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    <title>topic Suspected hacked personal account in Security and Permissions</title>
    <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Suspected-hacked-personal-account/m-p/702367#M9975</link>
    <description>&lt;P&gt;I suspect my account hacked today so I'd like to ask for some guidance.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;1. I found some files missing. I am pretty sure I created a folder and copied some files into this folder and I have used them a few times over the past two weeks, but today I found both the folder and files are missing from my Dropbox. Surprisingly I can not see any record, under event, or deleted items for these files. So I am wondering if it is possible for the hackers to delete them completely and they can never been restored? I thought it will be kept by Dropbox for 30 days as a minimum.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;2. I can see a unknown computer has visited my account so I am wondering if Dropbox can provide additional details.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Thanks,&lt;/P&gt;</description>
    <pubDate>Sat, 29 Jul 2023 15:48:09 GMT</pubDate>
    <dc:creator>AWei</dc:creator>
    <dc:date>2023-07-29T15:48:09Z</dc:date>
    <item>
      <title>Suspected hacked personal account</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Suspected-hacked-personal-account/m-p/702367#M9975</link>
      <description>&lt;P&gt;I suspect my account hacked today so I'd like to ask for some guidance.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;1. I found some files missing. I am pretty sure I created a folder and copied some files into this folder and I have used them a few times over the past two weeks, but today I found both the folder and files are missing from my Dropbox. Surprisingly I can not see any record, under event, or deleted items for these files. So I am wondering if it is possible for the hackers to delete them completely and they can never been restored? I thought it will be kept by Dropbox for 30 days as a minimum.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;2. I can see a unknown computer has visited my account so I am wondering if Dropbox can provide additional details.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Thanks,&lt;/P&gt;</description>
      <pubDate>Sat, 29 Jul 2023 15:48:09 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Suspected-hacked-personal-account/m-p/702367#M9975</guid>
      <dc:creator>AWei</dc:creator>
      <dc:date>2023-07-29T15:48:09Z</dc:date>
    </item>
    <item>
      <title>Re: Suspected hacked personal account</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Suspected-hacked-personal-account/m-p/702375#M9976</link>
      <description>&lt;P&gt;Hi&amp;nbsp;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1731199"&gt;@AWei&lt;/a&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;1) if the files are permanently removed they disappear from both Events and Deleted items. Files are recoverable for 30 days but only if not permanently deleted. If they are there is no recovery.&lt;/P&gt;
&lt;P&gt;2) the only info about the device is what you see on that page I'm afraid. Dropbox has/stores no other info.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I assume you've not secured your account/reset password/set up 2FA etc. ?&lt;/P&gt;</description>
      <pubDate>Sat, 29 Jul 2023 17:10:53 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Suspected-hacked-personal-account/m-p/702375#M9976</guid>
      <dc:creator>Mark</dc:creator>
      <dc:date>2023-07-29T17:10:53Z</dc:date>
    </item>
    <item>
      <title>Re: Suspected hacked personal account</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Suspected-hacked-personal-account/m-p/702433#M9980</link>
      <description>&lt;P&gt;Thanks for your response Mark.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;For the first question, my understanding is if file are permanently deleted, even within 30 days, then all the event history and deletion history related to these files will also be removed. Is it corret?&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;For the second question, I can see the suspicious computer name was added into the device list, so I assume IP address and accurate time is not recorded by Dropbox?&lt;/P&gt;</description>
      <pubDate>Sun, 30 Jul 2023 05:28:03 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Suspected-hacked-personal-account/m-p/702433#M9980</guid>
      <dc:creator>AWei</dc:creator>
      <dc:date>2023-07-30T05:28:03Z</dc:date>
    </item>
    <item>
      <title>Re: Suspected hacked personal account</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Suspected-hacked-personal-account/m-p/702458#M9981</link>
