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Cancelling Payment for Other Dropbox Accounts on my Card

New member | Level 2

I have a small mobile business andin order to transfer files and allow some of the employees to work from home I've paid for Dropbox subscriptions for these individuals. Our arrangement has changed and I have a new work plan in place. I myself have a Dropbox subscription and would very much likel to keep it. However, I'd like to cancel the payments for the other subsriptions. How do I go about doing that? My card statements in no way differentiate one account from the other, and I cannot log into their accounts as they are their personal accounts to cancel the payments. I greatly anticipate your prompt responce. 

1 Reply

Re: Cancelling Payment for Other Dropbox Accounts on my Card

Super User II

You can use the charge lookup tool to identify each account:

You can then contact Support for assistance in cancelling them. The link is on the same article.

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Cancelling Payment for Other Dropbox Accounts on my Card
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