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Being charged twice for same account

Explorer | Level 3

So I have a problem I’ve been trying to figure out for hours. I’ve been going back and forth with Apple iTunes and once with dropbox. I have one account. I use the app on my phone from the Apple store and sync my photos for editing on my laptop. I’ve just now noticed I have double charges on my statements. One from Dropbox for 11.03 and a few days apart there is one from iTunes for 11.02. On both ends they see my charges for my Dropbox plus account and everything looks okay they say. Okay so why am I being charged twice? For one Dropbox plus account? I can’t figure this out and all that really adds up over the year and I’m just wishing someone can give my my money back since I’ve been paying twice. Sorry if this is confusing. Another important note is the only app I pay for in iTunes is Dropbox. So there’s nothing else it could be....

7 Replies

Re: Being charged twice for same account

Dropboxer

Hey there @Michelleanzures - apologies for the slight delay in my response; are you still having issues with this?

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Being charged twice for same account

Explorer | Level 3
Yes I am.. not sure who to talk to about this or how it’s even possible to pay twice for one account.
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Re: Being charged twice for same account

Dropboxer

Sorry to hear that @Michelleanzures - I've reached out via email to the address you use for your forum's profile so we can have a further look into this together.

When you get the chance, take a look at your email's inbox for my message and we'll take it from there.

Thanks in advance and until we speak again, have a lovely day!

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Being charged twice for same account

New member | Level 2

Hello,

I also have two charges on my bank statement.

Could you assist and tell me why that is after upgrading to Professional?

Thank you

Simon

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Re: Being charged twice for same account

Dropboxer

I'll be happy to help @nomez99 !

Therefore, I just reached out via your Dropbox associated email address so we can have a look into this.

Whenever you get the chance, please take a look at your inbox and we'll take it from there Simon.

Thanks in advance and talk soon!

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Being charged twice for same account

New member | Level 2

Hi!

I have the same problem as well, two charges on my bank statement after upgrading to Professional. Could you help me to solve that?

Many thanks!

JJ

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Re: Being charged twice for same account

Dropboxer

Of course I will @box_dropper!

As a matter of fact, I just sent you a brief message to the email address associated with your Community's profile so we can have a better look into this.

Whenever you get the chance, please take a look at your inbox and we'll take it from there.

Thanks in advance JJ!

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Being charged twice for same account
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