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  <channel>
    <title>topic Re: Cannot Login in Security and Permissions</title>
    <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Cannot-Login/m-p/693358#M9267</link>
    <description>&lt;P&gt;Hey &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1716485"&gt;@judymurphy&lt;/a&gt;&lt;/SPAN&gt;, sorry to hear you're having issues with this.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;May I ask if the owner of the email address that's associated with the Dropbox account in question has checked their email's junk/spam folder as well?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If they did and still can't find the email with the code, you can reach out to our support team for further assistance through &lt;A href="https://www.dropbox.com/support/sign-in-issues" target="_blank"&gt;this form&lt;/A&gt;.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Just make sure to use an incognito window and fill out all the relevant information.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If you end up doing this and get a ticket ID from our system, feel free to share it with us here so that we can look it up in our stem as well.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I hope this helps!&amp;nbsp;&lt;/P&gt;</description>
    <pubDate>Wed, 21 Jun 2023 07:52:10 GMT</pubDate>
    <dc:creator>Walter</dc:creator>
    <dc:date>2023-06-21T07:52:10Z</dc:date>
    <item>
      <title>Cannot Login</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Cannot-Login/m-p/693350#M9266</link>
      <description>&lt;P&gt;Hi&lt;BR /&gt;Our club has a DropBox account. We know the login and the password. However, we cannot login because a 6 digit code keeps being sent to the email address. The person at that email address does not receive the number.&lt;/P&gt;&lt;P&gt;All the help topics say to login and go to setting. However, we cannot login.&lt;/P&gt;&lt;P&gt;Can anyone help me please?&lt;/P&gt;</description>
      <pubDate>Wed, 21 Jun 2023 07:09:35 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Cannot-Login/m-p/693350#M9266</guid>
      <dc:creator>judymurphy</dc:creator>
      <dc:date>2023-06-21T07:09:35Z</dc:date>
    </item>
    <item>
      <title>Re: Cannot Login</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Cannot-Login/m-p/693358#M9267</link>
      <description>&lt;P&gt;Hey &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1716485"&gt;@judymurphy&lt;/a&gt;&lt;/SPAN&gt;, sorry to hear you're having issues with this.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;May I ask if the owner of the email address that's associated with the Dropbox account in question has checked their email's junk/spam folder as well?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If they did and still can't find the email with the code, you can reach out to our support team for further assistance through &lt;A href="https://www.dropbox.com/support/sign-in-issues" target="_blank"&gt;this form&lt;/A&gt;.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Just make sure to use an incognito window and fill out all the relevant information.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If you end up doing this and get a ticket ID from our system, feel free to share it with us here so that we can look it up in our stem as well.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I hope this helps!&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Wed, 21 Jun 2023 07:52:10 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Cannot-Login/m-p/693358#M9267</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2023-06-21T07:52:10Z</dc:date>
    </item>
    <item>
      <title>Re: Cannot Login</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Cannot-Login/m-p/693657#M9289</link>
      <description>&lt;P&gt;Hello Walter,&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Yes, the person has checked the spam/junk but no luck there. Thank you. I will complete the form and post the number.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Kind regards&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Judy&lt;/P&gt;</description>
      <pubDate>Thu, 22 Jun 2023 09:08:57 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Cannot-Login/m-p/693657#M9289</guid>
      <dc:creator>judymurphy</dc:creator>
      <dc:date>2023-06-22T09:08:57Z</dc:date>
    </item>
    <item>
      <title>Re: Cannot Login</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Cannot-Login/m-p/693658#M9290</link>
      <description>&lt;P&gt;Hi Walter&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;I've just clicked your hyperlink for the form. It doesn't open to a form, just to a bot chat or community - &lt;A href="https://www.dropbox.com/support" target="_blank"&gt;https://www.dropbox.com/support&lt;/A&gt;&lt;/P&gt;&lt;P&gt;Was I supposed to be taken elsewhere?&lt;/P&gt;&lt;P&gt;Many thanks&lt;/P&gt;&lt;P&gt;Judy&lt;/P&gt;</description>
      <pubDate>Thu, 22 Jun 2023 09:15:00 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Cannot-Login/m-p/693658#M9290</guid>
      <dc:creator>judymurphy</dc:creator>
      <dc:date>2023-06-22T09:15:00Z</dc:date>
    </item>
    <item>
      <title>Re: Cannot Login</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Cannot-Login/m-p/693698#M9291</link>
      <description>&lt;P&gt;Hey &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1716485"&gt;@judymurphy&lt;/a&gt;&lt;/SPAN&gt;, if with Walter's link you're taken to the &lt;A href="https://www.dropbox.com/support" target="_blank"&gt;https://www.dropbox.com/support&lt;/A&gt; page, you should be able to scroll down a bit on that page and then click on "can't sign in?", to be able to submit the help request form.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Just make sure you're not signed in to any Dropbox account, when opening this page.&lt;/P&gt;</description>
