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    <title>topic Sign-In Issue - receiving one-time code to an old email with no access in Security and Permissions</title>
    <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Sign-In-Issue-receiving-one-time-code-to-an-old-email-with-no/m-p/700493#M9804</link>
    <description>&lt;P&gt;Hello,&lt;/P&gt; 
&lt;P&gt;I'm trying to sign-in to my account that I've been logging into for the past 3 years. Now all of a sudden it prompts me to a 6 digit code that was sent to my old email "2 step verification". I've never turned that option on. I don't have access to that email address anymore.&amp;nbsp;&lt;/P&gt;</description>
    <pubDate>Mon, 22 Apr 2024 19:10:21 GMT</pubDate>
    <dc:creator>prod661</dc:creator>
    <dc:date>2024-04-22T19:10:21Z</dc:date>
    <item>
      <title>Sign-In Issue - receiving one-time code to an old email with no access</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Sign-In-Issue-receiving-one-time-code-to-an-old-email-with-no/m-p/700493#M9804</link>
      <description>&lt;P&gt;Hello,&lt;/P&gt; 
&lt;P&gt;I'm trying to sign-in to my account that I've been logging into for the past 3 years. Now all of a sudden it prompts me to a 6 digit code that was sent to my old email "2 step verification". I've never turned that option on. I don't have access to that email address anymore.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Mon, 22 Apr 2024 19:10:21 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Sign-In-Issue-receiving-one-time-code-to-an-old-email-with-no/m-p/700493#M9804</guid>
      <dc:creator>prod661</dc:creator>
      <dc:date>2024-04-22T19:10:21Z</dc:date>
    </item>
    <item>
      <title>Re: Sign-In Issue - Old Email with no access</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Sign-In-Issue-receiving-one-time-code-to-an-old-email-with-no/m-p/700497#M9805</link>
      <description>&lt;P&gt;Hi &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1729025"&gt;@prod661&lt;/a&gt;&lt;/SPAN&gt;, thanks for bringing this to our attention.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;This is a security measure in order to ensure the correct person is attempting to access your account.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Is the old email deleted or lost? Are you able to recreate that email, even temporarily, in order to access the account?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;This will help me to assist further!&lt;/P&gt;</description>
      <pubDate>Fri, 21 Jul 2023 17:15:19 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Sign-In-Issue-receiving-one-time-code-to-an-old-email-with-no/m-p/700497#M9805</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2023-07-21T17:15:19Z</dc:date>
    </item>
    <item>
      <title>Re: Sign-In Issue - Old Email with no access</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Sign-In-Issue-receiving-one-time-code-to-an-old-email-with-no/m-p/700502#M9809</link>
      <description>&lt;P&gt;Hello Jay,&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Was this part of a new update since it never asked me before? I never turned that feature on.&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;The old email was deleted unfortunately.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Fri, 21 Jul 2023 17:35:40 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Sign-In-Issue-receiving-one-time-code-to-an-old-email-with-no/m-p/700502#M9809</guid>
      <dc:creator>prod661</dc:creator>
      <dc:date>2023-07-21T17:35:40Z</dc:date>
    </item>
    <item>
      <title>Re: Sign-In Issue - Old Email with no access</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Sign-In-Issue-receiving-one-time-code-to-an-old-email-with-no/m-p/700505#M9810</link>
      <description>&lt;P&gt;No, it's been a standard feature for many years, and is completely separate from the normal two-step verification feature.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Is it not possible to recreate that email address again somehow?&lt;/P&gt;</description>
      <pubDate>Fri, 21 Jul 2023 17:50:25 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Sign-In-Issue-receiving-one-time-code-to-an-old-email-with-no/m-p/700505#M9810</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2023-07-21T17:50:25Z</dc:date>
    </item>
    <item>
      <title>Re: Sign-In Issue - Old Email with no access</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Sign-In-Issue-receiving-one-time-code-to-an-old-email-with-no/m-p/700507#M9811</link>
      <description>&lt;P&gt;That's weird because I've been able to sign in for the past 3 years with no problem.&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;No I'm not part of that organization anymore.&amp;nbsp;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Fri, 21 Jul 2023 17:55:00 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Sign-In-Issue-receiving-one-time-code-to-an-old-email-with-no/m-p/700507#M9811</guid>
      <dc:creator>prod661</dc:creator>
      <dc:date>2023-07-21T17:55:00Z</dc:date>
    </item>
    <item>
      <title>Re: Sign-In Issue - Old Email with no access</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Sign-In-Issue-receiving-one-time-code-to-an-old-email-with-no/m-p/700538#M9812</link>
      <description>&lt;P&gt;Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?&lt;/P&gt;</description>
      <pubDate>Fri, 21 Jul 2023 20:17:38 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Sign-In-Issue-receiving-one-time-code-to-an-old-email-with-no/m-p/700538#M9812</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2023-07-21T20:17:38Z</dc:date>
    </item>
    <item>
      <title>Re: Sign-In Issue - Old Email with no access</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Sign-In-Issue-receiving-one-time-code-to-an-old-email-with-no/m-p/701247#M9872</link>
