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  <channel>
    <title>topic Re: I want to delete my account, but I don't have access to the email to login in Security and Permissions</title>
    <link>https://www.dropboxforum.com/t5/Security-and-Permissions/I-want-to-delete-my-business-account-but-I-don-t-have-access-to/m-p/701836#M9924</link>
    <description>&lt;P&gt;Hey there, &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1730608"&gt;@oldsage&lt;/a&gt;&lt;/SPAN&gt;, how are you today?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;You'll need to contact Dropbox Support directly. You can do this by visiting the &lt;A href="https://www.dropbox.com/support/billing-issues" target="_blank"&gt;Support page&lt;/A&gt; while you're not signed in to a Dropbox account.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;It's best to use an Incognito or Private browsing session to make sure you're not signed in. Once you do, feel free to send me your ticket number reference, so I can locate it on my end.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Thank you!&amp;nbsp;&lt;/P&gt;</description>
    <pubDate>Thu, 27 Jul 2023 13:14:10 GMT</pubDate>
    <dc:creator>Megan</dc:creator>
    <dc:date>2023-07-27T13:14:10Z</dc:date>
    <item>
      <title>I want to delete my business account, but I don't have access to the email to login</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/I-want-to-delete-my-business-account-but-I-don-t-have-access-to/m-p/680140#M8556</link>
      <description>&lt;P&gt;I have a dropbox business account but never used it since the last 2 years. I cannot delete the account because the email is no longer valid. Any suggestion?&lt;/P&gt;</description>
      <pubDate>Fri, 03 Nov 2023 11:33:17 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/I-want-to-delete-my-business-account-but-I-don-t-have-access-to/m-p/680140#M8556</guid>
      <dc:creator>tah1</dc:creator>
      <dc:date>2023-11-03T11:33:17Z</dc:date>
    </item>
    <item>
      <title>Account access</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/I-want-to-delete-my-business-account-but-I-don-t-have-access-to/m-p/680146#M8557</link>
      <description>&lt;P&gt;How to delete account without log in. I cannot log in because the email is no longer exist&lt;/P&gt;</description>
      <pubDate>Thu, 27 Apr 2023 07:51:42 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/I-want-to-delete-my-business-account-but-I-don-t-have-access-to/m-p/680146#M8557</guid>
      <dc:creator>tah1</dc:creator>
      <dc:date>2023-04-27T07:51:42Z</dc:date>
    </item>
    <item>
      <title>Re: I want to delete my account, but I don't have access to the email to login</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/I-want-to-delete-my-business-account-but-I-don-t-have-access-to/m-p/680153#M8558</link>
      <description>&lt;P&gt;Hey &lt;SPAN&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1692488"&gt;@tah1&lt;/a&gt;&lt;/SPAN&gt;, thanks for reaching out.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I'm afraid that if you cannot login and access your account, you won't be able to delete it.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If it's a Business account, though, we should be able to help you cancel your subscription, so you don't get charged any more.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;As this involves sensitive account information, we will need to discuss over email. Could I send you an email to look into that?&lt;/P&gt;</description>
      <pubDate>Fri, 03 Nov 2023 11:32:31 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/I-want-to-delete-my-business-account-but-I-don-t-have-access-to/m-p/680153#M8558</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2023-11-03T11:32:31Z</dc:date>
    </item>
    <item>
      <title>Re: I want to delete my account, but I don't have access to the email to login</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/I-want-to-delete-my-business-account-but-I-don-t-have-access-to/m-p/680157#M8559</link>
      <description>&lt;P&gt;My new email address is:&amp;nbsp; [removed per the &lt;A href="https://www.dropboxforum.com/t5/About-the-Dropbox-Community/Community-Guidelines/td-p/325896" target="_blank"&gt;Dropbox Community Guidelines&lt;/A&gt;]&lt;/P&gt;</description>
      <pubDate>Thu, 27 Apr 2023 08:34:59 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/I-want-to-delete-my-business-account-but-I-don-t-have-access-to/m-p/680157#M8559</guid>
      <dc:creator>tah1</dc:creator>
      <dc:date>2023-04-27T08:34:59Z</dc:date>
    </item>
    <item>
      <title>Re: I want to delete my account, but I don't have access to the email to login</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/I-want-to-delete-my-business-account-but-I-don-t-have-access-to/m-p/680194#M8564</link>
      <description>&lt;P&gt;Thanks, &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1692488"&gt;@tah1&lt;/a&gt;&lt;/SPAN&gt;, I just sent you an email, so make sure to get back to me, when you have a moment.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Cheers!&lt;/P&gt;</description>
      <pubDate>Thu, 27 Apr 2023 11:04:53 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/I-want-to-delete-my-business-account-but-I-don-t-have-access-to/m-p/680194#M8564</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2023-04-27T11:04:53Z</dc:date>