      <pubDate>Thu, 22 Jun 2023 15:03:27 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Cannot-Login/m-p/693698#M9291</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2023-06-22T15:03:27Z</dc:date>
    </item>
    <item>
      <title>Re: Cannot Login</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Cannot-Login/m-p/693883#M9300</link>
      <description>&lt;P&gt;Hi Hannah&lt;/P&gt;&lt;P&gt;Sorry, there is still no form to contact support.&lt;/P&gt;&lt;P&gt;1. I was not logged in to any drop box account at the time&lt;/P&gt;&lt;P&gt;2. I clicked on 'I can't log in'&lt;/P&gt;&lt;P&gt;3 There is no hyperlink on "&lt;SPAN&gt;Still can’t sign in? Contact support.'&lt;/SPAN&gt;&lt;/P&gt;&lt;P&gt;&lt;SPAN&gt;So I am still at a loss.&lt;/SPAN&gt;&lt;/P&gt;&lt;P&gt;&lt;SPAN&gt;Judy&lt;/SPAN&gt;&lt;/P&gt;&lt;P&gt;&lt;SPAN&gt;See the attached screenshot&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Contact support.JPG" style="width: 800px;"&gt;&lt;img src="https://www.dropboxforum.com/t5/image/serverpage/image-id/38651i2FB9E4435ADA56F9/image-size/large?v=v2&amp;amp;px=999" role="button" title="Contact support.JPG" alt="Contact support.JPG" /&gt;&lt;/span&gt;&lt;/SPAN&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Fri, 23 Jun 2023 04:07:05 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Cannot-Login/m-p/693883#M9300</guid>
      <dc:creator>judymurphy</dc:creator>
      <dc:date>2023-06-23T04:07:05Z</dc:date>
    </item>
    <item>
      <title>Re: Cannot Login</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Cannot-Login/m-p/693891#M9302</link>
      <description>&lt;P&gt;In that case, may we reach out via email from our end to have a further look internally &lt;SPAN style="color:var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1716485"&gt;@judymurphy&lt;/a&gt;&lt;/SPAN&gt;?&lt;/P&gt;</description>
      <pubDate>Fri, 23 Jun 2023 05:41:18 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Cannot-Login/m-p/693891#M9302</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2023-06-23T05:41:18Z</dc:date>
    </item>
    <item>
      <title>Re: Cannot Login</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Cannot-Login/m-p/693898#M9304</link>
      <description>&lt;P&gt;Hi Walter,&lt;/P&gt;&lt;P&gt;That will be most helpful. Thank you!&lt;/P&gt;&lt;P&gt;Judy&lt;/P&gt;</description>
      <pubDate>Fri, 23 Jun 2023 06:22:06 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Cannot-Login/m-p/693898#M9304</guid>
      <dc:creator>judymurphy</dc:creator>
      <dc:date>2023-06-23T06:22:06Z</dc:date>
    </item>
    <item>
      <title>Re: Cannot Login</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Cannot-Login/m-p/693900#M9305</link>
      <description>&lt;P&gt;No worries &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1716485"&gt;@judymurphy&lt;/a&gt;&lt;/SPAN&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I just reached out to the email address that's associated with your profile here, on our Community, so please have a look at your inbox and we'll take it from there.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Cheers!&lt;/P&gt;</description>
      <pubDate>Fri, 23 Jun 2023 06:26:02 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Cannot-Login/m-p/693900#M9305</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2023-06-23T06:26:02Z</dc:date>
    </item>
    <item>
      <title>Re: Cannot Login</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Cannot-Login/m-p/694875#M9388</link>
      <description>&lt;P&gt;Hi Walter,&lt;/P&gt;&lt;P&gt;I emailed an answer a few days ago and have not yet received a reply.&lt;/P&gt;&lt;P&gt;Can you help me please?&lt;/P&gt;&lt;P&gt;Many thannks&lt;/P&gt;&lt;P&gt;judy&lt;/P&gt;</description>
      <pubDate>Tue, 27 Jun 2023 21:43:35 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Cannot-Login/m-p/694875#M9388</guid>
      <dc:creator>judymurphy</dc:creator>
      <dc:date>2023-06-27T21:43:35Z</dc:date>
    </item>
    <item>
      <title>Re: Cannot Login</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Cannot-Login/m-p/694903#M9390</link>
      <description>&lt;P&gt;Thanks for the nudge on this &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1716485"&gt;@judymurphy&lt;/a&gt;&lt;/SPAN&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I just replied back via email a few seconds ago. Whenever you get the chance, have a look at your inbox and we'll take it from there.&lt;/P&gt;</description>
      <pubDate>Tue, 27 Jun 2023 23:49:22 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Cannot-Login/m-p/694903#M9390</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2023-06-27T23:49:22Z</dc:date>
    </item>
    <item>
      <title>Re: Cannot Login</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Cannot-Login/m-p/694924#M9392</link>
      <description>&lt;P&gt;Thanks Walter. I have done that now.&lt;/P&gt;&lt;P&gt;Judy&lt;/P&gt;</description>
      <pubDate>Wed, 28 Jun 2023 02:48:12 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Cannot-Login/m-p/694924#M9392</guid>
      <dc:creator>judymurphy</dc:creator>
      <dc:date>2023-06-28T02:48:12Z</dc:date>
    </item>
    <item>
      <title>Re: Cannot Login</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Cannot-Login/m-p/698350#M9623</link>
      <description>&lt;P&gt;Hi there. I'm having the same issue. I no longer have access to the email address for my account (the domain expired) and I want to cancel my paid subscription on that account. I have the email and password, but can't access the six digit code. Please contact me.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Wed, 12 Jul 2023 19:36:40 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Cannot-Login/m-p/698350#M9623</guid>
