Intermittent api.dropboxapi.com port 443: Connection timed out

[AndyP]

Hello,

We have several different sites that use your API to trasmit and recieve files via your API.

We changed to API version 2 a while ago but this evening we are seeing intermittent connection issues from AWS to api.dropboxapi.com.

Error details: Failed to connect to api.dropboxapi.com port 443: Connection timed out

Are there issues on the Dropbox side this evening?

Thanks

Andy

[Greg-DB]

Hi Andy, there was a short period of some degraded performance/availability earlier today that may have caused issues like this, but it should have been resolved some time ago. Are you still seeing this?

If so, any details you can share would be useful to help us investigate, e.g., timestamps, and which endpoints, users, and apps are appear to be affected, etc. Feel free to open an API ticket if you'd prefer to share privately. Thanks!

[AndyP]

Thanks Greg, I have just opened a ticket and included logs from our side.

Andy

[pski]

We're seeing the same issue right now at 9:50 EDT.  Ticket opened.  Thanks.

[Greg-DB]

Thanks! These details are helpful. We're looking into it.