Announcements
Known issues updated. Learn more

default

no

Highlighted

Cancelled Dropbox Business account, but can't get a refund?

New member | Level 2

I went in to renew my subscription to Dropbox and decided to purchase Dropbox Business, but after it charged my account, I realized the actual cost of the plan, so I cancelled it. I'm trying to figure out how to get that money refunded. Any help would be great!! Thanks!

Tags (1)
3 Replies

Re: Cancelled Dropbox Business account, but can't get a refund?

Dropboxer

Hey there @IndiaGarrish - how are you today?

As billing inquiries are best handled through our Official Channels, I'd urge you to log a ticket so we can look into this for you.

You can do so from the following page:

https://www.dropbox.com/support

Let me know the ticket's ID once you do so I can locate the ticket on our system and get on it asap. Thanks!

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...

Re: Cancelled Dropbox Business account, but can't get a refund?

New member | Level 2

Hi Walter!

Thanks so much, it's good to hear answers. How do I log a ticket?

Best, India

Reply
Loading...

Re: Cancelled Dropbox Business account, but can't get a refund?

Dropboxer

No need for that @IndiaGarrish - I just sent you an email to your Dropbox associated email address - thus creating a ticket for you - so we can work on this together. 

Whenever you get the chance, please take a look at your inbox and we'll take it from there. 

Thanks in advance!

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...
Manage Account

Have a question? Our Dropbox Community is here to help!

Post your question or search for an answer below.


Learn more about using the Community by reading our Community Guidelines.


Hi anonymous,

If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.

For more info on available support options, see this article.

If you found the answer to your question, please 'like' the post to say thanks to the user!

Cancelled Dropbox Business account, but can't get a refund?
235 Views
3 Replies
0 Likes
Who's talking
Top contributors to this post