      <dc:creator>help_me_sign_in</dc:creator>
      <dc:date>2023-07-12T19:36:40Z</dc:date>
    </item>
    <item>
      <title>Re: Cannot Login</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Cannot-Login/m-p/698434#M9631</link>
      <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1725593"&gt;@help_me_sign_in&lt;/a&gt;, welcome to our Community!&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I just sent you an email, in order for us to have a closer look into this. Reply back to me, and we'll take it from there.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Thanks a bunch!&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Wed, 12 Jul 2023 23:36:09 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Cannot-Login/m-p/698434#M9631</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2023-07-12T23:36:09Z</dc:date>
    </item>
    <item>
      <title>Re: Cannot Login</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Cannot-Login/m-p/700052#M9771</link>
      <description>&lt;P&gt;Dear Dropbox support,&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;I‘ve got almost the same issue. I‘ve opened a new Dropbox Professional account with another e-mail adress. I‘ve already recorded my Paypal Account for paying. During a pause my computer went into sleep mode. Then I wanted to carry on with the registration process. Therefore, I had to login. From this moment on I always get the information, that a code is sent to my mail adress in case of 2FA. I‘ve never received a code. I‘ve also checked the spam. Since the registration process is incomplete I‘ve never came to the part where I can deposit a phone number. So, now I have a paid account which I can not use. Can please help me out? Thank you so much!&lt;/P&gt;</description>
      <pubDate>Thu, 20 Jul 2023 07:59:06 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Cannot-Login/m-p/700052#M9771</guid>
      <dc:creator>TabeaGojo</dc:creator>
      <dc:date>2023-07-20T07:59:06Z</dc:date>
    </item>
    <item>
      <title>Re: Cannot Login</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Cannot-Login/m-p/700193#M9785</link>
      <description>&lt;P&gt;Hi &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1728619"&gt;@TabeaGojo&lt;/a&gt;&lt;/SPAN&gt;, thanks for posting here today!&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Can I reach out to you via email, in order for us to have a closer look, please?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Keep me posted!&lt;/P&gt;</description>
      <pubDate>Thu, 20 Jul 2023 17:57:45 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Cannot-Login/m-p/700193#M9785</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2023-07-20T17:57:45Z</dc:date>
    </item>
    <item>
      <title>Re: Cannot Login</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Cannot-Login/m-p/700351#M9793</link>
      <description>&lt;P&gt;Hi Megan,&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;this would be great, thank you!&lt;/P&gt;</description>
      <pubDate>Fri, 21 Jul 2023 06:07:38 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Cannot-Login/m-p/700351#M9793</guid>
      <dc:creator>TabeaGojo</dc:creator>
      <dc:date>2023-07-21T06:07:38Z</dc:date>
    </item>
    <item>
      <title>Re: Cannot Login</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Cannot-Login/m-p/700438#M9801</link>
      <description>&lt;P&gt;Hey &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1728619"&gt;@TabeaGojo&lt;/a&gt;&lt;/SPAN&gt;!&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I just sent you an email and we'll continue looking into this there.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Thanks!&lt;/P&gt;</description>
      <pubDate>Fri, 21 Jul 2023 13:42:17 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Cannot-Login/m-p/700438#M9801</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2023-07-21T13:42:17Z</dc:date>
    </item>
    <item>
      <title>Re: Cannot Login</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Cannot-Login/m-p/736836#M12995</link>
      <description>&lt;P&gt;I have similar issue.&amp;nbsp; I have email address and password.&amp;nbsp; Each time I try to login it sends access code to email&amp;nbsp; not longer have access to.&amp;nbsp; How can I get logged in?&lt;/P&gt;</description>
      <pubDate>Wed, 13 Dec 2023 15:47:39 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Cannot-Login/m-p/736836#M12995</guid>
      <dc:creator>bedenfield</dc:creator>
      <dc:date>2023-12-13T15:47:39Z</dc:date>
    </item>
    <item>
      <title>Re: Cannot Login</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Cannot-Login/m-p/736973#M13009</link>
      <description>&lt;P&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1781349"&gt;@bedenfield&lt;/a&gt;, do you have any linked devices to that Dropbox account? If yes, have you checked their notifications for the one-time code?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If that doesn’t work, I’d suggest contacting our support team &lt;A href="https://www.dropboxforum.com/t5/Security-and-Permissions/Can-t-access-email-to-get-6-digit-code/m-p/729428/highlight/true#M12435" target="_blank"&gt;this way&lt;/A&gt;.&lt;/P&gt;</description>
      <pubDate>Wed, 13 Dec 2023 23:39:52 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Cannot-Login/m-p/736973#M13009</guid>
      <dc:creator>Nancy</dc:creator>
      <dc:date>2023-12-13T23:39:52Z</dc:date>
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