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Cannot upgrade Professional account to Business Standard account.

New member | Level 2

About 2 weeks ago I tried to upgrade my professional account to a business standard account - every time I try to use the trial, or outright pay, it produces a similar problem message.

 

I've sent support emails, and was in contact with 'Lynn' up until last wednesday who said she was handing the case over to someone with more specialist knowledge of my problem as she couldn't help me. Since then I've heard nothing. I've emailed 3 times just to ask for an update, but not a single reply.

Considering I'm trying to upgrade and pay for the service this is pretty shocking customer service, and I'm really surprised. I've used dropbox for years without issue until I need to pay for it, and really didn't expect such shoddy service...

Can anyone help? Is there anything else I can do? I can't call for support because I'm not a business user (despite wanting to be!)...

I'm at a complete loss, and need my account to upgrade to move on with a project. A 2 week delay hasn't been welcome, and I've no idea how long this will take to resolve as they haven't even been able to establish any sort of idea as to why my account can't upgrade.

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Re: Cannot upgrade Professional account to Business Standard account.

Dropboxer

Hey @joelsy, I'm sorry to hear about that!

I located your ticket with our specialists and I've just passed along your comments to them from here. I've let them know that you need an update on the matter.

In the meantime, if you'd like to let me know a little more about the issue that you're having, I'd be more than happy to try and assist from here to see if we can add any important info to your open case to fill in any gaps.

I hope this helps, let me know if you have any other questions!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Cannot upgrade Professional account to Business Standard account.

New member | Level 2
Hi Daphne, thank you - maybe your help has sorted it all out. Someone contacted me with an actual suggestion of how to work Lund the issue (and a suggestion of what the problem could be), and for now, it appears everything is resolved. I’ve been able to upgrade to the trial of business standard. Hopefully when it comes to payment there won’t be further problems!

Just in case it helps anyone else, my work account was paired with my personal account and it seems that was for some reason stopping me processing the upgrade (trial or paid) to business standard from professional on my work account.

Thanks again!
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Re: Cannot upgrade Professional account to Business Standard account.

Dropboxer

I'm really glad to hear that @joelsy!

If there's anything else that you need in the future, don't hesitate to give me a nudge here as I'd be happy to help. grinning face with smiling eyes

Also, thanks for sharing that info with us here, I'm sure anyone else who might have the same issue will find this helpful.

Hope you have a great day ahead!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Cannot upgrade Professional account to Business Standard account.
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