Announcements
Do you have an idea for Dropbox Paper? Share it with us!

default

yes

Highlighted

Can't access billing on one of my accounts

New member | Level 2

I have 2 accounts , basic and Pro (plus)

one is an annual and the other is monthly

The monthly one is the basic one.

 

I cannot find a button or tab in the plan page for downloading the invoice - the annual one has a billing tab (pro (plus))

The basic (monthly) one does not have a billing tab

 

Tags (1)
5 Replies

Re: Can't access billing on one of my accounts

Super User II

Basic accounts are free, and thus have no billing, so the Billing tab is not available.

Reply
Loading...

Re: Can't access billing on one of my accounts

Dropboxer
Dropboxer
Hi there, first of all, the Basic account is free, so there should be no billing information associated with it, which is why you can’t find the billing details there.
 
The Professional plan, just so you know, is different to a Plus account. Could you confirm exactly which plan you have by visiting this page?
 
Since you have two payments, they must be for different accounts since you can’t have it for the same account.
 
Could you try using the credit card lookup tool to locate which accounts the payments belong to? 
 
Let me know what you find out!

Jay
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...

Re: Can't access billing on one of my accounts

Super User II

@Jay wrote:
The Professional plan, just so you know, is different to a Plus account.

While that's true, the fomer name of a Plus account was Pro (not Professional, just Pro). People that refer to their accounts as Pro are usually the ones that started on a Pro account and are actually referring to a Plus account, especially when they list it as the OP did in this case; Pro (plus).

Reply
Loading...

Re: Can't access billing on one of my accounts

New member | Level 2

We have only one account, last years invoice is visible but none for 2019!

Reply
Loading...

Re: Can't access billing on one of my accounts

Dropboxer

Could it be that you're looking at a downgraded account @bmlf ?

What does your account's plan tab state? You can have a look through the link below: 

https://www.dropbox.com/account/plan

Let me know what you find and we'll take it from there!

PS: If you're indeed looking at a Basic (free) account, you can  subscribe to the plan that meets your needs through this page:  https://www.dropbox.com/plans

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...
Manage Account

Have a question? Our Dropbox Community is here to help!

Post your question or search for an answer below.


Learn more about using the Community by reading our Community Guidelines.


Hi anonymous,

If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.

For more info on available support options, see this article.

If you found the answer to your question, please 'like' the post to say thanks to the user!

Can't access billing on one of my accounts
747 Views
5 Replies
2 Likes
Solved! : See solution
Who's talking
Top contributors to this post