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Credit card fail - can Dropbox try again?

New member | Level 2

How can I advise Drop box to re try the credit card they already have on file?


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Re: Credit card fail - can Dropbox try again?


Hey there Kathy, this is done automatically by our system as it's designed to attempt to re-bill you for several times before actually downgrading you (in case of a declined payment that is). 

In any case, should you need to update your billing information, visit your account settings here:

I hope this helps and please let me know if you have any more questions.


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Credit card fail - can Dropbox try again?
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