      <description>&lt;P&gt;Yes of course&lt;/P&gt;</description>
      <pubDate>Tue, 25 Jul 2023 14:46:55 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Sign-In-Issue-receiving-one-time-code-to-an-old-email-with-no/m-p/701247#M9872</guid>
      <dc:creator>prod661</dc:creator>
      <dc:date>2023-07-25T14:46:55Z</dc:date>
    </item>
    <item>
      <title>Re: Sign-In Issue - Old Email with no access</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Sign-In-Issue-receiving-one-time-code-to-an-old-email-with-no/m-p/701253#M9873</link>
      <description>&lt;P&gt;Thanks, I've sent you an email, please could you reply to it as soon as you get a chance!&lt;/P&gt;</description>
      <pubDate>Tue, 25 Jul 2023 15:02:44 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Sign-In-Issue-receiving-one-time-code-to-an-old-email-with-no/m-p/701253#M9873</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2023-07-25T15:02:44Z</dc:date>
    </item>
    <item>
      <title>Re: Sign-In Issue - Old Email with no access</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Sign-In-Issue-receiving-one-time-code-to-an-old-email-with-no/m-p/701254#M9874</link>
      <description>&lt;P&gt;Sounds good.&lt;/P&gt;</description>
      <pubDate>Tue, 25 Jul 2023 15:05:23 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Sign-In-Issue-receiving-one-time-code-to-an-old-email-with-no/m-p/701254#M9874</guid>
      <dc:creator>prod661</dc:creator>
      <dc:date>2023-07-25T15:05:23Z</dc:date>
    </item>
    <item>
      <title>Re: Sign-In Issue - Old Email with no access</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Sign-In-Issue-receiving-one-time-code-to-an-old-email-with-no/m-p/742324#M13294</link>
      <description>&lt;P&gt;Hi, I have exactly the same problem - what was the solution?&lt;/P&gt;</description>
      <pubDate>Wed, 10 Jan 2024 06:53:42 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Sign-In-Issue-receiving-one-time-code-to-an-old-email-with-no/m-p/742324#M13294</guid>
      <dc:creator>andyaslo</dc:creator>
      <dc:date>2024-01-10T06:53:42Z</dc:date>
    </item>
    <item>
      <title>Re: Sign-In Issue - Old Email with no access</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Sign-In-Issue-receiving-one-time-code-to-an-old-email-with-no/m-p/742351#M13298</link>
      <description>&lt;P&gt;Hey &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1792816"&gt;@andyaslo&lt;/a&gt;&lt;/SPAN&gt; - sorry to hear about this.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;When you say the same problem, are you also not able to access or re-create (to regain access to) the email address that is associated with the Dropbox account you're trying to access?&lt;/P&gt;</description>
      <pubDate>Wed, 10 Jan 2024 09:48:45 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Sign-In-Issue-receiving-one-time-code-to-an-old-email-with-no/m-p/742351#M13298</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2024-01-10T09:48:45Z</dc:date>
    </item>
    <item>
      <title>Re: Sign-In Issue - Old Email with no access</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Sign-In-Issue-receiving-one-time-code-to-an-old-email-with-no/m-p/765606#M14791</link>
      <description>&lt;P&gt;I have the &lt;STRONG&gt;exact&lt;/STRONG&gt; same issue. I no longer have access to my email. Recreating said email is not an option. I know my password but the 2 step verification is sending the code to the email I can't access. I already reached out to the organization that hosted the email- it's a university and they no longer have access to fix this issue either. So I'm paying monthly for a Dropbox account that Dropbox won't let me access. And b/c it's a basic account I don't have access to a real person to help me. I'm beyond exhausted and frustrated b/c i've been trying to fix this for weeks now. Please help!&lt;/P&gt;</description>
      <pubDate>Mon, 22 Apr 2024 17:38:23 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Sign-In-Issue-receiving-one-time-code-to-an-old-email-with-no/m-p/765606#M14791</guid>
      <dc:creator>aangelopoulos</dc:creator>
      <dc:date>2024-04-22T17:38:23Z</dc:date>
    </item>
    <item>
      <title>Re: Sign-In Issue - Old Email with no access</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Sign-In-Issue-receiving-one-time-code-to-an-old-email-with-no/m-p/765631#M14794</link>
      <description>&lt;P&gt;I’m sorry to hear about this, &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1828325"&gt;@aangelopoulos&lt;/a&gt;. I did a quick search in our system, and I can see you’ve logged a ticket with our support team. I’ve gone ahead and left them an internal note on your behalf.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;They should get back to you as soon as possible.&lt;/P&gt;</description>
      <pubDate>Mon, 22 Apr 2024 19:09:07 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Sign-In-Issue-receiving-one-time-code-to-an-old-email-with-no/m-p/765631#M14794</guid>
      <dc:creator>Nancy</dc:creator>
      <dc:date>2024-04-22T19:09:07Z</dc:date>
    </item>
    <item>
      <title>Re: Sign-In Issue - Old Email with no access</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Sign-In-Issue-receiving-one-time-code-to-an-old-email-with-no/m-p/765680#M14802</link>
      <description>&lt;P&gt;Thank you so much! I greatly appreciate it.&lt;/P&gt;</description>
      <pubDate>Mon, 22 Apr 2024 21:12:51 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Sign-In-Issue-receiving-one-time-code-to-an-old-email-with-no/m-p/765680#M14802</guid>
      <dc:creator>aangelopoulos</dc:creator>
      <dc:date>2024-04-22T21:12:51Z</dc:date>
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