    </item>
    <item>
      <title>Re: I want to delete my account, but I don't have access to the email to login</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/I-want-to-delete-my-business-account-but-I-don-t-have-access-to/m-p/682822#M8723</link>
      <description>&lt;P&gt;I have the same issue. Can I have help with that&lt;/P&gt;</description>
      <pubDate>Tue, 09 May 2023 03:25:13 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/I-want-to-delete-my-business-account-but-I-don-t-have-access-to/m-p/682822#M8723</guid>
      <dc:creator>sam92</dc:creator>
      <dc:date>2023-05-09T03:25:13Z</dc:date>
    </item>
    <item>
      <title>Re: I want to delete my account, but I don't have access to the email to login</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/I-want-to-delete-my-business-account-but-I-don-t-have-access-to/m-p/682866#M8725</link>
      <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1702418"&gt;@sam92&lt;/a&gt;, thanks for posting here today!&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Just to clarify here, do you wish to cancel the plan linked to an account that you no longer have access to? Or do you wish to delete the account entirely?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Keep me posted!&lt;/P&gt;</description>
      <pubDate>Tue, 09 May 2023 08:18:21 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/I-want-to-delete-my-business-account-but-I-don-t-have-access-to/m-p/682866#M8725</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2023-05-09T08:18:21Z</dc:date>
    </item>
    <item>
      <title>Re: I want to delete my account, but I don't have access to the email to login</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/I-want-to-delete-my-business-account-but-I-don-t-have-access-to/m-p/701830#M9923</link>
      <description>&lt;P&gt;I'm having this same issue.&amp;nbsp; I'm being charged for an old Dropbox account for an email domain and a company that hasn't existed in many years.&amp;nbsp; I do have an active free account.&amp;nbsp; Can I please cancel from there?&amp;nbsp; &amp;nbsp;Thank you Hannah.&lt;/P&gt;</description>
      <pubDate>Thu, 27 Jul 2023 13:03:55 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/I-want-to-delete-my-business-account-but-I-don-t-have-access-to/m-p/701830#M9923</guid>
      <dc:creator>oldsage</dc:creator>
      <dc:date>2023-07-27T13:03:55Z</dc:date>
    </item>
    <item>
      <title>Re: I want to delete my account, but I don't have access to the email to login</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/I-want-to-delete-my-business-account-but-I-don-t-have-access-to/m-p/701836#M9924</link>
      <description>&lt;P&gt;Hey there, &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1730608"&gt;@oldsage&lt;/a&gt;&lt;/SPAN&gt;, how are you today?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;You'll need to contact Dropbox Support directly. You can do this by visiting the &lt;A href="https://www.dropbox.com/support/billing-issues" target="_blank"&gt;Support page&lt;/A&gt; while you're not signed in to a Dropbox account.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;It's best to use an Incognito or Private browsing session to make sure you're not signed in. Once you do, feel free to send me your ticket number reference, so I can locate it on my end.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Thank you!&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Thu, 27 Jul 2023 13:14:10 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/I-want-to-delete-my-business-account-but-I-don-t-have-access-to/m-p/701836#M9924</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2023-07-27T13:14:10Z</dc:date>
    </item>
    <item>
      <title>Re: I want to delete my account, but I don't have access to the email to login</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/I-want-to-delete-my-business-account-but-I-don-t-have-access-to/m-p/701839#M9925</link>
      <description>&lt;P&gt;Thanks, Megan, no number is referenced.&amp;nbsp; It said it would get back to me in one to two days.&amp;nbsp; Is there a direct way to send you the email domain that no longer exists and a current working email?&lt;/P&gt;</description>
      <pubDate>Thu, 27 Jul 2023 13:22:55 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/I-want-to-delete-my-business-account-but-I-don-t-have-access-to/m-p/701839#M9925</guid>
      <dc:creator>oldsage</dc:creator>
      <dc:date>2023-07-27T13:22:55Z</dc:date>
    </item>
    <item>
      <title>Re: I want to delete my account, but I don't have access to the email to login</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/I-want-to-delete-my-business-account-but-I-don-t-have-access-to/m-p/701861#M9927</link>
      <description>&lt;P&gt;I just sent you an email on my end, &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1730608"&gt;@oldsage&lt;/a&gt;!&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I'll see you there!&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Thu, 27 Jul 2023 14:51:04 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/I-want-to-delete-my-business-account-but-I-don-t-have-access-to/m-p/701861#M9927</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2023-07-27T14:51:04Z</dc:date>
