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Internal Server Error 500 when attempting files_restore()

Explorer | Level 4

I am attempting to restore files that I deleted and am getting frequent internal server error (500).

I've had this issue in the past a number of months ago and it also went unresolved.  I actually found a backup copy of that directory in question so I just figured the support request would go unanswered.

 

My current issue is below.

Restoring /programming/retropie/emulationstation/es-core/src/HelpStyle.h... Done.
Restoring /programming/retropie/emulationstation/es-core/src/HelpStyle.cpp... Done.
Restoring /programming/retropie/emulationstation/es-core/src/GuiComponent.h... Done.
Restoring /programming/retropie/emulationstation/es-core/src/GuiComponent.cpp... Done.
Restoring /programming/retropie/emulationstation/es-core/src/AudioManager.h... Done.
Restoring /programming/retropie/emulationstation/es-core/src/AudioManager.cpp... Done.
Restoring /programming/retropie/emulationstation/es-core/src/AsyncHandle.h... Done.
Restoring /programming/retropie/emulationstation/es-core/Makefile... Failed. InternalServerError('f4655c78cd8d7188f30f508c57266a44', 500, '')
Restoring /programming/retropie/emulationstation/es-core/CMakeLists.txt... Done.
Restoring /programming/retropie/emulationstation/es-core/CMakeFiles/progress.marks... Done.
Restoring /programming/retropie/emulationstation/es-core/cmakefiles/es-core.dir/src/Window.cpp.o... Failed. InternalServerError('1a7dc97574c10c90b98ade2118d5e452', 500, '')
Restoring /programming/retropie/emulationstation/es-core/cmakefiles/es-core.dir/src/Util.cpp.o... Failed. InternalServerError('fbb7082091ad1a77382467b36248f442', 500, '')
Restoring /programming/retropie/emulationstation/es-core/cmakefiles/es-core.dir/src/ThemeData.cpp.o... Failed. InternalServerError('43421bdec873a3fe7cbb1368d79b7d0f', 500, '')
Restoring /programming/retropie/emulationstation/es-core/cmakefiles/es-core.dir/src/Sound.cpp.o... Failed. InternalServerError('827357d3441525b695dfdf8970eb4f0a', 500, '')
Restoring /programming/retropie/emulationstation/es-core/cmakefiles/es-core.dir/src/Settings.cpp.o... Failed. InternalServerError('bb9169ce599fed57e46e4a34f1726bff', 500, '')
Restoring /programming/retropie/emulationstation/es-core/cmakefiles/es-core.dir/src/resources/TextureResource.cpp.o...

The code is here:  https://gist.github.com/ascheel/e04b9a1d10dc9063bba5ded0581680bf

7 Replies

Re: Internal Server Error 500 when attempting files_restore()

Dropboxer

Thanks for the detailed log and code sample.

I've filed a bug with our engineers. I'll let you know as soon as I hear something. 

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Re: Internal Server Error 500 when attempting files_restore()

Explorer | Level 4

Thank you.

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Re: Internal Server Error 500 when attempting files_restore()

Explorer | Level 4

Any luck?  It's been running literally a week straight with almost constant 500s.  As a paying Dropbox customer, I do expect file restorations to work.  If not, this is VERY MUCH a deal breaker for me.

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Re: Internal Server Error 500 when attempting files_restore()

Dropboxer

Hey good timing! I just got an update. 

This is the result of an uncaught error state where your application is trying to restore a file that has already been purged. 

The fix from our end, when implemented, will be a more accurate error rather than a change to API behavior. 

If we need to dig into your application a little more to understand what's happening regarding backups, restoration, and purging, then it's probably worth opening a ticket so we can get into specifics. 

Apologies for the delay, but at least we know what is going on now!

 

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Re: Internal Server Error 500 when attempting files_restore()

Explorer | Level 4

Per your request, I submitted a support ticket with the Email option.  The only thing about the solution they gave you is that these files shouldn't BE purged.  They were deleted less than a day before my restore attempt took place.

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Re: Internal Server Error 500 when attempting files_restore()

Dropboxer

Thanks! The work to fix the API error reporting is in progress. Please work with support on your ticket for help with checking on the files themselves.

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Re: Internal Server Error 500 when attempting files_restore()

Dropboxer

For reference, the error handling on the API itself should be fixed now.

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