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After upgrading an account, it still shows only 2 GB. Any help?

New member | Level 2

Sorry if I am posting this more than once.  I am new to this type of communication.

Three weeks ago we upgraded my husband to 2 TB's.   I have an email receipt for the payment.  We are still getting messages that he is out of space and that we need to upgrade.   It appears that even though we paid dropbox a significant amount of money they are not increasing his space.  He still seem to have only the free 2GB's.  I need to get this fixed so I tried the tweeting support, which is completely foreign to me, because the typical response time is an hour.   I don't even know if I did that right but I haven't gottne a response yet.  Several weeks ago when I had another problem there was a chat feature but that seems to be gone.  How do I get this fixed when there is no one to talk to.

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Re: billing and space


Hey there @janie1015, welcome to our Community!

As a first step, can you let me know where you purchased the subscription from? Was it directly through the Dropbox website or perhaps through the mobile Dropbox app?

Just to ensure that the correct account was upgraded, can you use the transaction ID shown in your receipt to look up the charge here. If need to check the email address that's associated with the Dropbox account that you're using then you can follow the steps outlined here.

Let me know what you find and we'll go from there - thanks!

Community Moderator @ Dropbox

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After upgrading an account, it still shows only 2 GB. Any help?
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