    </item>
    <item>
      <title>Re: I want to delete my account, but I don't have access to the email to login</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/I-want-to-delete-my-business-account-but-I-don-t-have-access-to/m-p/747941#M13604</link>
      <description>&lt;P&gt;Hi Megan,&amp;nbsp;&lt;/P&gt;&lt;P&gt;I would like to do both. I would like to stop being charged for an account I no longer have access to.&lt;/P&gt;</description>
      <pubDate>Tue, 30 Jan 2024 09:29:35 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/I-want-to-delete-my-business-account-but-I-don-t-have-access-to/m-p/747941#M13604</guid>
      <dc:creator>sam92</dc:creator>
      <dc:date>2024-01-30T09:29:35Z</dc:date>
    </item>
    <item>
      <title>Re: I want to delete my account, but I don't have access to the email to login</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/I-want-to-delete-my-business-account-but-I-don-t-have-access-to/m-p/747947#M13606</link>
      <description>&lt;P&gt;Hi &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1702418"&gt;@sam92&lt;/a&gt;&lt;/SPAN&gt;, we can help with the cancellation, but most likely won't be able to do much in deleting the account since we can't do it on our end.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;You'd need to have access to delete an account.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;As for the charge, can I send you an email in order for us to investigate further, since I'd need some account-specific info?&lt;/P&gt;</description>
      <pubDate>Tue, 30 Jan 2024 10:17:35 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/I-want-to-delete-my-business-account-but-I-don-t-have-access-to/m-p/747947#M13606</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2024-01-30T10:17:35Z</dc:date>
    </item>
    <item>
      <title>Re: I want to delete my account, but I don't have access to the email to login</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/I-want-to-delete-my-business-account-but-I-don-t-have-access-to/m-p/747949#M13607</link>
      <description>Yes, that would be good thank you</description>
      <pubDate>Tue, 30 Jan 2024 10:29:06 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/I-want-to-delete-my-business-account-but-I-don-t-have-access-to/m-p/747949#M13607</guid>
      <dc:creator>sam92</dc:creator>
      <dc:date>2024-01-30T10:29:06Z</dc:date>
    </item>
    <item>
      <title>Re: I want to delete my account, but I don't have access to the email to login</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/I-want-to-delete-my-business-account-but-I-don-t-have-access-to/m-p/747971#M13608</link>
      <description>&lt;P&gt;Hey &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1702418"&gt;@sam92&lt;/a&gt;&lt;/SPAN&gt;, no worries!&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I just sent you an email, and I'll be happy to see you there.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Thanks!&lt;/P&gt;</description>
      <pubDate>Tue, 30 Jan 2024 11:52:08 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/I-want-to-delete-my-business-account-but-I-don-t-have-access-to/m-p/747971#M13608</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2024-01-30T11:52:08Z</dc:date>
    </item>
    <item>
      <title>Re: I want to delete my account, but I don't have access to the email to login</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/I-want-to-delete-my-business-account-but-I-don-t-have-access-to/m-p/780488#M15899</link>
      <description>&lt;P&gt;Hello,&lt;/P&gt;&lt;P&gt;I did not get my problem resolved yet and could no longer reply to the email. Would I be able to have help with this again?&lt;/P&gt;&lt;P&gt;Thanks&lt;/P&gt;</description>
      <pubDate>Tue, 02 Jul 2024 04:08:44 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/I-want-to-delete-my-business-account-but-I-don-t-have-access-to/m-p/780488#M15899</guid>
      <dc:creator>sam92</dc:creator>
      <dc:date>2024-07-02T04:08:44Z</dc:date>
    </item>
    <item>
      <title>Re: I want to delete my account, but I don't have access to the email to login</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/I-want-to-delete-my-business-account-but-I-don-t-have-access-to/m-p/780495#M15900</link>
      <description>&lt;P&gt;Hey there, &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1702418"&gt;@sam92&lt;/a&gt;&lt;/SPAN&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;It sounds like our ticket might have been automatically closed, especially if you took longer to reply back.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;In this case, can you try to contact Dropbox Support directly for this?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;You can visit the &lt;A href="https://www.dropbox.com/support/billing-issues" target="_blank"&gt;Support page&lt;/A&gt; while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Let me know more!&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Tue, 02 Jul 2024 05:18:54 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/I-want-to-delete-my-business-account-but-I-don-t-have-access-to/m-p/780495#M15900</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2024-07-02T05:18:54Z</dc:date>
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