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    <title>topic Re: Can't access hacked account in Security and Permissions</title>
    <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Can-t-access-hacked-account/m-p/699682#M9740</link>
    <description>&lt;P&gt;Hi again, &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1727823"&gt;@dd1972&lt;/a&gt;&lt;/SPAN&gt;.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;From what I can see, a member of our support team has replied back to one of your support tickets.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Can you please have a look, and let me know if you can see their response?&lt;/P&gt;</description>
    <pubDate>Wed, 19 Jul 2023 00:29:27 GMT</pubDate>
    <dc:creator>Nancy</dc:creator>
    <dc:date>2023-07-19T00:29:27Z</dc:date>
    <item>
      <title>Can't access hacked account</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Can-t-access-hacked-account/m-p/699370#M9705</link>
      <description>&lt;P&gt;Hello,&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;My DB account has been compromised, 2FA has been changed and I don't know the emergency codes, so I cannot get logged back in.&amp;nbsp; My contacts are being spammed with a phishing attempt linking to a file in this DB account.&amp;nbsp; How can I gain access again?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I have two tickets open with Dropbox support - no response.... ticket #22436400 and #22435453&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Thanks&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Mon, 17 Jul 2023 20:50:56 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Can-t-access-hacked-account/m-p/699370#M9705</guid>
      <dc:creator>dd1972</dc:creator>
      <dc:date>2023-07-17T20:50:56Z</dc:date>
    </item>
    <item>
      <title>Re: Can't access hacked account</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Can-t-access-hacked-account/m-p/699390#M9709</link>
      <description>&lt;P&gt;Hi &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1727823"&gt;@dd1972&lt;/a&gt;&lt;/SPAN&gt;, and thanks for letting us know about this here!&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I've checked both your support tickets, and I've left an internal message for our team to see.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Since this issue is account-specific, I'd suggest waiting for their reply to your email.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If you need something else though, give me a nudge here.&lt;/P&gt;</description>
      <pubDate>Mon, 17 Jul 2023 20:50:00 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Can-t-access-hacked-account/m-p/699390#M9709</guid>
      <dc:creator>Nancy</dc:creator>
      <dc:date>2023-07-17T20:50:00Z</dc:date>
    </item>
    <item>
      <title>Re: Can't access hacked account</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Can-t-access-hacked-account/m-p/699436#M9710</link>
      <description>&lt;P&gt;Thank you for the reply, Nancy.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;We still have not been contacted through our support tickets... and share invites to the infected file that's been uploaded to our Dropbox are still being emailed out to our contacts.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Tue, 18 Jul 2023 01:26:52 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Can-t-access-hacked-account/m-p/699436#M9710</guid>
      <dc:creator>dd1972</dc:creator>
      <dc:date>2023-07-18T01:26:52Z</dc:date>
    </item>
    <item>
      <title>Re: Can't access hacked account</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Can-t-access-hacked-account/m-p/699682#M9740</link>
      <description>&lt;P&gt;Hi again, &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1727823"&gt;@dd1972&lt;/a&gt;&lt;/SPAN&gt;.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;From what I can see, a member of our support team has replied back to one of your support tickets.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Can you please have a look, and let me know if you can see their response?&lt;/P&gt;</description>
      <pubDate>Wed, 19 Jul 2023 00:29:27 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Can-t-access-hacked-account/m-p/699682#M9740</guid>
      <dc:creator>Nancy</dc:creator>
      <dc:date>2023-07-19T00:29:27Z</dc:date>
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