN&gt;.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;In that case, I would actually suggest opening a private browsing/incognito window on your browser and going to &lt;A href="https://www.dropbox.com/support/sign-in-issues" target="_blank"&gt;this page&lt;/A&gt;.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;From there, you can submit your help request to our support team directly.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Once you do that and you have the ticket number, please send it to us as well.&lt;/P&gt;</description>
      <pubDate>Wed, 14 Jun 2023 20:22:49 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/I-need-help-to-verify-account-with-my-phone-number-instead/m-p/691774#M9165</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2023-06-14T20:22:49Z</dc:date>
    </item>
    <item>
      <title>Re: I need help to verify account with my phone number instead</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/I-need-help-to-verify-account-with-my-phone-number-instead/m-p/691786#M9168</link>
      <description>&lt;BLOCKQUOTE&gt;&lt;HR /&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1714416"&gt;@BonCalme LLc&lt;/a&gt;&amp;nbsp;wrote:&lt;BR /&gt;
&lt;P&gt;Thank you that doesn't work as the first thing it says to do is:&amp;nbsp;&lt;/P&gt;
&lt;OL&gt;
&lt;LI&gt;&lt;A href="https://www.dropbox.com/login" target="_blank" rel="noopener"&gt;Sign in&lt;/A&gt;&lt;SPAN&gt;&amp;nbsp;&lt;/SPAN&gt;to dropbox.com.&lt;/LI&gt;
&lt;/OL&gt;
&lt;P&gt;I cannot sign in if I don't know my password.&lt;/P&gt;
&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;
&lt;P&gt;Without access to the email account unfortunately accounts are unrecoverable.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;A href="https://help.dropbox.com/accounts-billing/settings-sign-in/lost-access-email-cant-change-password" target="_blank"&gt;https://help.dropbox.com/accounts-billing/settings-sign-in/lost-access-email-cant-change-password&lt;/A&gt;&lt;/P&gt;</description>
      <pubDate>Wed, 14 Jun 2023 20:46:55 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/I-need-help-to-verify-account-with-my-phone-number-instead/m-p/691786#M9168</guid>
      <dc:creator>Mark</dc:creator>
      <dc:date>2023-06-14T20:46:55Z</dc:date>
    </item>
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