Announcements
Known issues updated. Learn more

default

no

Account Overdrawn Due to Accidental Payments

New member | Level 2

So I've already sent an email to customer support but as a response can take up to 72 hours, I've decided to vent my frustrations here. Perhaps someone can direct me to a better solution. I attempted to create a Dropbox Business account last night and unwittingly and accidentally made several huge payments to my bank account. My bank account was overdrawn by a large number and it still remains overdrawn. If this issue isn't resolved within 24 hours my account will be penalized even more.

What frustrates me the most is that this "efficient" and "advanced" website has no helpdesk phone number to be found. I've already cancelled the account but the overdraft remains. Thank you for the overdraft fees!

1 Reply

Re: Account Overdrawn Due to Accidental Payments

Dropboxer

Hey there @swright6795

I'd be more than happy to look into this for you!

I understand that this can be a stressful situation, so I was able to locate your support request and I've replied to you. 

Please check your inbox for my latest message and if you have any other questions, don't hesitate to get back to me there. 

Thanks in advance!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...
Manage Account

Have a question? Our Dropbox Community is here to help!

Post your question or search for an answer below.


Learn more about using the Community by reading our Community Guidelines.


Hi anonymous,

If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.

For more info on available support options, see this article.

If you found the answer to your question, please 'like' the post to say thanks to the user!

Account Overdrawn Due to Accidental Payments
71 Views
1 Reply
0 Likes
Who's talking
Top contributors to this post