Showing results for 
Search instead for 
Did you mean: 
Do you have an idea for Dropbox Paper? Share it with us here!



Account Overdrawn Due to Accidental Payments

New member | Level 2

So I've already sent an email to customer support but as a response can take up to 72 hours, I've decided to vent my frustrations here. Perhaps someone can direct me to a better solution. I attempted to create a Dropbox Business account last night and unwittingly and accidentally made several huge payments to my bank account. My bank account was overdrawn by a large number and it still remains overdrawn. If this issue isn't resolved within 24 hours my account will be penalized even more.

What frustrates me the most is that this "efficient" and "advanced" website has no helpdesk phone number to be found. I've already cancelled the account but the overdraft remains. Thank you for the overdraft fees!

1 Reply

Re: Account Overdrawn Due to Accidental Payments


Hey there @swright6795

I'd be more than happy to look into this for you!

I understand that this can be a stressful situation, so I was able to locate your support request and I've replied to you. 

Please check your inbox for my latest message and if you have any other questions, don't hesitate to get back to me there. 

Thanks in advance!

Community Moderator @ Dropbox

Heart Did this post help you? If so, please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Manage Account

Have a question? Our Dropbox Community is here to help!

Post your question or search for an answer below.

Learn more about using the Community by reading our Community Guidelines.

Hi there,

If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.

For more info on available support options, see this article.

If you found the answer to your question, please 'like' the post to say thanks to the user!

Account Overdrawn Due to Accidental Payments
1 Reply
Looking for Dropbox Paper users
Do you use Dropbox Paper?

If so, we're starting a design feedback group and we'd love for you to be a part of it. We have paid feedback opportunities - both in person and remotely - for English speaking users based in the US.

Interested? Take the short survey to let us know.

Take the survey
Who's talking
Top contributors to this post