Saver timeout on some files, no intermediate progress

[TimL]

I just implemented dropbox Saver on our site, and I'm having some trouble.

I tested with two files:

The first file is about 12MB and downloads from the provided URL to the dropbox account successfully in about 5 seconds.

The second file is about 20MB and times out after 5 minutes.

I manually tested both URLs (in incognito mode on Chrome) and both resolve properly.  The bigger file takes about 30-40 seconds to download from the URL to my laptop.

Strangely, when downloading the file that successfully downloads, I get a progress indicator every few seconds from the progress event.  The progress starts at 0, every few seconds I get another progress of 0, and then at the end I get a progress of 1.  It's never anything in between 0 and 1.  Is there a way to get decimals showing progress between 0 and 1, such as 0.25 when the progress is at 25%?

When I download the files from the server directly to my browser, I get a download progress bar in my browser, so I'm pretty sure the server is reporting the size of the file in some manner.

Here is my code for reporting progress:

    progress: function(progress) { 

        console.log("Dropbox Progress", progress * 100);

    }

Thanks for the help!

[Greg-DB]

Can you share the full error you're getting for the time out failure?

For the progress issue, the expected behavior is float values between 0 and 1, so we'll look into it.

[TimL]

I tried it again tonight - with no code changes, with the same user account, the same dropbox account, the same files - and the timeout didn't happen.  Strange.  It concerns me that the behaviour is not consistent - and I'm not confident that this is resolved.  We'll wait and see.

Let me know what you find out about the progress detail.  Thanks!

[Greg-DB]

Thanks! I'll follow up here once I have an update for you.

[Greg-DB]

By the way, we did find an issue that could cause a timeout error like that. That should be fixed now.

I don't have an update on the progress issue yet.

[TimL]

Any news on getting progress events from dropbox saver?  I tried it again and it's still doing the same thing - lots of progress events with a value of 0, followed by a final progress event with a value of 1.  No fractional numbers indicating actual progress.

[Greg-DB]

I don't have an update on this yet. I'll follow up here once I do.

[TimL]

It looks like the progress-always-at-zero bug has been around for almost 2 years - https://www.dropboxforum.com/t5/API-support/download-or-saving-progress-alwayes-quot-0-quot-using-dr...

Is there any update on this?  

If we can't get this fixed soon, can the documentation be updated to tell other deverlopers that the progress feature is broken?

Thanks!

[Greg-DB]

Thanks for checking in. I don't have an update on this yet unfortunately. I'll check in with the team, and ask them to document this.

[TimL]

Any update on this bug?  It was first reported back in July 2015, so it's been a known issue for about 2.5 years now.

I'd love to finish building out dropbox support for my client, but this bug is preventing me from deploying.