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Are the emails we're receiving from the email address xyz@dropbox legitimate?

Level 2

We are receiving emails from Katy Carrigan:  katyc@dropbox.com wanting to discuss our account.  Is this legitimate? 

8 Replies

Re: Emails from Dropbox

Dropboxer
Hey @rebeccard, we're sorry you found the email suspicious, but I can confirm it is a legitimate Dropbox email. We appreciate you taking caution and reaching out to us about it.
 
For the future, here’s a link to valid URLs and email addresses that you could receive Dropbox information from. 
 
Thanks again for your vigilance. If you have any further questions, please let me know on this discussion & enjoy the rest of your day until we talk again! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support


 


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Re: Emails from Dropbox

Level 4

I also received emails from Katy Carrigan last week and this week, and I found them suspiscous (which is why I ignored her). Someone in her upline might want to review her correspondance and advise her on how to introduce herself in a way that's more credible. 

There's a balance between familiarity and corporate boilerplate that she's missing. Her vague yet overly familiar 2-sentence emails are not effective.

I'm inclined to continue to ignore her since she's done nothing to project that her advice (or whatever it is she wants to "chat" about) will be valuable.

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Re: Emails from Dropbox

Dropboxer

Hey there (@blmartin), thanks for sharing your thoughts on the matter. Following your post here, I’ve made sure to pass your feedback on to the relevant team. Thanks again & please feel free to let us know here in case you have more thoughts or questions!

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support


 


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Re: Emails from Dropbox

Level 2

Hi, I received some emails I found suspicious from Katy Carrigan over the last two weeks as well and ignored them, but it seems they are coming from a legitimate dropbox email address.

They seem suspicious because: they are not specific about why I am being contacted, the sender doesn't have an email signature with information about their position at dropbox, they are spammy (I got three unsolicited emails in two weeks).

OP was in the fall, are any changes being made? Dropbox is a great product but I really don't appreciate getting spammed with sales offers.

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Re: Emails from Dropbox

Dropboxer

Thanks for taking the time to drop us a line here Andrew (@Andrew20); I can confirm that I've already made sure to include all the comments on this discussion in the feedback we’re gathering from the Community internally. 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support


 


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Re: Emails from Dropbox

Level 2

Hey there. Also receiving emails from Katy C.

For the future, here’s a link to valid URLs and email addresses that you could receive Dropbox information from. 

The link to unsubscribe on the footer of the email from Katy is not a Dropbox verified domain:

http://go.dropboxteam.com

Best, 

Mike

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Re: Emails from Dropbox

Level 2

I just received the same vague email. Months since the first post on here and Katy does not appear to have changed her approach or increased the clarity in what she is seeking to discuss. Not sure the forum feedback is making it to Katy and I have no intention of responding to her.

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Re: Are the emails we're receiving from the email address xyz@dropbox legitimate?

Level 2

I work for a government agency. Katy Carrigan has sent me multiple emails asking me to call her to discuss my "company" using DropBox services. This is annoying and quite unprofessional, DropBox. Get your act together.

 

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Are the emails we're receiving from the email address xyz@dropbox legitimate?
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