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philipbeber's avatar
philipbeber
New member | Level 2
7 years ago

Restricted Content Error for "Get Started with Dropbox.pdf"

I am getting the following error while downloading "Get Started with Dropbox.pdf" in Dropbox

{
    "error_summary": "path/restricted_content/..",
    "error": {
        ".tag": "path",
        "path": {
            ".tag": "restricted_content"
        }
    }
}

Thanks for the help!

API

9 Replies

  • Greg-DB's avatar
    Greg-DB
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 years ago

    Thanks for the report! We'll check on this.

  • Greg-DB's avatar
    Greg-DB
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 years ago

    This should be working again now. Please try again and let me know if not. Thanks!

  • Sukanth's avatar
    Sukanth
    Explorer | Level 4
    6 years ago

    i am getting the DownloadErrorException too .. 

    com.dropbox.core.v2.files.DownloadErrorException: Exception in 2/files/download: {".tag":"path","path":"restricted_content"}Screenshot at Feb 01 10-23-53.png

  • Greg-DB's avatar
    Greg-DB
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 years ago

    Sukanth To clarify, are you seeing this error for the "Get Started with Dropbox.pdf" file as mentioned originally for this thread, or for something else?

    I'm not seeing this issue with that file currently, so if you're still seeing this, or it's for another file, please open a ticket with details so we can investigate. Thanks!

  • Sukanth's avatar
    Sukanth
    Explorer | Level 4
    6 years ago

    Greg-DB  Its not for Get Started with Dropbox.pdf file. It's for another PDF that I have on dropbox. It seems to happen intermittently. Probably specifically for PDF's. When I did a retry it works sometimes. I'll see if I can replicate the issue one more time and open a ticket if it happens again with all the details. Thanks . !!

  • Sukanth's avatar
    Sukanth
    Explorer | Level 4
    6 years ago

    Greg-DB  Encountered this error again and logged a ticker with the stack trace and other details. Please look int it.

  • Greg-DB's avatar
    Greg-DB
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 years ago

    Sukanth Thanks! We'll look into it and follow up with you there.

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