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    <title>topic Re: Unable to access enterprise account in Security and Permissions</title>
    <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Unable-to-access-enterprise-account/m-p/694809#M9376</link>
    <description>&lt;P&gt;Hey &lt;SPAN style="color:var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1716655"&gt;@smcrow&lt;/a&gt;&lt;/SPAN&gt;.&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Are any of the team members (not team admin) currently able to access this Dropbox account?&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;If yes, they may be able to reach out to our team directly and have an agent look into this further.&lt;/P&gt;</description>
    <pubDate>Tue, 27 Jun 2023 18:26:39 GMT</pubDate>
    <dc:creator>Nancy</dc:creator>
    <dc:date>2023-06-27T18:26:39Z</dc:date>
    <item>
      <title>Unable to access enterprise account</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Unable-to-access-enterprise-account/m-p/693500#M9273</link>
      <description>&lt;P&gt;Our account admin is no longer with the company and I am unable to update our account settings or manage licenses for our users. I can not create a support ticket because I do not have a login and no one can accept my request as they are no longer with the company. I have been working with my account rep at Dropbox but they have not been able to assist me. Who/ how can I get this escalated?&lt;/P&gt;</description>
      <pubDate>Wed, 21 Jun 2023 18:40:11 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Unable-to-access-enterprise-account/m-p/693500#M9273</guid>
      <dc:creator>smcrow</dc:creator>
      <dc:date>2023-06-21T18:40:11Z</dc:date>
    </item>
    <item>
      <title>Re: Unable to access enterprise account</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Unable-to-access-enterprise-account/m-p/693515#M9274</link>
      <description>&lt;P&gt;Hi &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1716655"&gt;@smcrow&lt;/a&gt;&lt;/SPAN&gt;, thanks for bringing this to our attention.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Do you only have that one team admin on your account, and no other team admins?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;This will help me to assist further!&lt;/P&gt;</description>
      <pubDate>Wed, 21 Jun 2023 19:28:54 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Unable-to-access-enterprise-account/m-p/693515#M9274</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2023-06-21T19:28:54Z</dc:date>
    </item>
    <item>
      <title>Re: Unable to access enterprise account</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Unable-to-access-enterprise-account/m-p/693519#M9277</link>
      <description>&lt;P&gt;Correct&lt;/P&gt;</description>
      <pubDate>Wed, 21 Jun 2023 19:37:38 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Unable-to-access-enterprise-account/m-p/693519#M9277</guid>
      <dc:creator>smcrow</dc:creator>
      <dc:date>2023-06-21T19:37:38Z</dc:date>
    </item>
    <item>
      <title>Re: Unable to access enterprise account</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Unable-to-access-enterprise-account/m-p/693553#M9278</link>
      <description>&lt;P&gt;Without another team admin on the account, it wouldn't be possible to make any changes on the account.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If the Dropbox account representative weren't able to assist either, then there isn't anything else additional I can offer, unfortunately.&lt;/P&gt;</description>
      <pubDate>Wed, 21 Jun 2023 20:56:29 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Unable-to-access-enterprise-account/m-p/693553#M9278</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2023-06-21T20:56:29Z</dc:date>
    </item>
    <item>
      <title>Re: Unable to access enterprise account</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Unable-to-access-enterprise-account/m-p/693556#M9279</link>
      <description>&lt;P&gt;If I can't update the account with a new admin I can't add my account or update our payment method to process billing. What is my escalation?&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Wed, 21 Jun 2023 21:02:59 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Unable-to-access-enterprise-account/m-p/693556#M9279</guid>
      <dc:creator>smcrow</dc:creator>
      <dc:date>2023-06-21T21:02:59Z</dc:date>
    </item>
    <item>
      <title>Re: Unable to access enterprise account</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Unable-to-access-enterprise-account/m-p/693565#M9280</link>
      <description>&lt;P&gt;The account representative would've been the person to contact for an Enterprise account.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Is the admin's email address part of a personal or a business domain name? Are you able to take control of that email via your IT team?&lt;/P&gt;</description>
      <pubDate>Wed, 21 Jun 2023 21:21:53 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Unable-to-access-enterprise-account/m-p/693565#M9280</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2023-06-21T21:21:53Z</dc:date>
    </item>
    <item>
      <title>Re: Unable to access enterprise account</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Unable-to-access-enterprise-account/m-p/694259#M9339</link>
      <description>&lt;P&gt;I have control of the email but it has multi-authentication.&lt;/P&gt;</description>
      <pubDate>Sun, 25 Jun 2023 17:33:29 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Unable-to-access-enterprise-account/m-p/694259#M9339</guid>
      <dc:creator>smcrow</dc:creator>
      <dc:date>2023-06-25T17:33:29Z</dc:date>
    </item>
    <item>
      <title>Re: Unable to access enterprise account</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Unable-to-access-enterprise-account/m-p/694265#M9340</link>
      <description>&lt;BLOCKQUOTE&gt;&lt;HR /&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1716655"&gt;@smcrow&lt;/a&gt;&amp;nbsp;wrote:&lt;BR /&gt;
&lt;P&gt;I have control of the email but it has multi-authentication.&lt;/P&gt;
&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;
&lt;P&gt;You'll also need access to the multifactor then.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Sun, 25 Jun 2023 18:09:01 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Unable-to-access-enterprise-account/m-p/694265#M9340</guid>
      <dc:creator>Mark</dc:creator>
      <dc:date>2023-06-25T18:09:01Z</dc:date>
    </item>
    <item>
      <title>Re: Unable to access enterprise account</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Unable-to-access-enterprise-account/m-p/694430#M9350</link>
      <description>&lt;P&gt;What are the alternatives? I need to gain access to manage users and licensing/ billing. I can't support any of our users currently.&lt;/P&gt;</description>
      <pubDate>Mon, 26 Jun 2023 13:58:52 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Unable-to-access-enterprise-account/m-p/694430#M9350</guid>
      <dc:creator>smcrow</dc:creator>
      <dc:date>2023-06-26T13:58:52Z</dc:date>
    </item>
    <item>
      <title>Re: Unable to access enterprise account</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Unable-to-access-enterprise-account/m-p/694809#M9376</link>
      <description>&lt;P&gt;Hey &lt;SPAN style="color:var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1716655"&gt;@smcrow&lt;/a&gt;&lt;/SPAN&gt;.&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Are any of the team members (not team admin) currently able to access this Dropbox account?&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;If yes, they may be able to reach out to our team directly and have an agent look into this further.&lt;/P&gt;</description>
      <pubDate>Tue, 27 Jun 2023 18:26:39 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Unable-to-access-enterprise-account/m-p/694809#M9376</guid>
      <dc:creator>Nancy</dc:creator>
      <dc:date>2023-06-27T18:26:39Z</dc:date>
    </item>
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