      <description>&lt;P&gt;Hi&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Yes the 30 days record doesnt apply if something is permanently deleted - by that all record of said file (events etc.) is also removed.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;The ONLY info available is&amp;nbsp;&lt;A href="https://www.dropbox.com/account/security" target="_blank"&gt;https://www.dropbox.com/account/security&lt;/A&gt;. Nothing else is stored / kept.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Sun, 30 Jul 2023 13:02:50 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Suspected-hacked-personal-account/m-p/702458#M9981</guid>
      <dc:creator>Mark</dc:creator>
      <dc:date>2023-07-30T13:02:50Z</dc:date>
    </item>
    <item>
      <title>Re: Suspected hacked personal account</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Suspected-hacked-personal-account/m-p/702460#M9982</link>
      <description>&lt;BLOCKQUOTE&gt;&lt;HR /&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1731199"&gt;@AWei&lt;/a&gt;&amp;nbsp;wrote:&lt;BR /&gt;
&lt;P&gt;I can see the suspicious computer name was added into the device list, so I assume IP address and accurate time is not recorded by Dropbox?&lt;/P&gt;
&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;
&lt;P&gt;If you hover over the &lt;STRONG&gt;i&lt;/STRONG&gt; symbol in the &lt;STRONG&gt;Most recent activity&lt;/STRONG&gt; column, you'll see the IP address.&lt;/P&gt;</description>
      <pubDate>Sun, 30 Jul 2023 13:10:05 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Suspected-hacked-personal-account/m-p/702460#M9982</guid>
      <dc:creator>Rich</dc:creator>
      <dc:date>2023-07-30T13:10:05Z</dc:date>
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    <item>
      <title>Hacker permanently deleted all my files.</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Suspected-hacked-personal-account/m-p/755764#M14211</link>
      <description>&lt;P&gt;My account was hacked four days ago, and the hacker permanently deleted all my files.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Every file and folder, without exception, is gone—permanently erased.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;We exhausted every avenue—Rewind, Cached, even deleting folders—but nothing yielded results.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;This situation is utterly disgraceful. Dropbox offers no backup option from its server, leaving users vulnerable to irretrievable loss.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Shame on Dropbox—this lack of foresight and security measures is unacceptable."&lt;/P&gt;</description>
      <pubDate>Fri, 08 Mar 2024 01:32:02 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Suspected-hacked-personal-account/m-p/755764#M14211</guid>
      <dc:creator>Australia</dc:creator>
      <dc:date>2024-03-08T01:32:02Z</dc:date>
    </item>
    <item>
      <title>Re: .Dropbox file appeared in my Dropbox folder after data hack</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Suspected-hacked-personal-account/m-p/755775#M14212</link>
      <description>&lt;DIV class=""&gt;&lt;DIV class=""&gt;&lt;P&gt;My account was also hacked four days ago, and the hacker permanently deleted all my files.&lt;/P&gt;&lt;P&gt;Every file and folder, without exception, is gone—permanently erased.&lt;/P&gt;&lt;P&gt;We exhausted every avenue—Rewind, Cached, even deleting folders—but nothing yielded results.&lt;/P&gt;&lt;P&gt;This situation is utterly disgraceful. Dropbox offers no backup option from its server, leaving users vulnerable to irretrievable loss.&lt;/P&gt;&lt;P&gt;Shame on Dropbox—this lack of foresight and security measures is unacceptable.&lt;/P&gt;&lt;/DIV&gt;&lt;/DIV&gt;&lt;DIV class=""&gt;&amp;nbsp;&lt;/DIV&gt;&lt;DIV class=""&gt;&amp;nbsp;&lt;/DIV&gt;</description>
      <pubDate>Fri, 08 Mar 2024 02:12:10 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Suspected-hacked-personal-account/m-p/755775#M14212</guid>
      <dc:creator>Australia</dc:creator>
      <dc:date>2024-03-08T02:12:10Z</dc:date>
    </item>
    <item>
      <title>Re: Suspected hacked personal account</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Suspected-hacked-personal-account/m-p/755776#M14210</link>
      <description>&lt;P&gt;My account was also hacked four days ago, and the hacker permanently deleted all my files.&lt;/P&gt;&lt;P&gt;Every file and folder, without exception, is gone—permanently erased.&lt;/P&gt;&lt;P&gt;We exhausted every avenue—Rewind, Cached, even deleting folders—but nothing yielded results.&lt;/P&gt;&lt;P&gt;This situation is utterly disgraceful. Dropbox offers no backup option from its server, leaving users vulnerable to irretrievable loss.&lt;/P&gt;&lt;P&gt;Shame on Dropbox—this lack of foresight and security measures is unacceptable.&lt;/P&gt;</description>
      <pubDate>Fri, 08 Mar 2024 02:13:34 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Suspected-hacked-personal-account/m-p/755776#M14210</guid>
      <dc:creator>Australia</dc:creator>
      <dc:date>2024-03-08T02:13:34Z</dc:date>
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