Announcements
Known issues updated. Learn more

default

yes

Account downgrade and transferring of files

New member | Level 2

How do I do a  downgrade of my account? What happens to my files after the downgrade? If I transfer them to a different folder in dropbox will they  be lost after the downgrade takes effect?

3 Replies
Highlighted

Re: Account downgrade and transferring of files

Dropboxer
Hey there @Camile! Let’s tackle your questions one by one. 
 
First, if you’d like to cancel your Plus or Professional plan:
  1. Sign in to dropbox.com
  2. Click your avatar or profile picture.
  3. Click Settings.
  4. Click Plan.
  5. At the bottom of the page, choose Cancel plan.
If you’re a member of a Business team, you can leave the team. If you’d like to cancel your Business subscription and you’re the admin:
  1. Sign in to dropbox.com with your admin account.
  2. Click Admin Console.
  3. Select the Billing tab.
  4. Click Manage subscriptions.
  5. Click Cancel your plan.
Please remember that when you downgrade, your Dropbox account may go over quota. This means that your files will no longer sync between devices that are connected to your Dropbox account and you won’t be able to add/restore/edit files via the website
 
Furthermore, I’d kindly recommend moving files to other folders before the downgrade, in case your account goes over the storage limit after the downgrade. In order to make space, I’d recommend either making space by removing unwanted content (including shared folders), as well as earning space. You can find more info on your Dropbox account’s space by visiting your Plan tab in your Settings.
 
Nevertheless, please remember that already existing files in your Dropbox accounts won’t get deleted after the downgrade. 
 
I hope this helps! grinning face with smiling eyes

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Tags (1)
Reply
Loading...

Re: Account downgrade and transferring of files

New member | Level 2
But I have deleted most of my files and it’s still telling me that’s filled and that I have to upgrade. ..? It’s like it’s not accepting that I’ve emptied the account?
Reply
Loading...

Re: Account downgrade and transferring of files

Dropboxer
Cakeday
 
If you’re getting a notification that you don’t have space in your account, one of the first steps to take would be to navigate to your Plan tab. There, you can find more info about how much storage is available, as well as how much is being taken up by regular and shared content
 
 
I hope this helped to some extent. 

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...
Manage Account

Have a question? Our Dropbox Community is here to help!

Post your question or search for an answer below.


Learn more about using the Community by reading our Community Guidelines.


Hi anonymous,

If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.

For more info on available support options, see this article.

If you found the answer to your question, please 'like' the post to say thanks to the user!

Account downgrade and transferring of files
3,333 Views
3 Replies
5 Likes
Solved! : See solution